Our History

Wiggle started out as Butlers Cycles, a small independent bike shop established in Portsmouth, UK in 1920. In 1999, Butlers Cycles went online with the launch of wiggle.co.uk.

By focusing on providing unmatched value and great customer service, Wiggle rapidly took off in the UK and soon began expanding around the globe. We have now grown to become a global leader in the online retail of equipment for cycling, running and swimming, selling to over 70 countries in 10 languages and 14 currencies.

We occupy over 85,000 sq. ft. of warehouse space and stock over 2 million items!

 Come Join the Wiggle Team

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

We would absolutely love to hear from you and learn what makes you want to work for Wiggle! Please send your CV and Cover Letter to Jobs@wiggle.com

We would really like to be able to respond individually to each and every one of your emails, unfortunately due to the volume of applications we receive here at Wiggle, this just isn’t possible. So if you have not heard from us within 30 days of submitting your CV, please consider your application unsuccessful on this occasion.

Thank you for your interest in working for us and please take a look below at our current vacancies…

 Wiggle Work and Play – The Benefits 

At Wiggle we understand the importance of maintaining a healthy work/life balance. We work hard, but our working environment is relaxed and we encourage staff to participate in sport. We frequently train together in club activities such as our running and cycling clubs which operate during lunch or after work. We also participate in events together such as sportive rides and running races.

Our benefits include

• 25 days holiday
• Pension & Life insurance
• Healthcare scheme
• Casual dress in our Google style offices
• Staff discount
• Monthly ride outs - At the end of each month to reward your hard work we encourage the business to take 1-2 hours out of their working day to go on a group ride, run, swim, walk or participate on one of our notorious scavenger hunts!

Job Applicant Privacy Policy

WiggleCRC is committed to protecting the privacy and security of your personal information when applying to work with us.

The policy makes you aware of how and why your personal data will be used, namely for the purposes of the recruitment exercise, and how long it will usually be retained for. It provides you with certain information that must be provided under the General Data Protection Regulation (GDPR).

Click here to see the full policy.

Location: Portsmouth

Salary: Competitive

Title: Technical Customer Service Advisor – Bike Product Expert

Position type: Permanent Full Time

Do you understand the importance of outstanding customer service?

As a customer service product expert you will be representing Wiggle, assisting and advising customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to provide detailed product information and recommendations and resolve issues.

What will I be doing?

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

What hours will I work?

2 Week rotating shift pattern

Week 1:  06:00 – 14:00

Week 2:  14:00 – 22:00

1 in 4 weekends shifts between 10:00 – 18:00

Duties and responsibilities

• Ensure customer queries are answered promptly and completely via both Chat and Email
• Offer technical support on the whole Wiggle product range, with the objective of ensuring customer satisfaction.
• Calling customers when they request a call back service to provide detailed product information and recommendations and resolve issues.
• Ensure that all communications with customers are conducted in a professional and courteous manner
• Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
• Monitoring, responding and resolving customer queries on Social media
• Monitoring and responding to customers product reviews and questions across various platforms
• Any other Customer service related task

Knowledge, Skills and Experience:

• Show a sound knowledge of bikes/parts with an eagerness to further advance this knowledge in respect to Tri-sports equipment and products.
• Strong communication skills both written and verbal
• Strong attention to detail and aiming for excellence in delivery
• Experience of working in a fast-paced office environment as part of a professional team
• Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
• Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude
• Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
• Ability to be flexible with work duties and hours as required by the team and business
• Ability to attend other sites for which travel may be required

Job Title: Bike Technician

Location: Wolverhampton

Position: Full Time, Permanent 

WiggleCRC is a fast-paced company filled with talented, passionate people. We ship thousands of bikes, components, clothing and accessories to over 115 countries on a daily basis and pride ourselves on the quality of products we sell, speed of delivery and first-class customer service. We offer many opportunities across a wide variety of departments in which we will engage your skills to their full potential.

What will you be doing?

The successful candidate will work on the assembly of bikes in line with PDI process

Main Duties and Responsibilities

• Set up and configuration of high quality bikes before dispatch.
• Monitoring and assessing quality of completed bikes using quality checklists
• Ensure compliance with all Health and Safety regulations
• Completion of regular housekeeping duties

Who are we looking for?

