Are you interested in joining the Wiggle team?

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

We love sports. We have a global focus and are growing fast. We aim to be the greatest sports retailer in the world. If that sounds interesting to you, take a look at our current openings...

Our History

Wiggle started out as Butlers Cycles, a small independent bike shop established in Portsmouth, UK in 1920. In 1999, Butlers Cycles went online with the launch of wiggle.co.uk.

By focusing on providing unmatched value and great customer service, Wiggle rapidly took off in the UK and soon began expanding around the globe. We have now grown to become a global leader in the online retail of equipment for cycling, running and swimming, selling to over 70 countries in 10 languages and 14 currencies.

We occupy over 85,000 sq. ft. of warehouse space and stock over 2 million items!

Wiggle Work and Play

At Wiggle we definitely understand the importance of maintaining a healthy work/life balance. We work hard, but our working environment is relaxed and we encourage staff to participate in sport.

We frequently train together in club activities such as our running and cycling clubs which operate during lunch or after work. We also participate in events together such as sportive rides and running races.

If you are focused on your work but care about having a healthy lifestyle, you will fit in at Wiggle!

Applications

We absolutely love to hear from you and learn what makes you want to work for Wiggle!

Please send your CV and Cover Letter to Jobs@wiggle.com

We would really like to be able to respond individually to each and every one of your emails, unfortunately due to the volume of applications we receive here at Wiggle, this just isn’t possible. So if you have not heard from us within 14 days of submitting your CV, please consider your application unsuccessful on this occasion.

Thank you for your interest in working for us.

Location: Portsmouth

Salary: Competitive

Title: Japanese Speaking Customer Service Advisor (Nights)

As a Japanese Speaking customer service advisor, you will be representing Wiggle, assisting and advising our Japanese and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues

What will I be doing?

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting our Japanese and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

• Ensure customer queries are answered promptly and completely via both Chat and Email
• Monitoring, responding and resolving customer queries on Social media
• Monitoring and responding to customers reviews across various platforms
• Calling customers when they request a call back service to answer their queries / resolve any issues
• Ensure that all communications with customers are conducted in a professional and courteous manner
• Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
• Any other Customer service related task

Knowledge, Skills and Experience:

• Strong communication skills both written and verbal in Japanese and English
• Strong attention to detail and aiming for excellence in delivery
• Experience of working in a fast-paced office environment as part of a professional team
• Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
• Self-motivated and confident decision maker with the ability to nail actions and a positive ‘can do’ attitude

Does this sound like the perfect next challenge for you? Please send your CV to Jobs@wiggle.com 

#comejointheride!

Location: Portsmouth

Salary: Competitive

Title: Swedish Translator

Wiggle CRC have an exciting opportunity for a Swedish Translator to join the family! Fancy taking on the challenge? Please read on…

What will I be doing?

You will be working as part of the translation team and provide support for the customer service team when/if necessary. As a WiggleCRC translator, you will be responsible for translating everything for your local TLD: website interface, marketing and digital content, technical products, help pages.

Duties and responsibilities:

• Translate website contents, product descriptions and marketing and digital contents
• Understand and learn WiggleCRC products
• Make sure the Translation Memory (TM) is organised and up-to-date
• Make sure the glossary/termbase is organised and up-to-date
• Assist the customer service team with incoming email and phone queries from customers
• Any translation and communication in any other foreign language as required by WiggleCRC
   

Knowledge, Skills and Experience:

• Native standard of Swedish as well as English
• Degree in translation or equivalent experience
• Deep understanding and excellent command of CAT tool
• Post-editing skill will be an advantage
• Creative writing skill will be an advantage

Does this sound like the perfect next challenge for you? Please send your CV to Jobs@wiggle.com 

#comejointheride!

Location: Portsmouth

Salary: Competitive

Title: Financial Accountant

Wiggle CRC has an exciting opportunity for a qualified Financial Accountant to join the team! Are you looking to join a fast-paced innovative company? Then please read on…

What will I be doing?

The Financial Accountant has overall responsibility for the preparation, accuracy and compliance of the group’s annual financial statements and consolidation prepared under IFRS, as well as the monthly accounting duties in a range of areas including the Group’s debt and holding companies and oversight of the month end process for smaller trading entities. The Financial Account will also provide key support to the Group Financial Reporting & Tax Manager for the monthly UK, EU and AUS VAT/GST returns as well as ongoing tax and legal requirements of the Group. In addition, the Financial Account will prepare the weekly Cashflow forecast for circulation to the Executive Board.

