Jobs bei Wiggle

Sie würden gerne das Wiggle Team unterstützen?

Sie würden gerne das Wiggle Team unterstützen?

Wir sind stets auf der Suche nach Talenten, die bei allem was sie tun mit Leib und Seele dabei sind. Wir bieten Ihnen besonders interessante Karrieremöglichkeiten in den Bereichen Sport, eCommerce und IT-Entwicklung. Unsere Mitarbeiter stehen bei uns an erster Stelle und die entspannte Atmosphäre trägt zu einer Förderung von persönlicher Entwicklung und Innovation bei.

Wir lieben Sport. Wir sind ein international ausgerichtetes und schnell wachsendes Unternehmen. Unser Ziel ist es, der weltweit größte Onlinehändler für Sportartikel zu werden. Klingt interessant? Dann bewerben Sie sich doch einfach bei uns.

Unsere Geschichte

Unsere Geschichte

Die Wurzeln von Wiggle können bis zu einem kleinen privaten Fahrradladen namens Butlers Cycles, der 1920 in Portsmouth gegründet wurde, zurückverfolgt werden. Im Jahre 1999 betraten Butlers Cycles mit der Seite wiggle.co.uk den Onlinemarkt.

Sie konzentrierten sich überwiegend darauf, beste Preise und einen erstklassigen Kundendienst anzubieten und konnten so in nur kurzer Zeit ein rasantes Wachstum im Vereinigten Königreich verzeichnen. Kurz darauf begannen sie, weltweit zu expandieren. Mittlerweile sind wir zu einem der weltweit führenden Onlinehändler herangewachsen und bieten Radsport-, Lauf- und Schwimmartikel in 10 verschiedenen Sprachen und 14 Währungen an und versenden diese in über 70 Länder.

Unser Lager besitzt eine Gesamtfläche von mehr als 7900 m² mit mehr als 2 Millionen vorrätigen Artikeln!

Arbeit & Sport bei Wiggle

Arbeit und Sport bei Wiggle

Bei Wiggle sind wir uns über die Wichtigkeit eines gesunden Ausgleichs von Arbeit und Privatleben bewusst. Wir arbeiten hart, aber in einem entspannten Arbeitsumfeld, wodurch unsere Mitarbeiter stets dazu ermutigt werden, Sport zu treiben.

Wir trainieren oft in der Mittagspause oder nach der Arbeit in unseren Lauf- oder Radgruppen zusammen. Außerdem nehmen wir regelmäßig an Events, wie Jedermannrennen oder Wettläufen teil.

Wenn bei Ihnen die Arbeit im Mittelpunkt steht, Sie aber auch einen gesunden Lebensstil führen, sind Sie bei Wiggle genau richtig.

Bewerbungen

Bewerbungen

Wir würden uns freuen, von Ihnen zu hören und zu erfahren, warum Sie gerne bei Wiggle arbeiten würden.

Bitte haben Sie Verständnis, dass wir aufgrund der Vielzahl an Bewerbungen leider nicht jede E-Mail persönlich beantworten können. Wenn Sie innerhalb von 14 Tagen nach Abgabe Ihrer Bewerbung noch keine Antwort von uns erhalten haben, sollten Sie davon ausgehen, dass Ihre Bewerbung nicht erfolgreich war.

Wir bedanken uns für Ihr Interesse an einer Mitarbeit in unserem Unternehmen.

Technical Customer Services Advisor

Technical Customer Services Advisor

Are you a pro-active individual with a drive for customer services? Are you passionate about sports and want to help other enthusiasts to get the most out of it? Then we have a great job opportunity for you!

The purpose of this role is to ensure that customer queries are answered promptly and completely via email or another communication channel requested by the customer, to offer alternative solutions where appropriate in order to achieve customer satisfaction, assist other teams when required by the business, and many more!

A successful candidate will have strong attention to detail and aiming for the excellence in delivery, as well as demonstrate experience of working in a fast paced office environment as part of a professional team. Training will be provided to give you the skills, confidence and knowledge to exceed in your job. The working week will comprise of 5 shifts per week, working every other weekend.

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the Good Stuff!

Portsmouth: Replenisher

Replenisher

Are you an enthusiastic problem solver with an excellent attention to detail?  Do you want to gain experience working in the commercial environment? Then this is a fantastic opportunity for you!

In this role, you will work closely with our Buying & Merchandising team in order to deliver sales and stock targets by maximising product availability and optimising inventory levels.  

To succeed in this role, you will be enthusiastic, work well under pressure, and have the ability to manage and co-ordinate changing priorities.

This is a fixed term role until December 2017.

What you will be doing:

  • Provide input into weekly trading reviews (including availability, intake, stock and supplier performance)
  • Create, review & approve purchase order proposals
  • Maintain accurate parameters as part of the replenishment system
  • Schedule new range / season deliveries to support trading objectives
  • The accurate management of purchase orders
  • Work closely with B&M and EU sourcing teams to ensure that stock & availability levels are optimised
  • Help to calculate Supplier forward orders and EU planning orders
  • Review & action Business reports
  • Monitor & manage Supplier Performance

Knowledge, Skills & Experience:

  • Excellent problem solving skills
  • Ability to demonstrate strong communication skills with both internal and external stakeholders
  • Analytical
  • Ability to manage and coordinate changing priorities and capable of multi-tasking
  • Confident decision maker with the ability to nail actions and get things done
  • Enthusiastic

 

Sounds like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.com we are for the #goodstuff

 

Australia: Customer Service Advisor

Customer Service Advisor

Our Mission at Wiggle is to inspire everybody, everywhere and every day to experience the joy of sport.

The aim and purpose of the Role:

Reporting to one of the Customer Service Team Leaders you will work as part of our customer services team helping, assisting and advising customers via Live Chat and Email with the highest degree of courtesy and professionalism to resolve issues.

Roles and Responsibilities:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Ensure that all communications with customers are conducted in a professional and courteous manner.
  • Offer alternative solutions where appropriate with the objective of ensuring customer satisfaction. 
  • The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the company and the overall business objectives of the company

Personal Specification:

  • Strong communication skills both written and verbal.
  • Strong attention to detail and aiming for excellence in delivery.
  • Demonstrate experience of working in a fast paced office environment as part of a professional team.
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking.
  • Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude.
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors.
  • Ability to be flexible with work duties and hours as required by the team and business.

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the Good Stuff!

Portsmouth: Pricing Manager

Pricing Manager

This role is essential to the growth of our business, at a time when we are expanding quickly and as we evolve, we need to bring in experienced talent to make sure that we maintain our position in the marketplace.  As part of the Marketing Department, you will work closely with teams across Commercial, Marketing, International and Finance to evolve our pricing strategy within Wiggle’s overall customer proposition.

Accountabilities:

  • Understand the marketplace
  • Review, record and update the business on competitor pricing and promotional activity
  • Monitor the impact of commercial tactics employed and recommend adjustments
  • Continuously improve team processes to remain competitive on price, mitigate risks, and maintain resource efficiencies
  • Support the business in the transition to a new pricing system
  • Coach and develop a strong team of analysts

Knowledge, Skills and Experience:

  • Minimum 2:1 degree
  • Highly analytical with strong data manipulation skills and advance Excel knowledge
  • Ability to break down complex problems, often involving large amounts of data
  • Commercial awareness to support prioritisation and communication at a senior level
  • Familiarity with and interest in internet shopping and tri-sports clothing and equipment

Competencies:

  • Confident decision maker with the ability to nail actions and get stuff done
  • Strong collaboration skills able to build trust and confidence across functions
  • Ability to solicit guidance and input from senior business leaders

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the Good Stuff!

Portsmouth: Chinese Translator (Part Time)

Portsmouth: Chinese Translator 12 Month FTC

We have a vacancy within the translating team for a Chinese Translator to cover a 12 month maternity leave, working 20 hours per week, due to start in January 2017. This is an excellent opportunity to join Wiggle at an exciting time of growth for the company. The Translator & Proofreader will be assisting the Translation, Marketing and Customer Service teams with all related translation and communication matters.

