Wiggle started out as Butlers Cycles, a small independent bike shop established in Portsmouth, UK in 1920. In 1999, Butlers Cycles went online with the launch of wiggle.co.uk.
By focusing on providing unmatched value and great customer service, Wiggle rapidly took off in the UK and soon began expanding around the globe. We have now grown to become a global leader in the online retail of equipment for cycling, running and swimming, selling to over 70 countries in 10 languages and 14 currencies.
We occupy over 85,000 sq. ft. of warehouse space and stock over 2 million items!
We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.
We would absolutely love to hear from you and learn what makes you want to work for Wiggle! Please send your CV and Cover Letter to Jobs@wiggle.com
We would really like to be able to respond individually to each and every one of your emails, unfortunately due to the volume of applications we receive here at Wiggle, this just isn’t possible. So if you have not heard from us within 30 days of submitting your CV, please consider your application unsuccessful on this occasion.
Thank you for your interest in working for us and please take a look below at our current vacancies…
At Wiggle we understand the importance of maintaining a healthy work/life balance. We work hard, but our working environment is relaxed and we encourage staff to participate in sport. We frequently train together in club activities such as our running and cycling clubs which operate during lunch or after work. We also participate in events together such as sportive rides and running races.
Our benefits include
WiggleCRC is committed to protecting the privacy and security of your personal information when applying to work with us.
The policy makes you aware of how and why your personal data will be used, namely for the purposes of the recruitment exercise, and how long it will usually be retained for. It provides you with certain information that must be provided under the General Data Protection Regulation (GDPR).
Click here to see the full policy.
Location: Wolverhampton
Position: Full Time, Permanent
WiggleCRC is a fast-paced company filled with talented, passionate people. We ship thousands of bikes, components, clothing and accessories to over 115 countries on a daily basis and pride ourselves on the quality of products we sell, speed of delivery and first-class customer service. We offer many opportunities across a wide variety of departments in which we will engage your skills to their full potential.
What will you be doing?
The successful candidate will work on the assembly of bikes in line with PDI process
Main Duties and Responsibilities
Who are we looking for?
Desirable Criteria:
Job Title: German Translator
Location: Portsmouth
Position type: Permanent
WiggleCRC have an exciting opportunity for German Translator to join the family!
This is a full time permanent position working from home (must be resident in the UK) or in our Portsmouth or Belfast office.
What will I be doing?
You will be working as part of the translation team and provide support for the customer service team when/if necessary. As a WiggleCRC translator, you will be responsible for translating everything for your local TLD: website interface, marketing and digital content, technical products, help pages.
Duties and responsibilities:
Knowledge, Skills and Experience:
Are you a practical, hands on person, with a passion for cycling?
At WiggleCRC we are looking for dedicated and enthusiastic individuals, that are as passionate about bikes as we are. You may be an experienced bike mechanic, or it may have been a hobby of yours to build and maintain your bike for years, either way we would like to talk to you.
As a Bicycle Technician within our Bilston distribution centre, you will work alongside an experienced team assembling and quality checking our bikes. From a top of the range mountain bike, to a child’s bike or road bike, you will play a key part in ensuring that a high-quality product reaches our customer.
WiggleCRC is a fast-paced company filled with talented, passionate people. We ship thousands of bikes, components, clothing and accessories to over 115 countries on a daily basis and pride ourselves on the quality of products we sell, speed of delivery and first-class customer service. We offer many opportunities across a wide variety of departments in which we will engage your skills to their full potential.
What will you be doing?
The Bicycle Technician will work on the assembly of bikes in line with PDI process
Main Duties and Responsibilities
Who are we looking for?
Desirable Criteria:
Why work for us?
We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.
What’s in it for you?
If working alongside some for the most creative people isn’t enough, we offer you:
Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture.
What’s next?
Is this the job for you? If so, we would love to hear from you…
Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team…
#ComeJoinTheRide
Job Title: Senior Mobile Developer
Location: Portsmouth
Position type: Full time, Permanent
WiggleCRC are looking to recruit an experienced senior Mobile Developer to join the team.
What will you be doing?