Duties and responsibilities:

• The Mapil Topco Limited Group includes 17 legal entities spanning 5 countries, including 6 trading entities. In addition to the Group consolidated accounts, there are two sub-consolidations prepared for banking purposes
• Line managing an Assistant Financial Accountant
• Project work consisting of the Group’s strategic and regulatory requirements, including the implementation of a customs warehouse, making tax digital, and expansion into a range of territories
• Preparation of the UK annual financial statements of the Group under IFRS/FRS 101, including the Mapil Topco consolidated accounts and the Mapil Midco 2 non-statutory sub-consolidation
• Cashflow forecasting
• Month end accounting for the 5 UK holding entities (investment and debt companies).
• Month end consolidation of the group, including preparation and maintenance of all consolidation and elimination journals
• Compilation of the WiggleCRC and Group Balance Sheet folders and first review of submitted reconciliations. Preparation of Creditor and Prepayment reconciliations for WiggleCRC
   

What experience would we like you to have?

• ACA or ACCA qualified accountant
• Experience of large group consolidations with multiple elimination and consolidation adjustments
• Application of IFRS in areas such as Business Combinations and Financial Instruments
• Ideally experience in the Retail or FMCG sectors
• Ability and desire to turn theory into practice in a range of areas, including VAT and Corporation Tax
• Strong excel skills (Pivots, complex formulas, large data sets, etc.)

Does this sound like the perfect next challenge for you? Please send your CV to Jobs@wiggle.com 

#comejointheride!

Location: Portsmouth

Salary: Competitive

Title: Digital Designer

Wiggle are currently looking for a creative Digital Designer to join the team on a permanent basis! Fancy taking on the challenge? Read on…

What will I be doing?

You will be visually connecting with the customer base and audience via the website and email, providing creative solutions to the Marketing department and the business as whole, across all channels including web, email and ATL advertising.

You will work closely with Category Marketing, International Marketing, Brand and Ecommerce teams, and will help produce the best visual representation of what key messages these teams are trying to advertise, and help tailor it across 13 languages sites, emails and ATL channels.

Duties and responsibilities:

• Design content across all of Wiggle’s sites and emails.
• Ensure all projects are delivered to agreed timescales, scheduled and free of errors.
• The creative theme should be in line with the brands current brand guidelines.
• Translations and localized versions of banner should be created and distributed effectively.
• Contribute to the overall marketing strategy by providing honest, insightful and constructive feedback to the team.
• Pass on knowledge and skills to other team members.
• Own and manage the BAU workflow relating to one channel e,g site, email, ATL. Delegate where necessary.
• Effectively assess code to deliver site improvements and efficiencies.

Knowledge, Skills and Experience:

• Degree level qualifications in Web Design or Graphic Design.

• Strong commercial experience of HTML5, CSS3 development.
• Experience in banner design and commercial messaging.
• A strong design portfolio working with Adobe products.
• Awareness of the challenges with online retail with strong commercial awareness.
• Ability to work in a close team in a dynamic working environment.
• Ability to handle multiple workloads simultaneously and perform under pressure.
• Ability to negotiate and delegate
• A level of spontaneity and technical confidence.
• Knowledge of Javascript coding is desirable, but not essential
• Knowledge of content management systems is desirable but not required.

Does this sound like the perfect next challenge for you? Please send your CV and your portfolio to Jobs@wiggle.com 

#comejointheride!

Title: PPC Specialist

Location: Portsmouth

Salary: Competitive

Wiggle CRC have an exciting opportunity for 2 PPC Specialist to join the family! Fancy joining a leading sports retailer and progressing your career? Great! Please read on… 

What will I be doing?

This is a key role in driving the growth of both Wiggle and Chain Reaction Cycles websites. Working for the top tri sports retailer in Britain, and a major international player, this role will have responsibility for maximising profitability through the growth of sessions, revenue and market share across our Organic, Google Shopping, Affiliates and Remarketing channels, with a core focus on Paid Search.