You will be working as part of the translation team and provide support for the customer service team. As a Wiggle translator, you will be responsible for translating everything for your local TLD: website interface, marketing and digital content, technical products, help pages.

Accountabilities:

  • Translate website contents, product descriptions and marketing and digital contents
  • Understand and learn Wiggle products
  • Make sure the Translation Memory (TM) is organised and up-to-date
  • Make sure the glossary/termbase is organised and up-to-date
  • Assist the customer service team with incoming email and phone queries from customers
  • Any translation and communication in any other foreign language as required by Wiggle

Knowledge, Skills and Experience:

  • Native standard of Chinese as well as English
  • Degree in translation or equivalent experience
  • Deep understanding and excellent command of CAT tool
  • Creative writing skill will be an advantage

Competencies:

  • Strong attention to detail with a strive for excellence in delivery
  • Demonstrate experience of working in a fast-paced environment as part of a professional team
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  • Confident decision maker with the ability to nail actions and get stuff done
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business, and able to attend other sites for which travel may be required

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Country Marketing Manager - DACH Region

Country Marketing Manager - DACH Region

Are you commercially focussed with an ability to generate and share innovative insights from analysis? Do you have experience working in a consumer focused business along with excellent influencing skills? Are you fluent in German and English with experience of working in the DACH region?  If so this could be the opportunity for you!

As Country Manager, you will be joining us during a time of growth to help shape our global proposition and trading strategy.  You will have your own P&L and budget ownership for the DACH region and will be accountable for trading management, proposition enhancement and marketing and brand development.  In return, you can expect outstanding personal development, senior management exposure, and thrive in a collaborative and internationally diverse environment!

What you will do:

  • Develop and maintain comprehensive territory trading plans on which to base weekly promotional activity
  • Manage the localisation of Wiggle and ChainReactionCycles’ global marketing campaigns within target countries
  • Monitor ongoing business performance (daily, weekly, monthly) and develop tactical responses utilising all available tools to optimise performance against KPIs
  • Maintain accurate view of expenditure against budget for each channel and territory
  • Review, record and update the business on competitor pricing and promotional activity
  • Provide input on local market developments, range expansion and forecasting sales volume
  • Work with Group functions (Buying and Merchandising, Marketing, Pricing, Operations, etc.) to tailor WiggleCRC’s proposition to local markets
  • Monitor customer feedback to identify and implement needed improvements to the onsite customer journey
  • Conduct market research to evaluate the group’s proposition vs. its peers and develop or refine plans to improve the customer experience and increase loyalty
  • Oversee Wiggle and ChainReactionCycles’ country websites to ensure they meet the highest standards of content and user experience
  • Build business cases to quantify and articulate the benefits of propositional improvements
  • Work with the Online Marketing Team to build effective campaigns across PPC, PLA, Social, Email, and Affiliates in agreed territories
  • Develop Wiggle, ChainReactionCycles, and own brand awareness with the help of third party partnerships for PR, Sponsorship, Events and ATL Marketing

Knowledge, Skills and Experience:

  • Experience working in consumer focused business or for long periods with a consumer focused business is essential (need not be retail)
  • Excellent influencing skills
  • Ability to generate and share innovative insights from analysis, and translate these into simple, clear actionable plans
  • Commercial awareness to support prioritisation and communication at a senior level
  • Proven track record of high achievement in academics and professional endeavours essential
  • Experience in online retail preferred
  • Experience in and passion for tri-sports preferred
  • Ability to speak fluent German and English essential
  • German native, or at least three years working in the DACH region

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

 

Portsmouth: Online Marketing Manager (UK Region)

Online Marketing Manager (UK Region)

We have an exciting opportunity to join our growing organisation as an Online Marketing Manager, with focus on the UK market! 

As Online Marketing Manager, you will be responsible for growing WiggleCRC’s UK traffic, revenue and market share through key offsite online marketing channels; PPC, Shopping, Affiliates, Remarketing and Paid Social.  You will ensure that Wiggle’s online marketing plan and tools adapts to the UK market, working with our wider team to ensure we get the most out of traffic generating opportunities.  

What you'll be doing:

  • Create, own and deliver an online marketing plan
  • Maximise sales and profitability
  • Grow market share in the tri sports market
  • Execute paid search, affiliate and display campaigns for WiggleCRC
  • Work with Country Managers to ensure traffic generating opportunities are maximised
  • Develop and optimise affiliate program
  • Identify new third party partners to increase external visibility of Wiggle content
  • Leverage placement buying efficiencies across the group
  • Regular analysis of campaign performance
  • Close working relationship with WiggleCRC subject experts to ensure latest technologies and best practices are adopted
  • Identify opportunities to achieve revenue growth targets
  • Influence content plan to help grow organic traffic
  • Other work as required by the team

Knowledge, Skills & Experience:

  • Paid search experience
  • Experience in using Online Marketing platforms (such Google Analytics, Google Adwords)
  • Understanding of how search engines work and interact with websites
  • Experience of bid management tools is an advantage
  • Retail or e-commerce experience is an advantage 
  • Ability work effectively with minimal direction
  • Ability to multi task across a number of channels and projects
  • Strong analytical skills
  • Ability to interpret performance data and make recommendations / optimise accordingly
  • Demonstrate creativity in creating and delivering online marketing plans
  • Ability to make decisions in line with commercial goals of business
  • Attention to detail in recognising campaign and data accuracy
  • Ability to identify and communicate opportunities to shape the future of the business
  • Knowledge of the UK sports market is a plus but not essential
  • A love of sports!

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Reporting Analyst

Reporting Analyst

We have an exciting opportunity for an experienced Reporting Analyst to join our growing Wiggle team!  We have embarked on a significant systems investment over the past year, upgrading to the latest Oracle technology throughout our back and middle office processes, and need a talented Analyst to drive this forward.

As Reporting Analyst, you will work alongside the BI Manager to support the development and adoption of Oracle BI technologies as the single version of the truth throughout Wiggle.  You will have experience of developing reporting and analysis solutions with a BI tool, preferably Oracle. 

What you will do as our Reporting Analyst:

  • Support the BI Manager in making new data available for the business to analyse.
  • Support the business super-users in the development of approved reports and visualisations.
  • Support the BI Manager in the setup of a formal BI governance process, ensuring consistency across reporting.
  • Work with and challenge the business on the purpose of reporting requests, ensuring publish reports deliver clear actionable insight.
  • Assist the data governance team with reporting and presentation of data quality statistics.
  • Help to maintain and develop the business wide KPI hierarchy.
  • Support with the design of key trading reports, like the weekly trading pack and daily sales.
  • Manage and maintain BI publisher reports used for operational reporting in B&M and Finance functions.
  • Support in OBIA (finance BI tool) report writing and publishing.
  • Support the BI manager in the development of a BI competency centre within Wiggle.
  • Act as a reporting subject matter expert for new systems implementations (Oracle HCM and Oracle RightNow).

What you will need:

  • Strong analytical skills
  • Report writing skills
  • Commercially numerate
  • IT skills in key Microsoft packages

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

 

Portsmouth: Services Marketing Manager

Services Marketing Manager

We have an exciting opportunity for a commercially savvy person to join our Marketing Department!  Your focus will be to develop and manage our ambitious marketing plans for our customer facing services on a global scale.  You will see multi-channel campaigns from new business plans through to implementation to drive sales and increase retention across Wiggle and Chain Reaction Cycles propositions.