WiggleCRC are in the process of modernising our ecommerce platform and you will play a key role in this project. You will help us to define what modern ecommerce apps should be, both in terms of technology choices, architecture choices and functionality.
You will be responsible for the design, implementation and testing of WiggleCRC’s ecommerce mobile solutions, as well as defining and maintaining the standards which our software must adhere to, both in terms of development and security.
Responsibilities:
Experience:
Desirable Experience
Job Title: Fully Qualified Financial Accountant
Location: Portsmouth
Position type: Full time, Permanent
WiggleCRC are looking to recruit an experienced Financial Accountant to join the team.
What will you be doing?
You will be reporting to the Head of Tax, Accounting and Cashflow, providing support and be responsible for the integrity and accuracy of the tax, duty and VAT of the Group. You will work closely with the wider Financial Control team to assist where possible and ensure accurate monthly consolidated management accounts.
Responsibilities:
• Management and support of one direct report;
• Overseeing the customs warehouse operation and reporting on performance;
• Completion of all VAT returns;
• Monthly Reconciliation of VAT accounts;
• Working with tax advisers to assist with the annual corporation tax returns and research and development claims;
• Completion of tax notes to be included in the statutory accounts;
• Seeking continuous improvement in the area of customs warehouse, tax and VAT;
• Active participation in projects to improve tax, VAT and financial reporting;
• Assisting the wider Financial Control team where required;
• Assisting the wider business with a focus on buying and merchandising to understand the impacts of VAT;
• Assisting the wider business with a focus on operations to understand the duty regime and how cost savings can be realised
Experience:
• ACA or ACCA qualified
• Practice trained
• Technical accounting experience essential
• Experience of large Groups, trading globally
• Corporate Tax and VAT experience preferable but not essential
• Strong verbal and written communication skills
• Advanced excel skills
Why work for us?
We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.
What’s in it for you?
If working alongside some for the most creative people isn’t enough, we offer you: Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture.
What’s next?
Is this the job for you? If so, we would love to hear from you… Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team…
#ComeJoinTheRide
Location: Wolverhampton
The HR Advisor will work closely with the HRBP onsite to deliver the people agenda in a fast paced, growing organisation, supporting the delivery and implementation of people process, policies and strategies across the company, with specific reference to their implementation at the Wolverhampton site.
As the HR Advisor you will ensure the delivery of effective ER and people processes, internal co-ordination of system reporting and delivery of associated tasks within a demanding and challenging environment.
· Provide advice and administration support for performance and probation review processes, ensuring appropriate follow up actions taken to address poor performers and to deliver colleague development plans.
· Support the HR Coordinator with day to day management and improvement of all transactional HR processes including ensuring that all new starter, mover and leaver information is processed between HR and Payroll.
· Support the provision of site specific people data and KPI information.
· Deliver modules of the company training programme. Participate in the development of new modules and refinement of existing modules based of participant feedback.
· Support site departments to avoid people concerns and promote a culture of engagement, through building effective working relationships with the management team.
Who are we looking for?
· Able to demonstrate comprehensive generalist HR knowledge.
· Highly organised and logical approach to managing priorities. Able to deal with a heavy workload with conflicting priorities whilst maintaining accuracy and achieving deadlines
· Comfortable dealing with conflict or challenging situations and can do so in a controlled manner
· Adaptable and embracing of change
Required:
· Experience in a fast paced, changing environment
Preferred
· Previous experience in a Warehouse/Logistics business
· Ideally CIPD qualified, or hold professional qualification in HR practice
We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.
If working alongside some for the most creative people isn’t enough, we offer you:
What’s next?
#ComeJoinTheRide
Job Title: Senior Front- End Developer
Location: Portsmouth
Position type: Full time, Permanent
WiggleCRC are looking to recruit an experienced Senior Front-End Developer to join the team.
What will you be doing?
WiggleCRC are in the process of modernising our ecommerce platform and you will play a key role in this project.
You will be responsible for the design, implementation and testing of WiggleCRC’s ecommerce platform, as well as defining and maintaining the standards which our software must adhere to, both in terms of development and security.
You will help us to define what a modern ecommerce site should be, both in terms of technology choices and architecture choices.