You will also…

• Analyse the performance of marketing channels
• Identify key areas for improvement or growth across multiple countries
• Create, own and deliver online marketing plans
• Lead global online marketing projects with the team of country specific online marketing managers
• Share channel best practices with the wider team
• Lead training on Paid Search best practices with the wider team and business
• Maximise sales and profitability
• Grow market share across relevant markets
• Monitor the progress of Paid Search performance & channel development

What experience would we like you to have?

• Interest in, or knowledge of Paid Search marketing required with a focus on optimisation
• Experience of analysing large pieces of data is required
• Strong Excel skills
• Attention to detail key in this role
• Be able to work effectively with minimal direction
• Ability to multi task across a number of channels and projects
• Experience of working across multiple accounts is an advantage
• Knowledge or experience in third party Digital Marketing platforms an advantage
• Written / spoken language skills for one European language is an advantage (preferably Italian or Danish)
• Retail or e-commerce experience desirable 
• An interest and knowledge in tri-sports are also desirable

Does this sound like the perfect next challenge for you? Great, please apply now by sending your CV to jobs@wiggle.com or contact the Talent Team for more information!

#comejointheride!

Title: Project Manager

Location: Portsmouth

Salary: Competitive

WiggleCRC are currently on the lookout for a strong Project Manager to join the team on a permanent basis in Portsmouth!

What will I be doing?

You will be responsible for the delivery of a portfolio of 2 - 3 projects identified by the business at any one time starting from concept creation through to early life support. You will be responsible for delivering both tactical and strategic change to the customer-facing ecommerce websites, internal business systems and processes.

You will also:

• Design and maintain the project plan within MS Project or other agreed method. Assigning and tracking the tasks necessary to achieve each stage of the project;
• Engage and manage project resources, both from the business and within IT to ensure project is kept on track;
• Capture and tightly manage project budget, both external and internal resource spend;
• Create and update resource plans, highlighting conflicts to Project Sponsor and PMO Manager in advance of conflicts;
• Manage change requests to ensure delivery timelines are not blindly impacted and business value is assessed.
• Complete project close, holding lessons learned workshops and handovers to business owners and IT Support and to evaluate the success of the project and the business learnings;

What experience would we like you to have?

• You will have experience of working within an Agile software development environment.
• You will have experience of delivering business change projects, involving process improvement.
• You will have experience of working on multiple projects concurrently and will be able to manage the priorities within your workload.
• You will have good general IT skills but will also be able to talk to technical team members about more complete technologies.
• You will have great communication and negotiation skills with the ability to communicate with a variety of business and IT teams.
• You will have excellent organisational, planning and time management skills and have experience in budget control.
• Experience of working on ecommerce / front end projects would be an advantage;
• A good understanding of commercial priorities and the trading environment would be an advantage.
• Good working knowledge of PRINCE2, PMBOK or similar would be an advantage.
• Experience of working on change delivery to enterprise-level retail systems would be an advantage.

Does this sound like the perfect next challenge for you? Please send your CV to Jobs@wiggle.com 

#comejointheride!

Title: Online Marketing Manager French Speaking

Location: Portsmouth

Salary: Competitive

WiggleCRC have an exciting opportunity for a passionate Online Marketing Manager to join the family…

What will I be doing?

The Online Marketing Manager plays a key role in driving the growth of Wiggle and Chain Reaction Cycles websites across France and so it’s essential that you are fluent in French or native. Working for the top tri sports retailer in Britain, and a major international player, this role will have responsibility for maximising profitability through the growth of sessions, revenue and market share across a variety of channels, including Organic, Paid Search, Google Shopping, Affiliates, Social and Remarketing.   

You will also…

• Maximise sales and profitability across France
• Create, own and deliver an online marketing plan for France
• Grow market share in tri sports market across France
• Execute paid search for WiggleCRC
• Develop and optimise affiliate program
• Identify new third-party partners to increase external visibility of Wiggle content
• Regular analysis of campaign performance
• Own content plan to help grow organic traffic
• Experience of owning affiliates and display campaigns is desirable

What experience would we like you to have?

• Native French speaker or fluent required
• 1+ year paid search experience
• Experience in using Online Marketing platforms (such Google Analytics, Google Adwords)
• Some experience of bid management tools a plus
• Retail or e-commerce experience desirable 
• An interest and knowledge in tri-sports are also desirable
• Ability to multi task across a number of channels and projects
• Experience of owning affiliates and display campaigns is desirable
• Intermediate Excel skills required

Does this sound like your perfect next challenge? Great, we would love to hear from you, please apply now by sending your CV to jobs@wiggle.com or contact the Talent Team for more information.