What you will be doing:

  • Marketing strategy and plan development
  • Implementation & activation of the marketing plans utilizing mainly owned and earnt channels with limited budget for paid channels
  • Creation of relevant content with a focus on copy-writing for web, blogs, guides, social media advertising & emails
  • Monitoring, reporting and evaluation of activities 
  • Agency & external resource management
  • Budget management

Knowledge, Skills and Experience:

  • Significant experience in marketing role, preferably for ecommerce focussed businesses
  • Ability to translate business objectives into practical marketing plans
  • Demonstrable experience of utilising digital marketing to achieve business growth 
  • Demonstrable experience creating engaging and impactful content for use in digital marketing, especially social media and email
  • Experience working on brands & businesses with limited budget, able to demonstrate creative solutions to maximise marketing potential of assets
  • Ability to leverage customer data and insights to drive brand and campaign decisions
  • Experience of developing new business opportunities and end to end initiative management is an advantage
  • Knowledge of and experience in Insurance is an advantage

 Key Competencies:

  • Customer centric with an empathetic consumer mindset
  • Strong attention to detail
  • Ability to manage and coordinate changing priorities
  • Ability to lead individuals and teams and ‘take others with you’
  • Capable of building and maintaining strong stakeholder relationships.
  • Ability to take a lead role and own project delivery
  • Ability to demonstrate a strong commercial acumen
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Comfortable working in a fast-paced environment with a degree of ambiguity.
  • Willingness and ability to travel required

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Brand Partnership Manager

Brand Partnership Manager

We are hiring an experienced PR and Marketing professional to join our team as Brand Partnership Manager!

In this key role, you will develop and manage marketing partnerships designed to strengthen our Wiggle and Chain Reaction Cycle brands and deliver business growth.  You will focus on growing brand salience, awareness and customer sentiment designed to recruit new customers and retain existing customers.

What you will be doing:

  • Day to day management of the key partnership relationships, including Wiggle High 5 women's pro-cycling team and An Post Chain Reaction Cycles men's pro-cycling team
  • Marketing plan development
  • Implementation & activation of the marketing plans 
  • Creation of relevant content
  • Agency & external resource management
  • Budget management
  • Monitoring, reporting & evaluation of activities

 Knowledge, Skills and Experience:

  • Significant experience in sponsorship marketing utilising PR, social media, digital & experiential marketing channels
  • Experience managing athletes/celebrities in sponsorship agreements
  • Digital marketing savvy with demonstrable success in the consumer environment
  • Knowledge and experience of utilising PR to drive awareness of sponsorship assets
  • Demonstrable experience creating engaging and impactful content for use in digital marketing
  • Experience working on brands with limited budget, able to demonstrate creative solutions to maximise marketing potential of assets
  • Ability to leverage customer data and insights to drive brand and campaign decisions
  • Experience in managing agency relationships to optimise budgets and campaign delivery
  • Ability to negotiate commercial arrangements
  • Knowledge of and experience in brand tracking and campaign evaluation with a focus on ROI (desirable)

 Key Competencies:

  • Customer centric with an empathetic consumer mindset
  • Strong attention to detail
  • Ability to manage and coordinate changing priorities
  • Ability to lead individuals and teams and ‘take others with you’
  • Ability to build and maintain strong stakeholder relationships
  • Ability to take a lead role and own project delivery
  • Strong commercial acumen
  • Strong communication skills and ability to liaise with all members of the business including Senior Managers and Directors
  • Comfortable working in a fast paced environment with a degree of ambiguity
  • Willingness and ability to travel required

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

 

Portsmouth: Marketing Assistant

Marketing Assistant

We are hiring a Marketing Assistant, based at our Head Office in Portsmouth! This is an exciting opportunity for an individual who is looking to build a career in Marketing, in a fast-paced environment!

As Marketing Assistant, your focus will be to assist the Brand Marketing team to deliver our ambitious marketing activity plans.  You will work closely with our Brand Marketing Manager and will provide administration associated with planning and implementing campaigns. 

 Roles & Responsibilities:

  • Co-ordination of logistics & arrangements for product shoots
  • Admin support to provide samples to PR agency & other external agencies
  • Preparation of marketing reports
  • Co-ordination of marketing communication across the company
  • Co-ordination of team meetings
  • Ownership of Purchasing Ordering for Brand Marketing

 Knowledge, Skills and Experience:

  • Experience working in a business environment
  • Personable, professional self-starter with collaborative team working approach
  • Self-motivated to meet customer & stakeholder needs
  • Strong attention to detail with a strive for excellence in delivery
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  • Comfortable working in a fast-paced environment with a degree of ambiguity
  • Enthusiasm for developing a career in Marketing
  • A love of sport!

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Australia: Chinese/English Customer Services Advisor

Chinese/English Customer Services Advisor

Are you a pro-active individual with a drive for customer services? Are you passionate about sports and want to help other enthusiasts to get the most out of it? Are you fluent in Chinese and English? Then we have a great opportunity for you!

The purpose of this role is to ensure that customer queries are answered promptly and completely. Responsibilities will include answering ad hoc questions from customers, assisting and advising our Chinese and English customers via Live Chat and emails with the highest degree of courtesy and professionalism, offer alternative solutions, and many more!

Please note this role is based in our Sydney office and will comprise of 40 hours per week which may involve working evenings and weekends.

 Roles & Responsibilities:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers reviews across various platforms
  • Calling customers when they request a call back  service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

 Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in Chinese and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

 Key Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Japanese/English Customer Services Advisor

Japanese/English Customer Services Advisor

Are you a pro-active individual with a drive for customer services? Are you passionate about sports and want to help other enthusiasts to get the most out of it? Are you fluent in Japanese and English? Then we have a great opportunity for you!

The purpose of this role is to ensure that customer queries are answered promptly and completely. Responsibilities will include answering ad hoc questions from customers, assisting and advising our Japanese and English customers via Live Chat and emails with the highest degree of courtesy and professionalism, offer alternative solutions, and many more!

 Roles & Responsibilities:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers reviews across various platforms
  • Calling customers when they request a call back  service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

 Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in Japanese and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

 Key Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Asia Online Marketing Manager (Region Lead) - Maternity Cover

Asia Online Marketing Manager (Region Lead) - Maternity Cover

At Wiggle, we’re here for the #goodstuff, over the past few years that #goodstuff has been growing at a phenomenal rate, as a result we are growing our Online Marketing function to develop our global markets!

As Asia Online Marketing Manager (Region Lead), you will be responsible for working across our websites to create, develop and own the overall online marketing strategy across each market in the Asia region.  You will set strategies and lead innovation to maximise profitability and drive new customer acquisition through the growth of sessions, revenue and market share.  You will also manage and develop a small team, and develop and maintain close working relationships with other Regional Online Marketing Managers and other internal departments.

Roles and Responsibilities:

  • Own the strategy across all channels for markets in Asia
  • Responsible for the budget and KPI targets across Paid Search, Remarketing, Affiliates, Display and other channels as appropriate
  • Manage and lead a team of three direct reports to improve knowledge, skills & performance
  • Maximise sales and profitability across Asian markets
  • Identify opportunities across all digital channels to achieve revenue growth targets and drive new customer acquisition
  • Grow market share in relevant tri sports markets
  • Overall responsibility for Asia regional campaigns
  • Create business cases for new opportunities and engage key stakeholders
  • Work closely with Country Managers and Translators to ensure maximisation of traffic generating opportunities
  • Close working relationship with WiggleCRC subject matter experts to ensure latest technologies and best practices are adopted
  • Create and refine bidding strategy in accordance with Group Paid Media Manager
  • Regular analysis of campaign performance against targets and report back to the team / wider business
  • Other work as required by the team

 What you will need:

  • Online marketing experience required, working in a multi site enterprise role an advantage
  • Experience of managing online marketing teams (across non centralised teams an advantage)
  • Experience of working across multiple online channels
  • Experience of managing large budgets across different channels
  • Japanese language skills (written and spoken) required
  • Excellent communicator in English
  • Demonstrated history of improving direct reports
  • Ability to work on and deliver a number of projects
  • Retail or e-commerce experience desirable  
  • An interest and knowledge in tri-sports are also desirable
  • Be able to work effectively with minimal direction

 Competencies:

  • Co-ordinate, lead and improve a team of direct reports
  • Excellent analytical skills and commercial acumen
  • Ability to analyse campaign performance data and report back (sometimes to a non technical audience)
  • Confidence in reporting analysis and opportunities to Senior Management
  • Identify and communicate trends, challenges and opportunities to shape the future of the business
  • Ability to educate team on digital best practises
  • Demonstrate creativity in creating and delivering online marketing plans
  • Ability to make decisions in line with commercial goals of business
  • Attention to detail in recognising campaign and data accuracy

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

 

Belfast: Forecast Analyst

Forecast Analyst

Are you a pro-active analytical individual capable to work independently and balance multiple tasks? Can you support the Demand Forecast Manager in delivering Operation Planning excellence and prioritize competing demands accordingly in a fast-changing environment? Then we have a great job opportunity for you!