Responsibilities:
Experience:
Desirable Experience:
Job Title: CRM Email Developer
Location: Portsmouth or Northern Ireland
Position type: Full time, Permanent
WiggleCRC are looking to recruit an experienced CRM Email Developer to join the team in our Portsmouth office. As the CRM Email Developer you will be supporting the delivery of all CRM and Triggered marketing activity from the chosen Email Marketing Platform and launching new campaigns in line with business objectives.
What will you be doing?
• Ensure all emails (BAU/CRM) continue to be sent from the chosen Digital Marketing platform.
• Provide Testing and Optimization for our BAU trade emails
• Provide Testing and Optimization for our CRM automated emails
• Ensure all project deliverables are progressed in-line with agreed timescales
• Support the technical deliverability of our Digital Comms. activity
• Support the delivery phase of customer segmentation through the email channel
• Support the delivery and execution of product recommendations through the channel
• Maintain and implement Google Analytics Tracking as appropriate
• Manage the publication of email campaign delivery (within defined templates)
• Support the development of HTML and mobile responsive email templates
• Work across multiple projects, ensuring they are prioritized and delivered on time and on budget
Who are we looking for?
• Experienced skills in HTML and CSS, ideally in relation to email development
• Experience with a leading ESP or similar (IBM: Silverpop, Salesforce: Marketing Cloud, Oracle: Responsys, Adobe: Campaign)
• At least 1-2 years experience in Email or Web Development
• Knowledge of advanced personalisation and segmentation of customer databases, that create conditions that govern the presentation of content to customers.
• Optimise email for various email clients on web and mobile platform
• Experience with leading customer marketing and/or customer systems experience (Oracle, Salesforce, Adobe, Silverpop or similar level)
• Knowledge of email best practices and testing methodologies.
• Experience with responsive development and testing for a wide variety of screen sizes and devices
• Experience with A/B split testing to improve the customer experience.
• Experience with Google Analytics
• Experience with marketing technology and understanding of best practices
Why work for us?
We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.
What’s in it for you?
If working alongside some for the most creative people isn’t enough, we offer you: Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture.
What’s next?
Is this the job for you? If so, we would love to hear from you… Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team…
#ComeJoinTheRide
Location: Portsmouth
Position type: Full time, Fixed Term Contact 12 month
WiggleCRC are looking to recruit an experienced Business Change Manager
What will you be doing?
You will ensure that stakeholders and users understand the purpose and value of the programme, providing them with the correct level of communication, documentation and training for a successful cutover to the new technology.
Responsibilities:
Comprehensive understanding of the change lifecycle, as well as knowledge of best practice business change management, tools and techniques
Experience of delivering training to multiple user environment
Previous retail industry and or eCommerce experience is an team
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Content Executive | Permanent | Full time | Portsmouth or Northern Ireland
WiggleCRC are looking to recruit a Content Executive to join our team in Portsmouth or Northern Ireland.
The Opportunity
Reporting directly into the Content Manager you will make a significant contribution to the performance of Wiggle’s social media channels. Focus will be primarily on the UK, but you will responsible for collaborating with the commercial team to ensure relevant assets are leveraged across international territories. Key to this role will be supporting the organic content team in developing and executing a content-first strategy that showcases the Wiggle brand, delivers on the team’s priorities, and provides unique, interesting, informative, and relevant content for a range of audiences. Although the role is focused on social media channels and the Wiggle Blogs/Guides site, the postholder will be able to provide content, written or otherwise, for other channels and touchpoints. With a passion for writing and seeking new and innovative forms of social media marketing, you will be responsible for creating/updating content, and engaging with Wiggle’s range of communities in line with the content strategy and Wiggle brand model, encouraging organic growth of the Wiggle audience.
Key Responsibilities
• Be a source of expertise in terms of social media best practice and provide insights and advice to the organic content team on content strategy and audience development.
• Contribute to the development and lead the execution of social media campaigns that align with Wiggle’s marketing strategy.
• Contribute fresh ideas, monitor new developments, and learn the latest techniques in the social media sphere.