• The ability to demonstrate proficiency in bike assembly
• Proven working experience and the ability to clearly demonstrate a solid understanding in the pre delivery inspection process
• 6 months experience in a workshop environment.
• Proven quality control with the ability to identify bike faults
• Positive can do attitude
• Excellent attention to detail

Desirable Criteria:

• Cytech Qualification - level 2 is essential, Level 3 is desirable 
• Actual exposure to the Warehouse Management System and Live- Apps in relation to bike order process

Job Title:  Service Desk Analyst

Location:  Portsmouth

Position type: Full time, 6 months - Fixed Term Contract  

WiggleCRC are looking to recruit an experienced Service Desk Analyst to join the team in our Portsmouth office for a 6 months fixed term contract.

What will you be doing?

You will co-ordinate the effort and manage the SLA’s for incidents, problems and requests from first point of contact to completion.  You will be accountable for accurate and timely updates from resolver teams, linking incidents to problems, identifying problem through trend analysis. 

Responsibilities

• Face to face and remote IT and application support to the Wiggle business
• Liaise with 3^rd party suppliers in line with all agreed support contracts
• Provide cover for the IT Zone between the hours of 8am-6pm as when required
• Performing service requests raised to the team including accounts set up, software installations.
• Pro-actively identify problems and trends and propose solutions and recommendations to optimise systems performance and stability.
• To assist in transition process from either an internal or external IT development team into IT support.
• Create and maintain IT support documentation where missing or incorrect.
• Assist in identifying and implementing Service Improvements Supporting users at offices in various geographical locations. Travel may occasionally be required

Who are we looking for?

• Minimum of 1 years’ experience as 1^st line support
• Knowledge and understanding of ITIL framework.
• Windows 7 and 10 administration experience.
• Exposure to application packaging
• Active Directory Management
• Office 365
• Remote access tools

Job Title: Spanish speaking - Online Marketing Manager

Location:  Portsmouth

Position type: Full Time, Permanent

WiggleCRC are looking to recruit a Spanish Speaking Online Marketing Manager to cover our Spanish & Italian region.

What will you be doing?

You will be responsible for the growth of Wiggle and Chain Reaction Cycles websites across Spain & Italy through the growth of sessions, revenue and market share across Paid Search, Shopping, Organic Search, Affiliates, Social and Remarketing.   

This role requires a close working relationship with other Online Marketing teams as well as other internal departments (including Country Managers and Translators).

Responsibilities:

• Create, own and deliver an online marketing plan for Spain & Italy
• Maximise sales and profitability
• Grow market share in the tri sports market across Spain & Italy
• Execute and develop paid search, affiliate and display campaigns for WiggleCRC
• Work with Country Managers and Translation team to ensure traffic generating opportunities are maximised
• Identify new third party partners to increase external visibility of Wiggle content
• Maximise sales of our house brand products
• Regular analysis of campaign performance
• Close working relationship with WiggleCRC Digital Strategy team to ensure latest technologies and best practices are adopted
• Identify opportunities to achieve revenue growth targets
• Own content plan to help grow organic traffic
• Other work as required by the team

Who are we looking for?

• Spanish language skills required
• Excellent communicator in English required
• Written / spoken language skills for another language an advantage
• 1-2+ year paid search experience
• Experience in using Online Marketing platforms (such as Google Analytics, Google Adwords)
• Understanding of how search engines work
• Some experience of bid management tools a plus
• Retail or e-commerce experience desirable 
• An interest and knowledge in tri-sports are also desirable
• Be able to work effectively with minimal direction
• Ability to multi task across a number of channels and projects

Job Title: German Translator 

Location: Portsmouth

Position type: Permanent

WiggleCRC have an exciting opportunity for German Translator to join the family!

This is a full time permanent position working from home (must be resident in the UK) or in our Portsmouth or Belfast office.

What will I be doing?

You will be working as part of the translation team and provide support for the customer service team when/if necessary. As a WiggleCRC translator, you will be responsible for translating everything for your local TLD: website interface, marketing and digital content, technical products, help pages.

Duties and responsibilities:

• Translate website contents, product descriptions and marketing and digital contents
• Understand and learn WiggleCRC products
• Make sure the Translation Memory (TM) is organised and up-to-date
• Make sure the glossary/termbase is organised and up-to-date
• Assist the customer service team with incoming email and phone queries from customers
• Any translation and communication in any other foreign language as required by WiggleCRC

Knowledge, Skills and Experience:

• Native standard of Greman as well as English
• Degree in translation or equivalent experience
• Deep understanding and excellent command of CAT tool
• Post-editing skill will be an advantage
• Creative writing skill will be an advantage

WiggleCRC are looking to recruit a Sportswear Designer to join our own brand team.

