Our History

Wiggle started out as Butlers Cycles, a small independent bike shop established in Portsmouth, UK in 1920. In 1999, Butlers Cycles went online with the launch of wiggle.co.uk.

By focusing on providing unmatched value and great customer service, Wiggle rapidly took off in the UK and soon began expanding around the globe. We have now grown to become a global leader in the online retail of equipment for cycling, running and swimming, selling to over 70 countries in 10 languages and 14 currencies.

We occupy over 85,000 sq. ft. of warehouse space and stock over 2 million items!

 Come Join the Wiggle Team

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

We would absolutely love to hear from you and learn what makes you want to work for Wiggle! Please send your CV and Cover Letter to Jobs@wiggle.com

We would really like to be able to respond individually to each and every one of your emails, unfortunately due to the volume of applications we receive here at Wiggle, this just isn’t possible. So if you have not heard from us within 30 days of submitting your CV, please consider your application unsuccessful on this occasion.

Thank you for your interest in working for us and please take a look below at our current vacancies…

 Wiggle Work and Play – The Benefits 

At Wiggle we understand the importance of maintaining a healthy work/life balance. We work hard, but our working environment is relaxed and we encourage staff to participate in sport. We frequently train together in club activities such as our running and cycling clubs which operate during lunch or after work. We also participate in events together such as sportive rides and running races.

Our benefits include

• 25 days holiday
• Pension & Life insurance
• Healthcare scheme
• Casual dress in our Google style offices
• Staff discount
• Monthly ride outs - At the end of each month to reward your hard work we encourage the business to take 1-2 hours out of their working day to go on a group ride, run, swim, walk or participate on one of our notorious scavenger hunts!

Job Applicant Privacy Policy

WiggleCRC is committed to protecting the privacy and security of your personal information when applying to work with us.

The policy makes you aware of how and why your personal data will be used, namely for the purposes of the recruitment exercise, and how long it will usually be retained for. It provides you with certain information that must be provided under the General Data Protection Regulation (GDPR).

Click here to see the full policy.

Job Title: French Translator 

Location: Portsmouth

Position type: Permanent 

This is a full time permanent position based in our Portsmouth office or working from home.

What will I be doing?

As a WiggleCRC translator, you will be responsible for translating everything for your local TLD: website interface, marketing and digital content, technical products, help pages.

Duties and responsibilities:

• Translate website contents, product descriptions and marketing and digital contents
• Understand and learn WiggleCRC products
• Make sure the Translation Memory (TM) is organised and up-to-date
• Make sure the glossary/termbase is organised and up-to-date
• Assist the customer service team with incoming email and phone queries from customers
• Any translation and communication in any other foreign language as required by WiggleCRC
• Provide support for the customer service team when/if necessary.

Knowledge, Skills and Experience:

• Native standard of French as well as English
• Degree in translation or equivalent experience
• Deep understanding and excellent command of CAT tool
• Post-editing skill will be an advantage
• Creative writing skill will be an advantage

#ComeJoinTheRide

Job Title: Automation Test Analyst

Location:  Portsmouth

Position type: Perm

WiggleCRC are looking to recruit an Automation Test Analyst to join the team in Portsmouth

What will you be doing?

As an automation test analyst your primary role is to provide test automation skills within a wider test team, contribution to the growth of the overall automation suite. You will maintain and grow the test automation capabilities by implementing new technologies and ways of working.

You implement a vision for test automation, create and maintain metrics for test coverage and growth, and provide best practice guidance within the automation team.

Responsibilities:

• Automation Test Analyst: Working in-team with manual testers to be the expert in the application of test automation.
• Implement and maintain a measure of the % system coverage of all automation tests within 3 months.
• Implement and maintain a method of growing the test automation
• Grow the full automation test suite and the targeted automation suites

Who are we looking for?

• Highly skilled in defining and creating automation frameworks.
• Adept at learning new systems and processes and technically ‘Hands-On’.
• A broad experience of web-oriented technologies and how they support e-commerce platforms.
• Hands-on expertise of test automation, preferably with experience of VMWare, C#, Visual Basic, Selenium Webdriver, SQL & NUnit
• A proven successful track record working as an Automation Team Senior in medium sized teams.
• A deep knowledge of the application of automation test to front and back end systems.
• Strong problem-solving skills and the ability to think in abstract ways to find solutions.
• A natural interest in current automation technologies and keen to implement and experiment.
• A broad experience of e-commerce architecture and the integration of front and back end systems and how they manage data.
• Strong experience of test automation within e-commerce platforms.
• Strong experience of back-office systems and interfaces and how to automate them.
• Experience of reporting from automation tools, for results and system coverage.

Location: Portsmouth

Salary: Competitive

Title: Technical Customer Service Advisor – Bike Product Expert

Position type: Permanent Full Time

Do you understand the importance of outstanding customer service?