This role will be based in Belfast and there will be a requirement to travel to our Portsmouth office on a regular basis.

What you will do:

  • Align the Trading Plan with the Operational Forecast by gathering insight from the business and managing the data feeds into the Operational Forecasting System
  • Ensure the Operational Forecast contains all the business planning inputs such as new product information and promotions
  • Support the Merchandising Teams in conducting demand management activities on a regular basis through exception alerts
  • Produce high quality Forecast Accuracy analysis and relevant financial analysis
  • Conduct analysis on new product performance and supporting the Merchandising Teams in adjusting forecasts accordingly to support efficient replenishment
  • Update planned promotions in the Operational Forecasting system through co-ordination with the Merchandising Teams
  • Conduct analysis on past performance of promotions to model future ones
  • Collaborate with the Replenishment Teams to conduct root cause analysis on Availability, Overstocks and Understocks driven by Forecast Variability and Performance
  • Carry out ad-hoc analytics exercises for business planning

Knowledge, Skills and Experience:

  • Understands and can explain following terms: lead time, safety stock  and OTIF (Required)
  • MS Excel – Intermediate
  • MS Outlook – Intermediate
  • MS Word – Basic
  • Working knowledge of mainstream ERP System  (Required)
  • Working knowledge of basic forecasting principles and methodologies. Understands and can explain level, trend and seasonality. (Desired)
  • Working knowledge of the Operations and Logistics functions e.g. cycle counting, flow / replenishment (Desired)
  • Understands and can explain the principles of root cause analysis. (Desired)
  • Working knowledge of mainstream SCM System  (Desired)
  • Analytical Individual
  • Independently solves problems and develops new ways of working.
  • Able to work independently, balance multiple tasks and prioritize competing demands accordingly in a fast-changing environment.

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Junior Developer

Junior Clothing Developer

Our Own brand team is growing at a rapid rate and we are hiring Junior Clothing Developer to help support this growth!

In this exciting role, you will work alongside our Senior Developer, Product Manager and Designers to take our products from development stages through to production.  This is a great opportunity for someone who is looking to kick start their design and development career in fast past environment!

What will I be doing?

  • Work closely with Design, Development and Buying teams to build innovative and good quality products for our target customer.
  • Liaise with all aspects of the team over pattern, design translation, specific product details, as well as maintain aesthetics and commercial viability.
  • Manage individual projects with supporting documentation, sampling & testing to a critical path for timely launch.
  • Follow Critical Paths, from Inception to Factory Gate, ensuring all parties are updated with any divergence.
  • Create and maintain initial spec for garments, grading garments, fitting proto samples, size sets, and approving PP samples.
  • Organise fit review meetings with design and sample measurements ensuring standardisation of size throughout the brand and specs maintained through the process.
  • Advise on-site content team on fit detailing and material specification for ranges.
  • Selecting, developing and approving trim
  • Support suppliers on technical aspects by ensuring that all sample garments are properly progressed and proven fit for customer's requirements.
  • Add value to products with packaging details, technical improvements, detailing, style or innovation.
  • Review faulty/returned products to reduce any design/production related faults.
  • A keen awareness of relevant sports brands

Knowledge, Skills and Experience:

  • Educated to degree standard in a relevant field
  • Adobe Illustrator and Microsoft Office skills
  • Technical garment design skills
  • Knowledge of product development, garment production and manufacturing
  • Knowledge of the fabric (and trim) market
  • A talent for creative design
  • A keen awareness of relevant sports brands
  • Commercially numerate
  • Excellent negotiation skills
  • Excellent presentation writing and delivery skills
  • Experience working with a sportswear brand or a similar role is an advantage
  • Experience/knowledge of Far East business culture is an advantage
  • Ability to speak Italian or Chinese as an additional language to English is an advantage
  • A love of sports!

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Materials Manager

Materials Manager

We have a unique opportunity for a Materials Manager to join our Own Brand team!  Our WiggleCRC brand vision is to 'develop the best own brand portfolio from an online sports retailer.'  Our own Brands portfolio covers all aspects of Cycle and Tri sports including bikes, clothing, components and accessories, growing our unique and desirable propriety brands including Vitus, Nukeproof and DHB!

In this exciting role, you will lead our fabrics and technology strategy, planning and process for all softgoods brands.  You will develop and produce a materials selection for assigned collections and play a key part in growing our brands.

What will I be doing?

  • Be the key contact and consultant for all material related questions with the own brand clothing category
  • Steer the material selection process in-line with strategic brand & design direction, and drive material consolidation to improve efficiency
  • Monitor and manage all material developments (working together with Design, development and suppliers) and be responsible for initial material price negotiations with suppliers during the development stage
  • Manage in-house and external testing, initiating wearer trials where necessary
  • Manage the lab dip approval process
  • Ensure fabric and trims are effectively and efficiently organised
  • Cooperate with the Product managers and Merchandising to improve material efficiencies
  • Drive R&D projects and ensure their successful technical implementation
  • Be the key contact for all materials related sustainability subjects working closely with our CSR manager and audit team
  • Manage and approve production shipment samples
  • Manage fabric production issues.

 Knowledge, Skills and Experience:

  • Bachelor’s degree in textile technology/ engineering or comparable degree/education
  • Experience in a fabric technical role
  • Strong understanding of manufacturing processes of yarns & fabrics, dyeing & finishing, mechanical & chemical treatments
  • Knowledge of material types: knits, wovens & non-wovens
  • Knowledge of performance fabric technologies: waterproof/breathable, moisture movement, insulations, etc
  • Experience and knowledge of performance stretch and form fit fabrics
  • A keen interest sports performance fabrics.
  • Adobe Illustrator and Microsoft Office skills
  • Excellent presentation writing and delivery skills
  • Experience working with a sportswear brand or a similar role is an advantage
  • Experience/knowledge of Far East business culture is an advantage
  • Ability to speak Italian or Chinese as an additional language to English is an advantage
  • A love of sports!

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Belfast: Design Engineer

Design Engineer

At WiggleCRC, we are growing at a phenomenal rate as a result we are recruiting for a Design Engineer to join our team, the successful candidate will be responsible for sourcing, designing, modeling, testing and producing sports related products using Solidworks. You will also be responsible for conducting research and devising design proposals for multiple projects.

Our commercial offices are located in Mallusk, Northern Ireland

Key responsibilities:

  • Creation of working 3D models for each project using Solidworks CAD software and implementing drawing control for individual projects
  • Researching new developments and innovations both inside and outside of the cycle industry
  • Working within the R&D team to design and verify technical designs for the appropriate products
  • Work in partnership with manufacturers to co-develop products and verify or modify existing open mould products
  • Resolving manufacturing issues in the early stages of product design and development
  • To liaise as necessary with all the relevant internal company departments.

The ideal person:

To be considered for this position some of the key requirements include a third level qualification in Mechanical or Product Design Engineering or equivalent, advanced experience in the use of 3D CAD for product design preferably through the use of Solidworks software. The ideal candidate must have a proven knowledge of the manufacturing process and be able to produce accurate model drawings they must have a proven ability to met strict deadlines and work across a range or projects simultaneously.