What will you be doing?

You will work with the Design team and Product Developers to design and manufacture ranges of sportwear apparel and accessory products in line with brand and range strategy and profit requirements of Wiggle. You will take an assigned brief and work with all members of the House Brand team from Design Manager to Product Developers and Merchandisers to ensure products are identified, designed, developed and manufactured to Wiggle’s required standard. Ensuring the products are correctly set up on the website, that the Marketing team can create relevant and impactful campaigns.

Responsibilities:

• To design and manufacture innovative and great quality products for our target customer, ensuring maximised profit margins, in line with agreed strategy for each range.
• To ensure all products are designed within agreed brand guidelines. Present designs in all key sign off meetings and then work with product development team to present samples at all subsequent key sample approval points.
• Manage individual projects, producing comprehensive CAD packs for factories with supporting documentation & workbooks, ensuring all products are handed over in good time to the Product Development team to ensure ranges are launched on time.
• Work with factories and partners to develop products in aspects including fit, fabric, trims, ensuring the product works within the agreed pricing, MOQ’s and lead times.
• Maintain full design records to protect Wiggle copyright and to ensure no conflicts with other designers and competitors. To maintain knowledge in developing markets, technologies and design to ensure Wiggle House Brands remain at the front of product developments.

Who are we looking for?

• Educated to degree standard in a relevant field
• Minimum 3 years’ design experience working within sportswear brands.
• Adobe Illustrator and Microsoft Office skills
• Knowledge of working with Product Life Cycle software (Desirable)

Why work for us?

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you:

Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture.

What’s next?

Is this the job for you? If so, we would love to hear from you… Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team…

#ComeJoinTheRide

Job Title:  Senior Technical Engineer

Location:  Portsmouth

Position type: Full time, Permanent

WiggleCRC are looking to recruit an experienced Senior Technical Engineer to join the team.

What will you be doing?

You will be required to work very closely with individuals within the Cloud & Infrastructure Team. Splitting your time based on priorities with Technical Engineer, Network Solutions Engineer and Cloud & Infrastructure Engineer. You will have a very diverse understanding of Technologies and able to research on the job when there are gaps.

Responsibilities:

• Work well on own and with others, with sense of ownership.
• Able to effectively create and collaborate with others on designing and developing a wide range of systems.
• Creation and maintenance of technical documentation.
• Fulfil a Senior role in the team, facilitating knowledge-transfer to team-members when experience dictates. Also assisting in Standups and regular meetings to give progress updates.
• Containerisation technologies such as Docker and Kubernetes
• Configuration automation using any of the following, but not limited to: - PowerShell, PowerShell Desired State Configuration (DSC), SCCM
• Deployment automation – Azure, GCP, VMware, Scripting, SCCM, CI Pipeline Tools
• Infrastructure as a Code processes & Tooling – Packer, Terraform, Puppet & Ansible.
• Understanding of Security with regards to Cloud computing
• Backup Network Solution Engineer in supporting the Network Infrastructure in WiggleCRC. Including the following: -
  • Understanding of Layer 3 Routing protocols, routing protocols and IPSec/SSL VPN
  • Understanding of Network Loadbalancing and Loadsharing
  • Design basis of Layer 3 gateway placement and L2 vlan distribution.
  • Basic Layer 2/Layer 3 troubleshooting commands and how to use them.
• Azure or Google Cloud Certified

Experience:

• Experience of CI/CD.
• 5+ years of server infrastructure administration.
• 5+ years of experience working with Cloud providers.
• 3+ years of experience with TCP/IP networking fundamentals and extensive experience in the application of IP protocols such as: DNS, DHCP, NTP, SMTP, and SNMP.
• 4+ years of development experience with scripting languages e.g. CMD, Bash, VBScript, PowerShell, .NET, or JS/Node.
• Any experience in supporting and maintaining an e-commerce platform.
• Experience in understanding or working with MACH approaches for e-commerce software will be highly desirable.

Job Title:  Data Steward

Location:  Portsmouth

Position type: Full time, Permanent

WiggleCRC are looking to recruit an experienced Data professional to join the team.

