Kundenservice

Jobs bei Wiggle

Sie würden gerne das Wiggle Team unterstützen?

Sie würden gerne das Wiggle Team unterstützen?

Wir sind stets auf der Suche nach Talenten, die bei allem was sie tun mit Leib und Seele dabei sind. Wir bieten Ihnen besonders interessante Karrieremöglichkeiten in den Bereichen Sport, eCommerce und IT-Entwicklung. Unsere Mitarbeiter stehen bei uns an erster Stelle und die entspannte Atmosphäre trägt zu einer Förderung von persönlicher Entwicklung und Innovation bei.

Wir lieben Sport. Wir sind ein international ausgerichtetes und schnell wachsendes Unternehmen. Unser Ziel ist es, der weltweit größte Onlinehändler für Sportartikel zu werden. Klingt interessant? Dann bewerben Sie sich doch einfach bei uns.

Unsere Geschichte

Unsere Geschichte

Die Wurzeln von Wiggle können bis zu einem kleinen privaten Fahrradladen namens Butlers Cycles, der 1920 in Portsmouth gegründet wurde, zurückverfolgt werden. Im Jahre 1999 betraten Butlers Cycles mit der Seite wiggle.co.uk den Onlinemarkt.

Sie konzentrierten sich überwiegend darauf, beste Preise und einen erstklassigen Kundendienst anzubieten und konnten so in nur kurzer Zeit ein rasantes Wachstum im Vereinigten Königreich verzeichnen. Kurz darauf begannen sie, weltweit zu expandieren. Mittlerweile sind wir zu einem der weltweit führenden Onlinehändler herangewachsen und bieten Radsport-, Lauf- und Schwimmartikel in 10 verschiedenen Sprachen und 14 Währungen an und versenden diese in über 70 Länder.

Unser Lager besitzt eine Gesamtfläche von mehr als 7900 m² mit mehr als 2 Millionen vorrätigen Artikeln!

Arbeit & Sport bei Wiggle

Arbeit und Sport bei Wiggle

Bei Wiggle sind wir uns über die Wichtigkeit eines gesunden Ausgleichs von Arbeit und Privatleben bewusst. Wir arbeiten hart, aber in einem entspannten Arbeitsumfeld, wodurch unsere Mitarbeiter stets dazu ermutigt werden, Sport zu treiben.

Wir trainieren oft in der Mittagspause oder nach der Arbeit in unseren Lauf- oder Radgruppen zusammen. Außerdem nehmen wir regelmäßig an Events, wie Jedermannrennen oder Wettläufen teil.

Wenn bei Ihnen die Arbeit im Mittelpunkt steht, Sie aber auch einen gesunden Lebensstil führen, sind Sie bei Wiggle genau richtig.

Bewerbungen

Bewerbungen

Wir würden uns freuen, von Ihnen zu hören und zu erfahren, warum Sie gerne bei Wiggle arbeiten würden.

Bitte haben Sie Verständnis, dass wir aufgrund der Vielzahl an Bewerbungen leider nicht jede E-Mail persönlich beantworten können. Wenn Sie innerhalb von 14 Tagen nach Abgabe Ihrer Bewerbung noch keine Antwort von uns erhalten haben, sollten Sie davon ausgehen, dass Ihre Bewerbung nicht erfolgreich war.

Wir bedanken uns für Ihr Interesse an einer Mitarbeit in unserem Unternehmen.

Technical Customer Services Advisor

Technical Customer Services Advisor

Are you a pro-active individual with a drive for customer services? Are you passionate about sports and want to help other enthusiasts to get the most out of it? Then we have a great job opportunity for you!

The purpose of this role is to ensure that customer queries are answered promptly and completely via email or another communication channel requested by the customer, to offer alternative solutions where appropriate in order to achieve customer satisfaction, assist other teams when required by the business, and many more!