• Monitor and update social media planning documents ensuring they reflect both internal and external opportunities
• Day-to-Day creation and scheduling of engaging copy, imagery, and video content on Wiggle’s social media channels in collaboration with the organic content team
• Development of new and optimisation of current content on the Wiggle Blogs/Guides site, including re-writing copy and assisting in the creation of better media for the platform
• Drive growth of Wiggle’s online communities, ie Facebook group and Strava clubs
• Coordinate with the wider marketing team to ensure brand tone-of-voice consistency
• Drive and participate in events to build community and boost brand awareness • Build relationships with customers, potential customers, industry professionals and journalists
• Stay up to date with digital technology trends
Knowledge, Skills, Qualifications and Experience:
Essential
• At least one year’s experience making a significant contribution to the success of a social media channel or channels for a major retailer, brand, media publication, or organisation.
• Have significant knowledge and understanding of what makes great organic social media, how to improve performance, and an understanding of reporting key metrics.
• Creative flair, strong copywriting skills, and the ability to create engaging content; demonstrated by a good portfolio of previously created content
• Experience of identifying and analysing reporting data and taking responsive decisions to improve performance.
• Experience of interacting with a social media audience. Understanding how to develop relationships with that audience and create positive experiences in short spaces of time.
• Experience writing in a tone of voice specific to a brand, business, media publication, or organisation.
Desirable
• The willingness to develop a strong understanding of tri-sports and of Wiggle’s customer base
• Experience with social media scheduling platforms, such as Hootsuite and Tweetdeck
• An understanding of media law, data protection, and GDPR. • Superb organisational and deadline management skills and the ability to multitask
• Experience creating great content for video, including presenting, writing scripts, and contributing viable ideas.
• A passion or interest in running Competencies:
• Ability to communicate effectively through a variety of methods
• Demonstrate an excellent work and customer care ethos.
• Ability to think clearly and calmly under pressure and cope well with the demands of a rapidly growing company and dynamic marketing environment.
• Maintain a degree of flexibility to working arrangements, and a ‘can do’ attitude.
• Creative thinker
Why work for us?
We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.
What’s in it for you?
If working alongside some for the most creative people isn’t enough, we offer you: Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture.
WiggleCRC is an Equal Opportunities Employer.
At WiggleCRC we are looking for dedicated and enthusiastic individuals, that are as passionate about bikes as we are. WiggleCRC are currently looking to recruit an experienced Team Leader to join and manage our exciting bike build team based at our Bilston Distribution Centre
What will you be doing?
As the Warehouse Team Leader you will manage an area of the operation as directed to a high operational standard, through delivery of agreed service levels and KPI targets, managing the team in the work area, ensuring that the work is assigned appropriately and that the team work accurately and efficiently in accordance to performance targets as well as safety protocol.
Responsibilities:
·Work as part of the leadership team supporting the FM to deliver effective operational performance and in exceeding KPI measures.
·Manage your departmental team in all aspects of throughput and performance and monitor and control individual performance and feedback.
·Drive high standards to ensure that company fulfilment targets are met
·Take responsibility for resolving any inefficiencies within the operation that could lead to SLAs not being achieved
·Work with other team leaders and departmental managers to allocate resources appropriately to relieve work pressures where required
·Ensure that work is being assigned effectively by the shift coordinators
·Manage attendance process, including return to work interviews, sickness absence meetings, welfare meetings, OH referrals etc ensuring full compliance with HR guidelines
·Manage colleague behavior and, where appropriate, undertake coaching, disciplinary investigations and disciplinary hearings when required
·Undertake colleague performance reviews in a constructive and productive way ensuring that colleagues understand performance targets and expectations and have improvement plans in place where required
·Conduct team briefings to keep colleagues informed of performance targets and expectations
·Drive Continuous Improvement across the site by using MBWA (Management by Walking Around) and 5s
·Ensure that the highest health and safety standards are adhered to and any incidents or accidents are investigated, and any reporting requirements completed and improvement actions carried out
·Set the next shift up for success by ensuring that there is an accurate handover in place.
·Produce comprehensive and detailed reports about team performance, objectives and deadlines using the WMS (Red Prairie)
Who are we looking for?