Closing date for is Friday 10th February at 12 noon

Interested candidates should email jobs@chainreactioncycles.com to request an application pack

 

Portsmouth: Clothing Developer

Clothing Developer

We have an exciting opportunity for a creative Product Developer to join our Own Brand team!  Our WiggleCRC brand vision is to 'develop the best own brand portfolio from an online sports retailer.'  Our own Brands portfolio covers all aspects of Cycle and Tri sports including bikes, clothing, components and accessories, growing our unique and desirable propriety brands including Vitus, Nukeproof and DHB!  You will work closely with our Design and Buying teams to develop innovative products for our own brand ranges. 

What will I be doing?

  • Build innovative and good quality products for our target customer, ensuring maximised profit margins.
  • Manage supplier performance against agreed projects and agreed KPI’s
  • Negotiate costs with suppliers on an ongoing basis, for overall garments and value engineering as development progresses.
  • Liaise with all aspects of the team over pattern, design translation, specific product details, as well as maintain aesthetics and commercial viability.
  • Manage individual projects with supporting documentation, sampling & testing to a critical path for timely launch.
  • Follow Critical Paths, from Inception to Factory Gate, ensuring all parties are updated with any divergence.
  • Ensure all relevant samples are available in good time for sign off meetings and Go/No-Go decisions
  • Create and grade size charts for bulk production - Creating and maintaining initial spec for garments, grading garments, fitting proto samples, size sets, and approving PP samples.
  • Organise fit review meetings with design and sample measurements ensuring standardisation of size throughout the brand and specs maintained through the process.
  • Build and maintain blocks for all silhouettes across the brand.
  • Advise on-site content team on fit detailing and material specification for ranges.
  • Selecting and approving trims
  • Support the factory on technical aspects by ensuring that all sample garments are properly progressed and proven fit for customer's requirements.
  • Liaise with Suppliers regarding minimum quantities, lead-times, fabric and trim availability
  • Technically develop and engineer garments to maximise the manufacturing capabilities.
  • Communicate with factories to ensure that production garments are fit for purpose
  • Be responsible for colour continuity across each range, approving lab dips across supply base.
  • Add value to products with packaging details, technical improvements, detailing, style or innovation.
  • Support development of the supply base providing clear communication at all times.
  • Develop & maintain global testing manuals.
  • Review customer feedback across site to incorporate in future products.
  • Review faulty/returned products to reduce any design/production related faults.
  • Have a keen awareness of relevant sports brands

 Knowledge, Skills and Experience:

  • Experience in a technical product developer role, with a proven background of taking commercially strong products to market. Previous experience working with a sportswear brand would be an advantage
  • Knowledge of garment technology, industrial production procedures, pattern cutting and grade would be advantageous but not essential
  • Knowledge and understanding of production and design, including fabrics, patterns cutting, size specifications and garment construction
  • Proven experience of using Adobe Illustrator and Microsoft office
  • A keen awareness of relevant sports brands
  • Degree in a relevant field
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers
  • Strong negotiation skills
  • Experience of working/communicating with Far Eastern cultures
  • Ability to travel
  • Strong attention to detail with a strive for excellence in delivery 
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  • Ability to be flexible
  • Creative flair
  • Interest in either Cycling, Running or Swimming is desirable
  • Experience/knowledge of Far East business culture is an advantage
  • Ability to speak Italian or Chinese as an additional language to English is an advantage
  • A love of sports!

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Country Marketing Manager (Spain & Italy)

Country Marketing Manager (Spain & Italy)

We are hiring a Country Marketing Manager to join us in our International Marketing team!  In this exciting role, you will help us support our business growth by shaping our global proposition and trading strategy.  You will have your own P&L and budget ownership for the Southern Europe region.  You will focus on Spain and Italy in this role, so you will be fluent in Spanish, Italian and English.

This is a fantastic opportunity for a consumer focussed individual who thrives in a collaborative and diverse environment!

What you will be doing:

  • Develop and maintain comprehensive territory trading plans on which to base weekly promotional activity
  • Manage the localisation of Wiggle and ChainReactionCycles’ global marketing campaigns within target countries
  • Monitor ongoing business performance (daily, weekly, monthly) and develop tactical responses utilising all available tools to optimise performance against KPIs
  • Maintain accurate view of expenditure against budget for each channel and territory
  • Review, record and update the business on competitor pricing and promotional activity
  • Provide input on local market developments, range expansion and forecasting sales volume
  • Work with Group functions (Buying and Merchandising, Marketing, Pricing, Operations, etc.) to tailor WiggleCRC’s proposition to local markets
  • Monitor customer feedback to identify and implement needed improvements to the onsite customer journey
  • Conduct market research to evaluate the group’s proposition vs. its peers and develop or refine plans to improve the customer experience and increase loyalty
  • Oversee Wiggle and ChainReactionCycles’ country websites to ensure they meet the highest standards of content and user experience
  • Build business cases to quantify and articulate the benefits of propositional improvements
  • Work with the Online Marketing Team to build effective campaigns across PPC, PLA, Social, Email, and Affiliates in agreed territories
  • Develop Wiggle, ChainReactionCycles, and own brand awareness with the help of third party partnerships for PR, Sponsorship, Events and ATL Marketing

 Knowledge, Skills and Experience:

  • Experience working in consumer-focused business
  • Experience of working in Spanish or Italian region
  • Experience in online retail is preferred
  • Degree in a relevant field
  • Ability to generate and share innovative insights from analysis, and translate these into simple, clear actionable plans
  • Excellent influencing skills
  • Commercial awareness to support prioritisation and communication at a senior level
  • Ability to speak fluent Spanish, Italian and English essential
  • Entrepreneurial spirit
  • Ability to manage a diverse agenda by prioritising efforts
  • Confident decision maker
  • Strong collaboration skills
  • Ability to solicit guidance and input from senior business leaders
  • Flexibility
  • A love of sports!

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

 

Portsmouth: Translator

Translator & Proofreader (Japanese)

We have a vacancy within the translation team for a Translator & Proofreader (Japanese). As a Wiggle translator, you will be assisting the Translation, Marketing and Customer Service teams with all related translation and communication matters.

You will be responsible for translating everything for your local TLD: website interface, marketing and digital content, technical products, help pages.

What you will be doing:

  • Translate website contents, product descriptions and marketing and digital contents
  • Understand and learn Wiggle products
  • Make sure the Translation Memory (TM) is organised and up-to-date
  • Make sure the glossary/termbase is organised and up-to-date
  • Assist the customer service team with incoming email and phone queries from customers
  • Any translation and communication in any other foreign language as required by Wiggle

Knowledge, Skills and Experience:

  • Native standard of Japanese as well as English
  • Degree in translation or equivalent experience
  • Deep understanding and excellent command of CAT tool
  • Creative writing skill will be an advantage
  • Strong attention to detail with a strive for excellence in delivery
  • Demonstrate experience of working in a fast-paced environment as part of a professional team
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  • Confident decision maker with the ability to nail actions and get stuff done
  • Strong communication skills
  • Ability to be flexible with work duties and hours as required by the team and business, and able to attend other sites for which travel may be required

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Designer

Designer

We have an exciting opportunity for an experienced Designer to join our Own Brand team!  Our WiggleCRC brand vision is to 'develop the best own brand portfolio from an online sports retailer.'  Our own Brands portfolio covers all aspects of Cycle and Tri sports including bikes, clothing, components and accessories, growing our unique and desirable propriety brands including Vitus, Nukeproof and DHB!

As a WiggleCRC Designer, you will work with our Product Manager and Developers to design, develop and manufacture ranges of products in line with our range strategy. You will use your creative flair and love of sport to ensure originality and effectiveness of all products through design and development.

What will I be doing?

  • Design and develop great quality products for our target customer, ensuring maximised profit margins, in line with agreed strategy for each range.
  • Present all ranges for sign off, and then subsequently all key sample approval points.
  • Form strong working relationships with product managers, developers and factories
  • Work within cost parameters with suppliers on an ongoing basis, for overall garments and also value engineering as development progresses, working with Product Developers.
  • Manage individual projects with supporting documentation, to a critical path, ensuring all products and ranges are launched on time.
  • Work with developer and factories and partners to design products in all aspects from trim to fit to fabric.
  • Maintain full design records to protect Wiggle copyright and to ensure no conflicts with other designers and competitors.
  • Maintain knowledge in developing markets, technologies and design to ensure Wiggle Own Brands remain at the front of product developments
  • Review customer feedback and roll this into constant product review and improvement.