As a customer service product expert you will be representing Wiggle, assisting and advising customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to provide detailed product information and recommendations and resolve issues.

What will I be doing?

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

What hours will I work?

2 Week rotating shift pattern

Week 1:  06:00 – 14:00

Week 2:  14:00 – 22:00

1 in 4 weekends shifts between 10:00 – 18:00

Duties and responsibilities

• Ensure customer queries are answered promptly and completely via both Chat and Email
• Offer technical support on the whole Wiggle product range, with the objective of ensuring customer satisfaction.
• Calling customers when they request a call back service to provide detailed product information and recommendations and resolve issues.
• Ensure that all communications with customers are conducted in a professional and courteous manner
• Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
• Monitoring, responding and resolving customer queries on Social media
• Monitoring and responding to customers product reviews and questions across various platforms
• Any other Customer service related task

Knowledge, Skills and Experience:

• Show a sound knowledge of bikes/parts with an eagerness to further advance this knowledge in respect to Tri-sports equipment and products.
• Strong communication skills both written and verbal
• Strong attention to detail and aiming for excellence in delivery
• Experience of working in a fast-paced office environment as part of a professional team
• Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
• Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude
• Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
• Ability to be flexible with work duties and hours as required by the team and business
• Ability to attend other sites for which travel may be required

Location: Portsmouth

Salary: Competitive

Title: Customer Service Advisor – French Speaking

Position type: Permanent Full Time

Are you a native level French speaker looking to further your career?

As a French speaking customer service advisor you will be representing Wiggle, assisting and advising our French and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues

What will you be doing:

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting our French and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

What hours will I work?

2 Week rotating shift pattern

Week 1 and 2:  06:00 – 14:00

Week 3 and 4: 14:00 – 22:00

1 in 4 weekends, shifts between 10:00 – 18:00

Duties and responsibilities:

• Ensure customer queries are answered promptly and completely via both Chat and Email
• Monitoring, responding and resolving customer queries on Social media
• Monitoring and responding to customers reviews across various platforms
• Calling customers when they request a call back service to answer their queries / resolve any issues
• Ensure that all communications with customers are conducted in a professional and courteous manner
• Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
• Any other Customer service related task

Knowledge, Skills and Experience:

• Strong communication skills both written and verbal in French and English
• Strong attention to detail and aiming for excellence in delivery
• Experience of working in a fast paced office environment as part of a professional team
• Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
• Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude
• Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
• Ability to be flexible with work duties and hours as required by the team and business
• Ability to attend other sites for which travel may be required

Location: Portsmouth

Salary: Competitive

Title: Customer Service Advisor – Japanese Speaking

Position type: Permanent Full Time

Are you a native level Japanese speaker looking to further your career?

As a Japanese speaking customer service advisor you will be representing Wiggle, assisting and advising our Japanese and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues

What will you be doing:

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting our Japanese and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

What hours will I work?

2 Week rotating shift pattern

Week 1 and 2:  06:00 – 14:00

Week 3 and 4: 14:00 – 22:00

1 in 4 weekends, shifts between 10:00 – 18:00

Duties and responsibilities:

• Ensure customer queries are answered promptly and completely via both Chat and Email
• Monitoring, responding and resolving customer queries on Social media
• Monitoring and responding to customers reviews across various platforms
• Calling customers when they request a call back service to answer their queries / resolve any issues
• Ensure that all communications with customers are conducted in a professional and courteous manner
• Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
• Any other Customer service related task

Knowledge, Skills and Experience:

• Strong communication skills both written and verbal in Japanese and English
• Strong attention to detail and aiming for excellence in delivery
• Experience of working in a fast paced office environment as part of a professional team
• Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
• Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude
• Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
• Ability to be flexible with work duties and hours as required by the team and business
• Ability to attend other sites for which travel may be required

Location: Portsmouth

Salary: Competitive

Title: Customer Service Advisor – Chinese Speaking

Position type: Permanent Full Time

Are you a native level Chinese speaker looking to further your career?

As a Chinese speaking customer service advisor you will be representing Wiggle, assisting and advising our Chinese and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues

What will you be doing:

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting our Chinese and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

What hours will I work?

2 Week rotating shift pattern

Week 1 and 2:  06:00 – 14:00

Week 3 and 4: 14:00 – 22:00

1 in 4 weekends, shifts between 10:00 – 18:00

Duties and responsibilities:

• Ensure customer queries are answered promptly and completely via both Chat and Email
• Monitoring, responding and resolving customer queries on Social media
• Monitoring and responding to customers reviews across various platforms
• Calling customers when they request a call back service to answer their queries / resolve any issues
• Ensure that all communications with customers are conducted in a professional and courteous manner
• Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
• Any other Customer service related task

Knowledge, Skills and Experience:

• Strong communication skills both written and verbal in Chinese and English
• Strong attention to detail and aiming for excellence in delivery
• Experience of working in a fast paced office environment as part of a professional team
• Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
• Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude
• Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
• Ability to be flexible with work duties and hours as required by the team and business
• Ability to attend other sites for which travel may be required

Job Title:  Central Merchandising Analyst 

WiggleCRC are looking for an Online Marketing Manager for our Australia, New Zealand and Ireland markets to join the family! Fancy being part of a fun and dynamic company? Then please read on….