A successful candidate will have strong attention to detail and aiming for the excellence in delivery, as well as demonstrate experience of working in a fast paced office environment as part of a professional team. Training will be provided to give you the skills, confidence and knowledge to exceed in your job. The working week will comprise of 5 shifts per week, working every other weekend.

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the Good Stuff!

Portsmouth: Brand Content Executive

Brand Content Executive

Location: Portsmouth

Role: 40 hours pw / Permanent

Are you a pro-active individual with an in-depth understanding of social media and its marketing? Do you have a strong interest and understanding of the tri-sports calendar, superb attention to details, organizational and deadline management skills? Then we have a great job opportunity for you!

As Brand Content Executive you will be assisting in the implementation of Wiggle social media and editorial content strategy across multiple markets, helping to raise the level of social media and editorial engagement, looking after day-to-day delivery of scheduled contect on our Facebook and Twitter channels, and many more! The role will also be looking after developing and optimizing the media content available for social media sites (including photo and video editing), assisting in the optimization of current content on the Wiggle Guides site, uploading first-draft content to the Wiggle Blog and Guides site, and other exciting activities!

We are for the Good Stuff!

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

Portsmouth: Customer Service Advisor - Maternity Cover

Customer Service Advisor - Maternity Cover

Are you a pro-active individual with a drive for customer services? Are you passionate about sports and want to help other enthusiasts to get the most out of it? Then we have a great job opportunity for you!

The purpose of this role is to ensure that customer queries are answered promptly and completely. Responsibilities will include answering ad hoc questions from customers, assisting and advising customers via Live Chat and emails with the highest degree of courtesy and professionalism, offer alternative solutions, and many more!

A successful candidate will have strong attention to details and aiming for the excellence in delivery, as well as demonstrate experience of working in a fast paced office environment as part of a professional team. Training will be provided to give you the skills, confidence and knowledge to exceed in your job. Please note this is a full-time role comprising of 40 hours per week and will involve working evenings and weekends.

Please note this role is for the 6 month fixed term period.

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk.

We are for the Good Stuff!

Portsmouth: Mid Software Developer

Mid Software Developer

 What is the job?

A career in Software Engineering at Wiggle involves much more than just writing code. You’ll be involved in the creation and deployment of features to help us continue our growth. You’ll be working on internal software that keeps the business running. We’re always improving our customer facing website, releasing every fortnight and prioritizing features directly with the business with a value/effort focus. Using a number of javascript frameworks a variety of UIs, internal and external exist on JQuery, Angular and Knockout. Built around a SQL server backend, we use a variety of DB access techniques depending on the requirement. You’ll be supporting SPs, nHibernate stacks and writing green field code using Dapper or another lightweight ORM. Injection is covered by Spring.net, being refactored to Autofac.

 Why do this job?

You’ll be exposed to a range of .NET applications, ranging from long lived internal Webforms to a high traffic always up website serving around 25% of the UK cycling market and presenting millions of page views every day. You’ll be challenged on a daily basis to find answers to problems using initiative and innovation, we have a significant application footprint meaning that tasks are rarely repetitive. E-Commerce is a competitive environment, and you’ll be comfortable in a variety of project situations, from well-defined requirements to nebulous goals with freedom to experiment. Most happy in an agile environment you want to increase the value our ceremonies provide and take opportunities to make suggestions to improve our techniques, processes and tools in and out of regular retrospectives. You’ll be analytical, a good communicator, both technical and non-technical, and happy explaining ideas and architectures on a whiteboard. You’ll be confident in your code going live to millions of people because it was written with SOLID principles in mind, you’ve unit tested it, it’s been reviewed, QA’d and UATed and you know it’s efficient from your profiler run results.

You enjoy the opportunity to improve using online resources including a PluralSight subscription and innovating genuine value in 10% time along with participating in Friday Fun knowledge sessions where engineers showcase new technologies and techniques to their peers in informal presentations.

Am I suitable?

If you’re a programmer for fun outside of your day job, and know C# intimately (and probably another couple of languages, ruby/python/java) then read on.