Knowledge, Skills and Experience:

  • Degree in a relevant field
  • Established experience with a sportswear brand or a similar role.
  • Knowledge of garment production
  • Technical garment creation skills
  • Strong creative design skills
  • Adobe Illustrator and Microsoft Office skills
  • Commercially numerate
  • Strong negotiation skills
  • Excellent presentation writing and delivery skills
  • Italian or Chinese as additional languages to English is desirable
  • A love of sport!

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Junior Designer

Junior Designer

We have an exciting opportunity for a Junior Designer to join our Own Brand team!  Our WiggleCRC brand vision is to 'develop the best own brand portfolio from an online sports retailer.'  Our own Brands portfolio covers all aspects of Cycle and Tri sports including bikes, clothing, components and accessories, growing our unique and desirable propriety brands including Vitus, Nukeproof and DHB! 

As a WiggleCRC Junior Designer, you will work alongside our Senior Developer, Product Manager and Designers to assist with taking our products from development stages through to production.  This is a great opportunity for someone with creative flair looking to kick start their design and development career in fast past environment!

What will I be doing?

  • Design and develop great quality products for our target customer, ensuring maximised profit margins, in line with agreed strategy for each range.
  • Present all ranges for sign off, and then subsequently all key sample approval points.
  • Form strong working relationships with product managers, developers and factories
  • Work within cost parameters with suppliers on an ongoing basis, for overall garments and also value engineering as development progresses, working with Product Developers.
  • Manage individual projects with supporting documentation, to a critical path, ensuring all products and ranges are launched on time.
  • Work with developer and factories and partners to design products in all aspects from trim to fit to fabric.
  • Maintain full design records to protect Wiggle copyright and to ensure no conflicts with other designers and competitors.
  • Maintain knowledge in developing markets, technologies and design to ensure Wiggle Own Brands remain at the front of product developments
  • Review customer feedback and roll this into constant product review and improvement.

Knowledge, Skills and Experience:

  • Educated to degree standard in a relevant field
  • Experience with a sportswear brand or a similar role is an advantage
  • Adobe Illustrator and Microsoft Office skills
  • Sports business experience
  • Technical garment design skills
  • Knowledege of garment production and manufacturing
  • Knowledge of the fabric (and trim) market
  • Experience of Far East business culture is an advantge
  • Strong creative design skills
  • Commercially numerate
  • Strong presentation writing and delivery skills
  • Italian or Chinese as additional languages to English would be an advantage
  • A love of sports!

 Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Email CRM Developer

Email CRM Developer

Our Demand Conversion Team drive profitable relationships between WiggleCRC and our customers.  We are now hiring a creative Email CRM Developer to join our team to help us ensure our customer’s experience of our digital marketing programs are positive.

In this exciting role you will collaborate across teams, using your skills in HTML, CSS, Javascript and SQL to develop first class digital marketing solutions.

What you will be doing:

  • Use technical skill to develop and support customer marketing activity.
  • Develop advanced enhancements for our customer programs to drive customer engagement and agreed business targets.
  • Work across multiple teams, ensuring projects are delivered on time and on budget.
  • Collaborate with both WiggleCRC internal staff and WiggleCRC’s selected external development teams to reach the desired end goals.
  • Maximise the customer’s experience of our digital marketing programs. Ensuring a highly personalised experience through the customer’s journey to the website, and through Wiggle’s extensive range of products.
  • Lead the development of new Digital Campaigns across our chosen marketing channels, primarily Salesforce Marketing Cloud.
  • Lead the process of automating customer programmes, track customer behaviour and implement necessary changes to these programs.  
  • Work as part of a team to manage the technical process of automating customer campaigns. Including content development and delivery, ensuring consistency with existing work and in line with Wiggle’s brand principles.
  • Keep up to date with industry best practice, to ensure Wiggle is best placed to expand our audience reach.
  • Lead the day to day supplier relationship with our Marketing Cloud solution. Particularly focusing on technical resolutions. 
  • Provide insight back to the business and challenge what we do.
  • Contribute to the business marketing Strategy as a whole, and support the development of digital marketing campaigns in collaboration with key business areas.
  • Support the marketing service we offer to marketing functions across the business, to ensure we can, and do, deliver an excellent service to each business area (to include Events, Customer Service, Customer Management, International and Category Marketing)

Knowledge, Skills & Experience:

  • Advanced understanding of technical code and fundamentals of code structure
  • Development skills in SQL, Javascript, HTML, CSS.
  • Knowledge of advanced digital customer systems (personalisation or segmentation systems or code), that create conditions that govern the presentation of content to customers.
  • Experience with leading customer marketing and/or customer systems experience (Oricle, Salesforce, Adobe, Silverpop or similar level)
  • Hardworking approach to all tasks, committed to developing the best solution and providing the best customer experience.
  • A keen interest in coding technical solutions and developing what we have today
  • A creative approach - committed to innovation and a flair for problem solving
  • A keen interest in eCommerce and Digital Marketing
  • A Pro-active personality with a can-do attitude.
  • Sound organisation and planning skills with an eye for detail
  • Flexible and adaptable approach
  • Ability to work in a close team in a dynamic working environment
  • An open attitude to working in a collaborative environment
  • Learn and support the business thrive during fast periods of growth and change
  • Educated to degree level, or equivalent
  • Ability to explain technical solutions to non-technical business users
  • Excellent communication skills
  • Practical first-hand experience of digital customer systems in a business
  • A curiosity for customer experience and building experiences through digital platforms
  • A passion for the customer journey
  • A commitment to excellence
  • A passion for Wiggle’s mission to inspire everybody, everywhere, every-day to experience the joy of sport.
  • Ability to be flexible with work duties and hours as required by the team and business, and able to attend other sites for which travel may be required
  • Good commercial awareness, and recent awareness of eCommerce Retail practice is desirable
  • Development skills in Salesforce AMPscript language is desirable
  • A keen appreciation for the delivery of a service to other functions of the business is desirable
  • Experience with Google Analytics Commerce is desirable
  • Experience with marketing technology and understanding of best practices is desirable

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: IT Software Engineers (Various Opportunities)

IT Software Engineers (Various Opportunities)

We are hiring IT Software Engineers from Junior level to through to Lead to join our IT Solutions team in Portsmouth!

This is an exciting time to join Wiggle as a Developer and you will get involved with working on small to large projects across Wiggle.  You will work in close collaboration with all Wiggle business functions, developers at all levels are encouraged to use new and existing technology to provide these solutions.

This is a great opportunity to grow your IT development career with a leading online sports retailer!

What you will need:

  • A Computing related degree
  • An enthusiasm to grow with the role
  • A passion to make a difference within a fast paced organisation

 Juniors should have:

  • Commercial experience working with C#.Net

Mid-Level Engineers should have:

  • Commercial experience working with C#.Net, MVC.Net, MS/SQL

Lead Engineers should have:

  • Significant commercial experience working with C#.Net, MVC.Net, MS/SQL
  • As a Lead you will be responsible for a team of Engineers with varying experience and will be require to guide and mentor other team members

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Swedish Translator & Proofreader

Translator & Proofreader (Swedish)

We have an exciting opportunity for an experienced Swedish translator to join our  team!  As a Wiggle Translator & Proofreader, you will be assisting the Translation, Marketing and Customer Service teams with all related translation and communication matters.

You will be responsible for translating everything for your local TLD: website interface, marketing and digital content, technical products, help pages.