What will you be doing?

You will support the development and maintenance of our data systems, data quality and data processes. Covering both changes to the data content and managing the rules for how data content can be created, the impact of an effective data governance approach generates value throughout all levels of the enterprise.

Responsibilities:

• Enrich, own & maintain the Enterprise Data Management documentation

• Create, implement and maintain Data Standards in partnership with the business

• Investigate and action data queries and functional data requirements

• Collaborate via the Stewardship social media sites (Yammer & JIRA) to triage data changes

• Build and maintain reporting suites and dashboards to aid business awareness and progression

• Identify and capitalise on opportunities to raise data literacy, confidence and awareness across all areas of WiggleCRC

• Provide guidance to the Group on data governance and data maintenance best practices

• Proactively initiate proposals for new initiatives

• Build and maintain authentic relationships throughout the organisation

• Manage data projects and data streams of projects when required

• Effectively manage change to interdependent attributes across the organisation

• Play a vital role within the stewardship council as part of the Data Governance model

• Become the first port of call for change, challenge or potential impact to data

• Collaborate within the Data Forum to ensure that all data issues/conflicts are

resolved and, where possible, ensure measures are put in place preventing repeat instances.

• Identify data opportunities within changing business environments which can add

value

Experience:

• Experience in data quality and process improvement

• Strong analytical and problem-solving skills, and the ability to think logically

• Advanced knowledge of Microsoft Excel & Office

• Experience in extracting and analysing large volumes of data, with the ability to understand the interrelationship of data across systems and platforms.

• How to undertake triage, root cause analysis and resolution

• Proven history of building and managing strong cross departmental working Relationships

Desirable Experience:

• Experience of using data visualisation tools such as PowerBI

• Experience of the Oracle Retail packages (including but not limited to RMS, EDQ, SQL developer)

• Experience in a fast-paced retail/e-commerce environment, ideally in a sports

Are you a practical, hands on person, with a passion for cycling?  

At WiggleCRC we are looking for dedicated and enthusiastic individuals, that are as passionate about bikes as we are.  You may be an experienced bike mechanic, or it may have been a hobby of yours to build and maintain your bike for years, either way we would like to talk to you.

As a Bicycle Technician within our Bilston distribution centre, you will work alongside an experienced team assembling and quality checking our bikes. From a top of the range mountain bike, to a child’s bike or road bike, you will play a key part in ensuring that a high-quality product reaches our customer.  

WiggleCRC is a fast-paced company filled with talented, passionate people. We ship thousands of bikes, components, clothing and accessories to over 115 countries on a daily basis and pride ourselves on the quality of products we sell, speed of delivery and first-class customer service. We offer many opportunities across a wide variety of departments in which we will engage your skills to their full potential.

What will you be doing?

The Bicycle Technician will work on the assembly of bikes in line with PDI process

Main Duties and Responsibilities

• Set up and configuration of high quality bikes before dispatch.
• Monitoring and assessing quality of completed bikes using quality checklists
• Ensure compliance with all Health and Safety regulations

Who are we looking for?

• The ability to demonstrate proficiency in bike assembly
• Proven working experience and the ability to clearly demonstrate a solid understanding in the pre delivery inspection process
• 6 months experience in a workshop environment.
• Proven quality control with the ability to identify bike faults
• Positive can-do attitude
• Excellent attention to detail

Desirable Criteria:

• Cytech Qualification - level 2 or 3 or equivalent
• Experience using a Warehouse Management System and Live- Apps in relation to bike order process

Why work for us?

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you:

Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture.

What’s next?

Is this the job for you? If so, we would love to hear from you…
Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team…

#ComeJoinTheRide

Job Title:  Solution Architect

Location:  Portsmouth

Position type: Full time, Permanent

WiggleCRC are looking to recruit an experienced Solution Architect to join the team.

What will you be doing?

You will be responsible for the design and technical architecture of changes to our systems, documenting how our systems work and maintaining appropriate architectural standards to be followed on our projects.

As we transition to a new platform, the solution architect will be required to help with understanding of integration points with existing systems, as well as owning design of our future platforms.