  • C# .NET 3.5 – 4.5
  • Web tech - MVC 3+, HTML5 and CSS, JavaScript and frameworks
  • Testing frameworks, i.e. NUnit, Moq, MSpec
  • SOLID
  • SQL, NServiceBus, ORMs

 

So, are you made of the #goodstuff? Send us your CV, telling us how passionate you are to jobs@wiggle.co.uk

Portsmouth: German Customer Services Advisor

German Customer Services Advisor 

Are you a pro-active individual with a drive for customer services? Are you passionate about sports and want to help other enthusiasts to get the most out of it? Are you fluent in German and English? Then we have a great opportunity for you!

In this exciting role, you will be the first point of contact for our customers, ensuring their queries are answered promptly and completely. Your responsibilities will include answering questions from customers, assisting and advising our German and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism.  

What you will be doing:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitor, respond to and resolve customer queries on Social media
  • Monitor and respond to customer reviews across various platforms
  • Call customers when they request a call back service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offer alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

 Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in German and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

 Key Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Belfast or Portsmouth: Personalisation Manager

Personalisation Manager

We are looking for a Personalisation Manger to join our growing CRM & Customer Insight team and help us shape our use of Big Data and Machine Learning to drive personalisation and relevancy across our marketing and customer experiences. 

You will work closely with our Data, Marketing and Engineering teams to build the capability to deliver personalisation across all channels and touch points.  With over 2.5m customers, across more than 70 territories this role will be highly visible in the organisation and requires a candidate who is comfortable working with retail consumer data at scale and has a solid understanding of digital channels, web and email.  We work in a matrix structure and you should be confident in your communication skills and your ability to influence other teams to work with you to execute your campaigns

What you will be doing:

  • Act as product owner for personalisation across all channels for Wiggle and Chain Reaction Cycles
  • Work with our Data and Engineering teams to ensure we build the right data platform for personalisation
  • Work with our Data and Engineering teams to ensure we make this data platform available to all channels
  • Work with our Digital Marketing and Customer Experience teams to ensure we leverage our data to ensure customer messages and experiences are relevant and engaging
  • Own the Wiggle and Chain Reaction Cycles CRM roadmaps
  • Own the CRM optimisation process from hypothesis > testing > learning > hypothesis…
  • Some travel will be required between offices in Portsmouth, Mallusk and Belfast.

Knowledge,Skills and Experience:

  • Experience of using Big Data platforms and Machine Learning to create data driven segments and prediction models
  • Ecommerce CRM experience within the retail sector, working with large volumes of customer numbers
  • Solid understanding of digital marketing channels
  • Experience using customer segmentation to deliver successful marketing campaigns
  • Excellent communication and interpersonal skills
  • Highly numerate with an excellent attention to detail
  • Strong analytical and quantitative skills, ability to use data to develop and measure marketing campaigns.
  • Ability to prioritise workload and meet deadlines in a fast-paced environment.

 Desirable:

  • Experience in multivariate testing processes and providers (e.g. Qubit, Maxymiser)
  • Understanding of developments within machine learning and AI
  • Understanding of big data platforms
  • Understanding of how prediction algorithms can be used in CRM

            Based in either Portsmouth or Mallusk

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Good Stuff!

Portsmouth: Swedish Customer Service Advisor

Swedish Customer Service Advisor

Are you a pro-active individual with a drive for customer services? Are you passionate about sports and want to help other enthusiasts to get the most out of it? Are you fluent in Swedish and English? Then we have a great opportunity for you!

In this exciting role, you will be the first point of contact for our customers, ensuring their queries are answered promptly and completely. Your responsibilities will include answering questions from customers, assisting and advising our Swedish and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism.

What you will be doing:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitor, respond to and resolve customer queries on Social media
  • Monitor and respond to customer reviews across various platforms
  • Call customers when they request a call back service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offer alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

 Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in Swedish and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

 Key Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth:Technical Digital Developer

Technical Digital Developer

Our Demand Conversion Team drive profitable relationships between WiggleCRC and our customers. We are now hiring a creative Technical Digital Developer to join our team to help us ensure our customers experience positive digital marketing programs.