What you will be doing:

  • Translate website contents, product descriptions and marketing and digital contents
  • Understand and learn Wiggle products
  • Make sure the Translation Memory (TM) is organised and up-to-date
  • Make sure the glossary/termbase is organised and up-to-date
  • Assist the customer service team with incoming email and phone queries from customers
  • Any translation and communication in any other foreign language as required by Wiggle

Knowledge, Skills and Experience:

  • Native standard of Swedish as well as English
  • Degree in translation or equivalent experience
  • Deep understanding and excellent command of CAT tool
  • Creative writing skill will be an advantage
  • Strong attention to detail with a strive for excellence in delivery
  • Experience of working in a fast-paced environment as part of a professional team
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  • Confident decision maker with the ability to nail actions and get stuff done
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business, and able to attend other sites for which travel may be required

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: QA Engineer

QA Engineer

We are hiring a QA Engineer!  This is a mid-level role and you will assist the QA team in delivering on all aspects of quality in the delivery of our applications including:

  • Test Automation (Ruby/Watir)
  • Manual testing of software changes and defect fixes
  • Working with the business to define requirements

As part of the IT QA team at Wiggle, you will be helping to facilitate the growth of a successful and developing organisation by making sure what we deliver is fit for purpose.

What you will be doing:

  • Use appropriate methods and tools in the development, maintenance, control and distribution of quality and environmental standards. Makes technical changes to quality and environmental standards according to documented procedures. Distributes new and revised standards
  • Control, update and distribute new and revised quality standards.
  • Collect and collate evidence as part of a formally conducted and planned review of activities, processes, products or services. Examines records as part of specified testing strategies for evidence of compliance with management directives, or the identification of abnormal occurrences.
  • Investigate and document the internal control of specified aspects of automated or partly automated processes, and assesses compliance with the relevant standard.
  • Control, update and distribute new and revised quality standards, including technical changes.
  • Plan programmes to review activities, processes, products or services. Collects, collates and examines records as part of specified testing strategies for evidence of compliance with management directives, or the identification of abnormal occurrences. Analyses evidence collated and drafts part or all of formal reports commenting on the conformance found to exist in the reviewed part of an information systems environment.

Knowledge, Skills and Experience:

  • Proven industry experience in the field of QA
  • Experience of writing efficient automation tests directly in a coding language (Ruby preferred) and reviewing test results
  • Excellent manual feature testing skills
  • Exploratory testing experience
  • Experience using agile team approaches
  • Experience of collaborating with developers and business stakeholders to define application requirements
  • Experience of BDD approaches to software development is an advantage
  • Knowledge of cucumber and the gherkin syntax is an advantage
  • Ability to expand awareness of different SDLC's (Linear or evolutionary)
  • Ability to grow knowledge of best practices for test design and approaches.
  • A continuous improvement attitude - make suggestions and question decisions around design and development.
  • Excellent communication skills

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Dutch Translator

Translator & Proofreader (Dutch)

We have an exciting opportunity for an experienced Dutch translator to join our  team!  As a Wiggle Translator & Proofreader, you will be assisting the Translation, Marketing and Customer Service teams with all related translation and communication matters.

You will be responsible for translating everything for your local TLD: website interface, marketing and digital content, technical products, help pages.

What you will be doing:

  • Translate website contents, product descriptions and marketing and digital contents
  • Understand and learn Wiggle products
  • Make sure the Translation Memory (TM) is organised and up-to-date
  • Make sure the glossary/termbase is organised and up-to-date
  • Assist the customer service team with incoming email and phone queries from customers
  • Any translation and communication in any other foreign language as required by Wiggle

Knowledge, Skills and Experience:

  • Native standard of Dutch as well as English
  • Degree in translation or equivalent experience
  • Deep understanding and excellent command of CAT tool
  • Creative writing skill will be an advantage
  • Strong attention to detail with a strive for excellence in delivery
  • Experience of working in a fast-paced environment as part of a professional team
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  • Confident decision maker with the ability to nail actions and get stuff done
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business, and able to attend other sites for which travel may be required

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: IT Database Administrator

IT Database Adminstrator

We are hiring a Database Administrator to join us in our IT Production Services Team!  

Our Production Services Team, ensures that IT can meet all SLAs for incidents, requests and up time for any services that are time dependant.  In this diverse role, you will be responsible for the day to day management of all database service across WiggleCRC. 

What you will be doing:

  • Day to day management of operational database environments.
  • Mentor and Share technical expertise with junior members of the team.
  • Manage and Liaise with developers and third party to ensure standards and architectural principles are applied as appropriate.
  • Work with the business to capture and analyse requirements, providing technical input in a clear well-communicated manner. Create suitable design documentation and / or data models for others (including 3rd party offshore suppliers) to work from.
  • Develop an excellent understanding of one or more systems, how these systems support the business, how these systems interact with other corporate (and 3rd party) applications, and their place in the overall IT architecture.
  • Analyse systems proactively to identify problems and trends and propose technical solutions and recommend changes to optimise system performance and usability.
  • Create documentation to support future maintenance of system and to support operational requirements.
  • Ensure agreed OLA’s are adhered to.
  • Manage incidents, service requests and minor change within Production Services Team.
  • Manage, track and trouble-shoot issues, change controls, bespoke project roll-outs and live fault escalations.
  • Maintain a high level of availability of services and minimising the risk of exposure to system downtime through continual monitoring of key systems.
  • Provision of out of hours support.
  • Improve system & automating repetitive jobs.

Knowledge, Skills and Experience:

  • Significant experience in database development and support in Microsoft SQL Server (MSSQL) environments.
  • Experience and knowledge of supporting and maintaining an enterprise Database platform with a main focus on SQL Server 2005/2008/2012.
  • Experience and knowledge of supporting Wintel and Linux Operating systems required for database operations.
  • Experience and knowledge of database Integration Services
  • Experience and knowledge of using and configuring enterprise database monitoring solutions
  • Experience in troubleshooting and resolving MSSQL integrity issues, performance issues, blocking and deadlocking issues, replication issues, log shipping issues, connectivity issues, security issues etc.
  • Experience in Performance Tuning, Query Optimization, using Performance Monitor, SQL Profiler and other related monitoring and troubleshooting tools.
  • Ability to detect and troubleshoot database related CPU, memory, I/O, disk space and other resource contention.
  • Knowledge of database backups, restores, recovery models, database shrink operations, DBCC commands, Clustering, Database mirroring, Replication.
  • Experience in implementing MSSQL operational automation.
  • Knowledge of how MSSQL indexes, index management, integrity checks, configuration, patching. How statistics work, how indexes are stored, how they can be created and managed effectively.
  • Knowledge of MSSQL management tools (Profiler, DTA, SSMS, SAC, SSCM, PerfMon, DMVs, system sprocs)
  • SSRS – Backup Failures/Job Failures/ Instance Status/Service Status and Mirroring Synchronisation using remote T-SQL Queries via MS-DTC/RPC.
  • A passion for IT and how it can drive and facilitate business
  • Active with technology and the web outside work Initiative and ability to work in high change environments
  • Ability to work to tight deadlines
  • Excellent written and verbal communication (to technical and business)
  • Strong team and collaboration skills
  • Good planning and estimating
  • Able to work autonomously and learn quickly
  • Good problem solving skills
  • Experience working closely with teams of developers to design systems and resolve issues.

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

 

Australia: Customer Services Team Leader

Customer Services Team Leader (Australia)

We are hiring a Customer Services Team Leader to join our team in Australia!

In this exciting role, you will use your passion for the customer experience to lead and develop our team of Customer Service Advisors in our Sydney office.  You will support your team to ensure our customers receive a first class service through pre-sale, during-sale, and after-sale queries relating to all products, brands and services across Wiggle.

You will lead a multi-disciplinary and multi-lingual team, and you will drive a high-performance culture and manage personal development objectives to make sure everybody achieves their full potential.