Responsibilities:

• Designing solutions that cross technical, product and application boundaries, ensuring that changes are designed, developed and delivered into service in compliance with standards
• Act as an SME for technical changes in order to provide estimates for new projects or product enhancements
• Create and maintain design documentation
• Lead the definition of architectural standards alongside the teams responsible for implementing them and ensure they’re understood and implemented
• Work closely with development teams to ensure understanding of the proposed solution

Experience:

• 5+ years industry in the following areas:
  • Solution architecture
  • Software development
• Any experience working in a retail or ecommerce business would be advantageous but not essential.
• Experience with Oracle RMS, ReSA, Red Prairie would be advantageous
• Experience working in agile and waterfall methodologies
• Experience with microservices and cloud technologies

Job Title:  Senior Mobile Developer

Location:  Portsmouth

Position type: Full time, Permanent

WiggleCRC are looking to recruit an experienced senior Mobile Developer to join the team.

What will you be doing?

WiggleCRC are in the process of modernising our ecommerce platform and you will play a key role in this project. You will help us to define what modern ecommerce apps should be, both in terms of technology choices, architecture choices and functionality.

You will be responsible for the design, implementation and testing of WiggleCRC’s ecommerce mobile solutions, as well as defining and maintaining the standards which our software must adhere to, both in terms of development and security.

Responsibilities:

• Build high quality native applications for WiggleCRC’s brands.
• Act as an SME for mobile app development decisions. Help to drive decisions on technology. Understand the impact those decisions will have to ensure the correct options are chosen.
• Ensuring the architecture of applications allow for flexibility and scalability. Make decisions that create reusable components.
• Drive best practices within the development team, including agile methodologies, automated testing, continuous deployment.
• Help to maintain documentation of the software being developed to ensure common understanding within and outside the team. Help with service introduction of new features to the wider business.

Experience:

• 5+ years industry experience as a software developer
• Experience with native iOS or Android development
• Experience with Objective-C, Swift, Java or Kotlin
• Experience with mobile testing frameworks

Desirable Experience

• Experience with ecommerce applications
• Experience with CI tooling
• Experience with cloud technologies

Job Title:  Manager – Build Build Team

Location:  Bilston

Position type: Full time, Permanent

At WiggleCRC we are looking for dedicated and enthusiastic individuals, that are as passionate about bikes as we are.  WiggleCRC are currently looking to recruit an experienced Manager to join and manage our exciting bike build team based at our Bilston Distribution Centre

As a Manager with within our Bilston distribution centre, you will work alongside an experienced team managing the assembling and quality checking of bikes. From a top of the range mountain bike, to a child’s bike or road bike, you will play a key part in ensuring that a high-quality product reaches our customer. 

What will you be doing?

Responsible for all bike build operations, the role is accountable for the management, resourcing and control of key operational areas including the replenishment, PDI processes, picking and packing of customer orders and despatch, managing both permanent and temporary effectively, to meet the operational needs of the site.  

Key Job Accountabilities:

• Driving shift performance and the performance of team leaders, taking action to address any areas of poor performance 
• Working with the site management team to support other areas of the operation, being flexible with resource 
• Monitoring product standards and implementing quality-control initiatives throughout the operation 
• Producing analytical reports to highlight performance trends 
• Ensuring that agency workers are consistently managed in line with WiggleCRC standards and procedures 
• Daily/ weekly reporting of budget set KPI performance vs targets 
• Completing daily analysis of actual capacity versus plan  
• Ensuring all internal and external service levels maintained including daily fulfilment 
• Ensuring shift compliance with relevant H&S policies and legislative requirements 
• Attending operational meetings to exchange information with other departments and adopt a positive ‘ways of working’ culture in sustaining a unified team approach 
• Supporting and leading all relevant business and continuous improvement initiatives 

Who are we looking for?

• Warehousing and logistics experience essential 
• Workshop or bike building experience desirable 
• Working in a fast pace environment  
• People management experience, including employee relations, performance and absence management 
• Strong systems knowledge especially in desk top systems and WMS 
• Knowledge of HS&E methods and monitoring 

• Driven by results and high standards 
• Excellent communication and organisational skills 
• Strong decision-making skills 
• Ability to thrive in a pressurized target driven environment 
• Ability to be flexible with work duties and hours to meet the needs of the site and business, including weekend and shift work

Qualifications:  

• Cytech or equivalent qualification an advantage 

Why work for us?

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you:

Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture.

What’s next?

Is this the job for you? If so, we would love to hear from you…
Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team…

#ComeJoinTheRide