In this exciting role you will collaborate across teams, using your skills in HTML. css. JavaScript and SQL to develop first class digital marketing solutions.

What you will be doing:

  • The Technical Digital Developer will execute and manage Wiggle's suite of customer marketing activity through all our digital platforms.
  • From concept to delivery, you will use your technical skill and knowledge of data to develop first class customer led solutions.
  • Connecting and utilising data for customer facing content, you will collaborate with teams across the business to deliver changes and improvements to our content customer led campaigns, as well as new projects
  • The post-holder will be exposed to a range of marketing activity in a fast-paced eCommerce environment.
  • Using techncial skills in HTML, CSS, JavaScript and SQL to develop and support customer marketing activity
  • Develop advanced enhancements for our customer programs to drive customer engagement and agreed business targets
  • Work across multiple teams, ensuring projects are delivered on time and on budget
  • Collaborate with both Wiggle and internal staff and Wiggles's selected external development teams to reach desired end goals
  • Technical solution development of new Digital Campaigns across our chosen marketing channels, primarily Salesforce Marketing Cloud
  • Automating customer programmes and processes, track customer behaviour and implement necessary changes to these programs
  • Work as part of a team to manage the techncial process of automating customer campaigns. Including content development and delivery, ensuring consistemcy with existing work and in line with Wiggle's band principles
  • Build on our day to day supplier relationship wth our Marketing Cloud solution partically focussing on techncial resolutions
  • Act in partnership wth multiple teams and channels to develop the customer base, and improve customer engagement
  • Provide a Marketing Service to the business, working collaboratively with the various marketing and IT functions of the business to improve everything we do

Knowledge, Skills & Experience

  • Advanced understanding of technical code and fundamentals of code structure
  • Development skills in SQL, Javascript, HTML, CSS
  • Knowledge of advanced digital customer systems (personalisation or segmentation systems or code), that create conditions that govern the presentation of content to customers
  • Hardworking approach to all tasks, committed to developing the best solution and providing the best customer experience
  • A keen interest in coding technical solutions and developing what we have today
  • A creative approach - committed to innovation and a flair for problem solving
  • A keen interest in eCommerce and Digital Marketing
  • A Pro-active personality with a can-do attitude
  • Sound organisation and planning skills with an eye for detail
  • You will be adaptable, with the ability to manage multiple work plans and to prioritise work within an agreed timeframe
  • Ability to work in a close team in a dynamic working enviornment
  • An open attitude to working in a collaborative environment and sharing knowledge
  • Learn and support the business thrive during fast periods of growth and change
  • Educated to degree level or equivalent
  • Ability to explain techncial solutions to non-technical bsuiness users
  • Excellent communication skills
  • A passion for Wiggle's mission to inspire everybody, everywhere, everyday to experience the joy of sport

Desirable:

  • Experience in leading customer marketing and/or customer systems experience (Oracle, Salesforce, Adobe, Silverapp or similar level)
  • Development skills in Salesforce AMP language
  • Practical first-handed experience of digital customer systems in a business
  • A keen appreciation for the delivery of a service to other functions of the business
  • Experience with marketing technology and understanding of best practices

 

Sound like the perfect role for you?Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

 

 

 

 

Bilston, Wolverhampton - Fulfilment Shift Manager

Fulfilment Shift Manager

Job Purpose:

Reporting to the Site General Manager, you will be responsible for all site operations during core hours. You will be accountable for the management, resourcing and control of key operational areas including replenishment, picking and packing of customer orders and despatch. You will be responsible for managing teams effectively be it permanent or temporary to meet the operational needs of the site.