What you will be doing:

  • Lead and develop your team to ensure the delivery of world first class customer service through a trained and engaged workforce.
  • Ensure that ongoing quality checks are carried out and that everyone is given necessary training to do their job and progress within the organisation.
  • Take responsibility for customer service communication of your team by overseeing the quality of all standard letters and emails, ad hoc service communications, Live Chat, Reviews, Q & A, and the content of online customer help pages.
  • Review performance of all staff members and complete remuneration reviews.
  • Ensure own development is structured and managed accordingly with regular 121 meetings with line manager to review both individual performance and training needs.
  • Analyse daily, weekly and monthly performance statistics of all customer contact-driven workload to ensure excellent service is delivered across all contact channels for your team.
  • Ensure customer queries are answered promptly and completely via email or via the preferred communication channel requested by the customer, aiming for a “Fix First Time” result.
  • Ensure that all communications with customers are conducted in a professional and courteous manner.
  • Offer alternative solutions where appropriate with the objective of ensuring customer satisfaction. 
  • Ensure the economic and efficient use of staff under your control, through organisation and effective staff management.

Knowledge, Skills and Experience:

  • Previous experience of working in a Customer Service environment
  • Experience of managing a team in a busy and challenging environment
  • Strong written and verbal communication skills
  • A professional approach to staff at all levels
  • Highly organised and personally productive
  • A positive attitude
  • Approachable
  • Computer literate
  • Excellent problem solver
  • Self-motivated
  • Ability to work evenings, weekends and Bank Holidays in line with shift patterns

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Merchandiser

Merchandiser

We are hiring an experienced Merchandiser to join our team!  This is a key role during an exciting period of growth, and you will ensure that our products appear in the right place at the right time through analysis of the market and sales.  You will work closely with our Buyer’s to forecast trends to enable us to deliver the best products for our customers.  You will also own the overall Department P&L, and will be responsible for modelling price promotions and clearance activities, and keeping the range performing within the agreed parameters.

What you will be doing:

  • Develop and sign off the pre-season Department Budget
  • Design and sign off the Department Assortment Plan
  • Use historical analysis and market trends effectively to justify forward plans
  • Identify the required sourcing strategy for the Department
  • Manage the in-season reforecasting process
  • Manage the range within the agreed parameters (width of range, clearance at end of lifecycle etc)
  • Sign off Supplier Deals and Terms
  • Communicate key information to the wider business

Knowledge, Skills & Experience:

  • Experience in a Mechanising role
  • Experience of operating within a budgeted framework
  • Experience of creating a buying framework and operating within this
  • Excellent numerical skills
  • Ability to analyse and propose solutions
  • Sound IT skills, including MS Excel and Powerpoint.  Experience of Oracle Retail is an advantage
  • Ability to work to tight deadlines
  • Excellent organisation skills
  • Excellent negotiation skills

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Merchandiser Manager

Merchandiser Manager

We are looking an experienced Senior Merchandiser who is seeking their next challenge!

As Merchandiser Manager, your role will be to manage our team of Merchandisers.  You will have overall responsibility for analysing past and current sales, trends and the overall category market to define a customer balanced range framework for our Buyer to select the right products.  You will own the overall Department P&L, and will be responsible for modelling price promotions and clearance activities, and keeping the range performing within the agreed parameters.

What you will be doing:

  • Develop and sign off the pre-season Department Budget
  • Design and sign off the Department Assortment Plan
  • Use historical analysis and market trends effectively to justify forward plans
  • Identify the required sourcing strategy for the Department
  • Manage the in-season reforecasting process
  • Manage the range within the agreed parameters (width of range, clearance at end of lifecycle etc)
  • Sign off Supplier Deals and Terms
  • Communicate key information to the wider business

Knowledge, Skills & Experience:

  • Experience in a senior Mechanising role
  • Experience of operating within a budgeted framework
  • Experience of creating a buying framework and operating within this
  • Excellent commercial understanding of the product set, with wider market knowledge
  • Experience of stakeholder management
  • Ability to present complex issues and ideas to the senior team, and take responsibility for key decisions.
  • Excellent numerical skills
  • Ability to analyse and propose solutions
  • Sound IT skills, including MS Excel and Powerpoint.  Experience of Oracle Retail is an advantage
  • Ability to work to tight deadlines
  • Excellent organisation skills
  • Excellent negotiation skills

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Creative Lead

Creative Lead

We are looking for a talented Creative Lead to join our Marketing Team.  This newly created role will allow you to put your own stamp on the creative direction of our Wiggle and Chain Reaction Cycles brands!

You will have overall responsibility for the creative quality of our websites, marketing materials and the creative realisation of our brands.  This is an exciting opportunity to play a key role in the commercial success of our growing brands, by devising and owning the implementation of a new creative vision!

What you will be doing:

  • Devise and own a clear creative vision which will support the ongoing commercial success of WiggleCRC’s retail brands
  • Be responsible for the quality of all creative required by both the Wiggle and Chain Reaction Cycles retail brands
  • Maintain a clear understanding of the brands and translating this into a vision for how this is communicated across all channels and devices
  • Work with other teams to ensure that all campaigns and initiatives visually compliment the brand and remain consistent
  • Provide creative direction to the business as a whole
  • Manage our two Creative Design Managers to ensure all work is delivered to agree timescales and schedules – communicating any opportunities or issues as needed

Knowledge, Skills and Experience:

  • Degree level qualification in Web Design, Graphic Design or similar
  • Experience in a Creative Director or similar role
  • Significant experience in a design role
  • Experience of leading and developing a team of creative designers
  • Experience of HTML, CSS development, Javascript coding and email template development
  • Experience in designing for mobile and/or for eCommerce retail sites
  • Experience in combining video, still photography, graphic design and copy to produce strong commercial results
  • A strong design portfolio
  • Experience of planning and executing marketing campaigns
  • Strong presentation skills
  • A passion for cycling would be a distinct advantage
  • An enthusiastic and driven team player
  • A flexible approach to getting the job done
  • Ability to think outside of the box
  • A professional manner and able to communicate at all levels, particularly at Board level
  • A confident decision maker who can work with a degree of ambiguity
  • Ability to work and lead a team effectively
  • Highly organised with the ability to manage constantly changing priorities
  • Ability to attend other sites for which travel may be required

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Belfast or Portsmouth: CRM Manager

CRM Manager

We are looking for a passionate and experienced CRM Manager to join our growing marketing team.You will work closely with our data and insights teams to bring to life a range of opportunities that exist within our database. Such opportunities include developing a range customer life cycle campaigns based on statistical modelling that aims to influence customer behaviour toward specific outcomes desired by the business. You will also work hand-in-hand with different channel owners to oversee the delivery and ongoing optimization of CRM campaigns.

Key responsibilities: (Please refer to the job description and personnel specification for full details)

  • Work closely with Insights, Technical Analytics, and Digital Analytics teams to understand customer behavior and subsequently use this knowledge to inform the group CRM strategy

  • Create and own the individual brand CRM roadmaps

  • Being obsessed with detail when using data to develop customer journeys to ensure opportunities are realised to their full potential and ROI projections are accurate

  • Own the ongoing review and optimisation of all automated email campaigns

  • Act as the key point of contact for CRM across departments ensuring stakeholders have a clear understanding of current / upcoming activity in the roadmaps along with performance of launched campaigns

  • Work with Business Analysts from IT when requiring significant development projects delivered

  • Some travel will be required between offices. Note our current offices are in Portsmouth, Mallusk and Belfast

The ideal person: To be considered for this position some of the key requirements include having a degree in marketing, communication, business or other related fields. You must have relevant CRM experience within the retail sector, working with large volumes of customer numbers, be experienced in using RFM models and customer segmentation to deliver successful marketing campaigns. We require someone with strong analytical skills with the ability to prioritise and meet deadlines in a fast paced environment. If you believe you meet these requirements please apply via the below.

Closing date for applications is Friday 24th March at 12 noon

Interested candidates should visit the dedicated careers section of the CRC website http://www.chainreactioncycles.com/customer-service/careers-with-crc to apply

or email jobs@chainreactioncycles.com with any queries.

Chain Reaction Cycles in an Equal Opportunities Employer