What will I be doing?

The Online Marketing Manager is a key role in driving the growth of Wiggle and Chain Reaction Cycles websites across Australia, New Zealand & Ireland and supporting the other English Language accounts. Working for the top tri sports retailer in Britain, and a major international player, this role will have responsibility for maximising profitability through the growth of sessions, revenue and market share across a variety of online sales promotion channels inhouse, primarily Paid Search and Shopping but also including Organic, Affiliates, and Remarketing. 

You will also…

·Be responsible for Australia, New Zealand and Irelands Sales Promotion budget of over £1m

·Own traffic, revenue and profit targets for AU and NZ markets, which accounts for approx. 10% of total group revenue

·Create, own and deliver an online marketing plan and maximise sales and profitability

·Build and optimise paid search campaigns for WiggleCRC

·Work with the AU/NZ Site Merchandiser & Marketing Manager to ensure traffic generating opportunities are maximised

·Regular analysis of campaign performance against targets and report back to the team / wider business

·Influence content plan to help grow organic traffic

·Finance management – PO’s, receipting and budget tracking

What experience would we like you to have?

•1+ year paid search experience

•Experience in using Online Marketing platforms (such as Google Analytics, Google Adwords)

•Understanding of how search engines work and interact with websites

•Some experience of bid management tools is a plus

•Intermediate Excel skills

•Budget management

•Analytical approach to interpreting and manipulating data

•Attention to detail in recognising campaign and data accuracy

•Ability to make decisions in line with commercial goals of business

•Ability to multi task across several channels and projects

•Strong communication skills

•An interest and knowledge in tri-sports are also desirable

Why work for us?

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you:

Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture.

What’s next?

Are we the saddle to your bicycle? If so, we would love to hear from you…
Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team…

Does this sound like your next challenge? Great, please apply or contact the Talent team for more information!

#comejointheride!

WiggleCRC are looking to recruit an experienced Warehouse Team Leader, to be based at our Bilston site on a permanent basis, working on a rotating shift pattern.

What will you be doing? 

As the Warehouse Team Leader you will manage an area of the operation as directed to a high operational standard, through delivery of agreed service levels and KPI targets, managing the team in the work area, ensuring that the work is assigned appropriately and that the team work accurately and efficiently in accordance to performance targets as well as safety protocol. 

Responsibilities:

• Work as part of the leadership team supporting the FM to deliver effective operational performance and in exceeding KPI measures.
• Manage your departmental team in all aspects of throughput and performance and monitor and control individual performance and feedback.
• Drive high standards to ensure that company fulfilment targets are met
• Take responsibility for resolving any inefficiencies within the operation that could lead to SLAs not being achieved
• Work with other team leaders and departmental managers to allocate resources appropriately to relieve work pressures where required
• Ensure that work is being assigned effectively by the shift coordinators
• Manage attendance process, including return to work interviews, sickness absence meetings, welfare meetings, OH referrals etc ensuring full compliance with HR guidelines
• Manage colleague behavior and, where appropriate, undertake coaching, disciplinary investigations and disciplinary hearings when required
• Undertake colleague performance reviews in a constructive and productive way ensuring that colleagues understand performance targets and expectations and have improvement plans in place where required
• Conduct team briefings to keep colleagues informed of performance targets and expectations
• Drive Continuous Improvement across the site by using MBWA (Management by Walking Around) and 5s
• Ensure that the highest health and safety standards are adhered to and any incidents or accidents are investigated, and any reporting requirements completed and improvement actions carried out
• Set the next shift up for success by ensuring that there is an accurate handover in place.
• Produce comprehensive and detailed reports about team performance, objectives and deadlines using the WMS (Red Prairie)

Who are we looking for?

• Experience in a team leader role (or higher)
• Experience working in a warehouse or operations environment
• Working knowledge of a WMS system is essential

Competencies:

• Knowledge of Microsoft Excel and the Red Prairie system with experience in using Excel for reporting
• High levels of accuracy and attention to detail
• Forward planning skills and the ability to proactively manage time
• Confident and able to direct others in a positive and motivating way
• Communicate in an engaging and effective way
• Ability to be flexible with work duties and hours to meet the needs of the site and business, including weekend and shift work

 
Why work for us? 

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development. 

What’s in it for you?  

If working alongside some for the most creative people isn’t enough, we offer you:

Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture. 

What’s next?  

Is this the job for you? If so, we would love to hear from you… 
Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team… 

#ComeJoinTheRide