Dimensions:

  • Weekly forecasting & the creation of capability plans. (S&OP)
  • Ambassadors in compliance to HS&E and site/business culture
  • Stakeholder in all relevant business and continuous improvement initiatives
  • Attend and input into daily walk & talk operational meetings
  • Setting and maintaining standards throughout the warehouse including 5S auditing
  • Performance Managing individuals and team performance to ensure that departmental targets are at a minimum met
  • Ensure all internal and external service levels are maintained including daily fulfilment
  • Effective management of operational teams including Team Leaders, Co-ords, permanent & temporary operational staff
  • Working as part of the site leadership team to manage all key performance indicators on a weekly/monthly basis
  • Responsible for controlling department costs & wage spend to protect budgeted CPU targets

Context:

The Shift Manager has the accountability of ensuring all operations are carried out in accordance with the business processes and procedures, from receipt of inbound goods, through to final despatch to the customer in an accurate & timely manner

Accountabilities:

  • Reviewing team performance and ensuring any performance related issues are managed professionally and in accordance with the employee handbook
  • Identifying training needs and opportunities for enhancing staff development
  • Ensure all staff receive a bi-annual performance and development review and all new starters receive a probationary review at 13 weeks which is fully documented
  • Play a leading role and fully support all business change initiatives
  • Attend operational meetings to exchange information with other departments and adopt a positive 'ways of working' culture in sustaining a unified team approach
  • Working with Site management team to support other areas of the operation & being flexible with resource
  • Manage and oversee all MHE equipment and vehicles within the site to a safe and operational standard
  • Monitoring product standards and implementing quality-control initiatives throughout the operation
  • Working with all managers to implement the company's policies and goals
  • Maintain HS&E standards within the site including all Risk Assessment reviews and COSHH information
  • Plan and manage adequate staff resources in line with business activity and requirements
  • Produce analytical reports to highlight performance trends
  • Manage agency attendance and performance and ensure shortfalls/issues are documented and communicated
  • Daily/weekly reporting of budget set KPI performance vs targets
  • Support and be fully involved in key initiatives including change and culture projects

KPIs:

  • Manage all Operations KPI performance dashboard and ensure up to date with accurate information in a timely manner
  • Control all unit and cost performance metric against agreed budget targets
  • Review and manage agency performance and communicate appropriately
  • Working in conjunction with the appropriate resources ensure accurate wage, holiday & absence declarations
  • All areas of HS&E compliance are reported correctly in accordance with agreed standards
  • Team performance targets are met in all areas and mitigating reasons are known when the targets have not been met
  • Shortfalls in capacity are managed daily and every effort is made to hit agreed throughput levels
  • Stock is available for all to meet all internal and external SLAs (Priority/Next day) customer orders
  • Manage and report on investment requirements in delivering development and culture projects
  • Inventory controlled in line with capacity plans
  • Red Prairie management and reporting

Knowledge, Skills and Experience:

  • Warehousing, logistics and people management experience is mandatory
  • Working in a fast paced environment and can effectively prioritise
  • Problem solving and capability of identifying root causes
  • Able to develop strategic plans to target underperforming areas
  • High level communication skills. Ability to communicate at different levels with differing audiences
  • Strong levels of attention to detail and planning
  • Can think strategically and support broader business objectives
  • Good knowledge of HS&E methods and monitoring
  • Analytical and a creative thinker in driving innovative and productive change
  • Commercial acumen especially in delivering exceptional customer service to customers
  • Strong people person with effective communication and development skills
  • Strong systems knowledge especially in desktop systems and WMS

Competencies:

  • Self-motivated and ambitious leader with a passion to deliver operational excellence and cost performance
  • Ability to deliver leadership skills and develop your team
  • Able to manage multi skilled teams and understand the flexibility required to achieve excellence in conjunction with your fellow managers
  • Demonstrate experience of working in a fast-paced environment and the agility to change to meet the requirements of our customers
  • World Class ethos with a passion to be the best
  • Confident decision maker with the ability to implement action plans effectively
  • Strong communication skills at all levels including Senior Managers and Directors
  • Ability to be flexible with work duties and hours to meet the needs of the site and business, including weekend and shift work