#comejointheride!

Title: Systems Administrator

Location: Portsmouth

Competitive Salary + Benefits Package

WiggleCRC are looking for a passionate Systems Administrator to join the IT department!

The Systems Administrator is responsible for the technical support & maintenance of the Wintel Server environment, monitoring and scripting within the LINUX sphere, daily monitoring and health checks, patching, virtualisation technology platforms, shared storage, backup/DR environments, internal project consultancy and managing data networking.

What do the team currently support?

• The Supports and maintains over 300 servers, both physical and virtual.
• Manages support for over 50 network assets, including switches, routers, APs, load-balancers and WAFs.
• Supports infrastructure for 4 offices, 3 data centres and 2 warehouses.
• 24/7/365 support of company websites both .NET and ATG-based.
• Support Azure cloud-based DR solution.

What will I be doing?

• Provide advanced technical support for all Wintel and LINUX systems across the business.
• Provide advanced technical support for collaborative technology, including email and unified communication systems.
• Provide advanced technical support for virtualization and shared storage environments.
• Provide support for LAN/WAN MPLS data network, and manage technology partners.
• Ensure change control and other processes and procedures are followed and that configuration documentation is completed when systems are deployed or modified.
• Review and authorise production environment implementations and deployments.

What experience would we like you to have?

• Wintel and/or LINUX operating systems, such as Microsoft Windows Server 2003 / 2008 r2 / 2012 / 2016, CentOS, Redhat, Ubuntu.
• Authentication and directory services (Active Directory, DNS, DHCP, LDAP, GPO management)
• Windows/LINUX automation (scripting, imaging, installation, management, SCCM)
• Antivirus/malware and patch management technologies, such as WSUS.
• TCP/IP networking LAN/WAN (DNS, DHCP, RAS, VPN) MPLS.
• Collaborative technologies, such as Microsoft Exchange, Office 365, SharePoint, Citrix.
• Virtualization concepts and functional working skills with various virtualization technologies such as VMware and Cloud-based technology, such as Azure.
• Highly effective interpersonal and organizational skills.

   If this sounds like the next challenge for you, please email your CV to Jobs@wiggle.com

   #comejointheride

Title: IT Service Desk Analyst

Location: Portsmouth

Salary: Competitive Salary & Benefits Package

Are you an experienced IT Service Desk Analyst with exceptional customer service skills?

We are looking for an IT Service Desk Analyst to join our fun loving and highly professional team based at our head office in Portsmouth. Our Service Desk team support over 1000 Wiggle CRC staff and deal with on average 40 queries each, per day, in order to ensure our IT solutions’, allow our business to run smoothly.

What will you be doing:

Our IT Service Desk is an integral part of the Wiggle CRC business and acts as a gateway for IT users to engage with the IT department. The work completed within this team ensures that all staff at Wiggle CRC have what they need to perform within their role.

Roles and Responsibilities

• Performing first time fix on incidents raised to the team in a professional manner.
• Provide first line telephone and ticket-based IT and application support to the Wiggle business
• Performing service requests raised to the team including accounts set up, software installations and physical desk moves.
• Manage the change management process and attend a Change Acceptance Board when required.
• Pro-actively identify problems and trends and propose solutions and recommendations to optimise systems performance and stability.
• Renew or procure services on behalf of the IT department where required by following the purchase order process
• Provide reports on IT performance to senior members of the Wiggle business.
• To assist in transition process from either an internal or external IT development team into IT support.
• Create and maintain IT support documentation where missing or incorrect.

Personal Specification and competencies:

• Windows 7 and Windows 10 administration experience.
• Basic network and / or database skills (SQL)
• Active Directory and Office 365 exposure.
• Sharepoint
• Knowledge and understanding of ITIL.
• Excellent customer service skills and a willingness to deal directly with users either by phone or face to face.
• Excellent written skills are essential
• Experience at working in a busy support environment
• Evidence of process improvement to increase efficiency must be shown.

Does this sound like the perfect job for you then please email your CV to Jobs@wiggle.com

#comejointheride