·Experience in a team leader role (or higher)
·Experience working in a warehouse or operations environment
·Working knowledge of a WMS system is essential
Competencies:
·Knowledge of Microsoft Excel and the Red Prairie system with experience in using Excel for reporting
·High levels of accuracy and attention to detail
·Forward planning skills and the ability to proactively manage time
·Confident and able to direct others in a positive and motivating way
·Communicate in an engaging and effective way
·Ability to be flexible with work duties and hours to meet the needs of the site and business, including weekend and shift work
Why work for us?
We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.
What’s in it for you?
If working alongside some for the most creative people isn’t enough, we offer you:
Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture.
What’s next?
Is this the job for you? If so, we would love to hear from you…
Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team…
#ComeJoinTheRide
Location: Portsmouth
Position type: Full time, 12 month Fixed Term Contract
WiggleCRC are looking to recruit an experienced Programme Manager to join the team on a 12 month Fixed Term Contract.
What will you be doing?
You will be responsible for managing a programme to deliver strategic, business critical change working with multiple 3rd party vendors and key business stakeholders.
The programme will aim to deliver remediation and cloud migration of the current ERP system (Oracle Retail).
Responsibilities:
Lead the development of a programme roadmap from definition through to development and implementation;
Working with multiple 3rd parties to produce an overall programme plan detailing out phases, tasks, milestones and resources;
Responsible for direction of resources and teams internally to deliver as per the overall programme plan;
Ensure internal teams are working consistently within agreed methodology, giving direction to project managers / scrum masters as required;
To drive the programme providing strategic direction and escalation management;
Responsible for ensuring programme follows agreed governance as agreed at programme initiation, setting up regular checkpoints with all parties concerned;
Build and maintain a range of senior stakeholder relationships and influence stakeholders to support change agenda and the target operation model;
Communication of complex problems / solutions in an articulate manner, using data to support and influence stakeholders;
Capture and manage RAID, highlighting any significant risks, issues or dependencies to PMO and senior stakeholders;
Capture and tightly manage programme budget, both external and internal resource spend;
Create and update resource plans, highlighting conflicts to PMO and Steering Group in advance of conflicts;
Ensure programme documentation stored centrally and is current and available to programme stakeholders as required;
Manage change requests to ensure delivery timelines are not blindly impacted and business value is assessed.
Work with programme resource and business teams to ensure appropriate communication, training and business readiness tasks take place to allow a smooth transition to the new tools.
Experience:
Experience of managing medium to large change delivery programmes (both IT and business) in a fast-paced environment involving cultural, system, process and people impact;
Experience of managing multiple 3rd parties, (both vendors and development partners) within a programme;
Experience of managing a ERP programme in particular Oracle Retail would be an advantage;
Previous retail industry experience is an advantage;
Experience of working within a distributed project team;
A good understanding of commercial priorities and the trading environment would be an advantage
Job Title: Treasury Assistant
Location: Portsmouth
Position type: Full time, 6 months Fixed Term Contract
WiggleCRC are looking to recruit a Treasury Assistant to join until July 2021.
What will you be doing?
You will support the Treasury Team in Reconciliation of Payment Gateways and other treasury functions. You will maintain bank accounts to ensure sufficient cash in relevant currency available to meet the needs of the company.
Responsibilities:
Experience:
Why work for us?
We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.
What’s in it for you?
If working alongside some for the most creative people isn’t enough, we offer you:
Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture.
What’s next?
Is this the job for you? If so, we would love to hear from you… Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team…
#ComeJoinTheRide
Do you understand the importance of outstanding customer service?
As a customer service bike product expert you will be representing Wiggle, assisting and advising customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to with the highest degree of courtesy and professionalism to provide detailed product information and recommendations and resolve issues.
What will I be doing?
Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.
What hours will I work?
2 Week rotating shift pattern
Week 1 and 2: 06:00 – 14:00
Week 3 and 4: 14:00 – 22:00 1 in 3 weekends, shifts between 10:00 – 18:00
Duties and responsibilities
Knowledge, Skills and Experience:
Why work for us:
We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.
What’s in it for you?
If working alongside some for the most creative people isn’t enough, we offer you:
Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events and a smart casual dress code.
#comejointheride!