Jobs bei Wiggle

Sie würden gerne das Wiggle Team unterstützen?

Sie würden gerne das Wiggle Team unterstützen?

Wir sind stets auf der Suche nach Talenten, die bei allem was sie tun mit Leib und Seele dabei sind. Wir bieten Ihnen besonders interessante Karrieremöglichkeiten in den Bereichen Sport, eCommerce und IT-Entwicklung. Unsere Mitarbeiter stehen bei uns an erster Stelle und die entspannte Atmosphäre trägt zu einer Förderung von persönlicher Entwicklung und Innovation bei.

Wir lieben Sport. Wir sind ein international ausgerichtetes und schnell wachsendes Unternehmen. Unser Ziel ist es, der weltweit größte Onlinehändler für Sportartikel zu werden. Klingt interessant? Dann bewerben Sie sich doch einfach bei uns.

Unsere Geschichte

Unsere Geschichte

Die Wurzeln von Wiggle können bis zu einem kleinen privaten Fahrradladen namens Butlers Cycles, der 1920 in Portsmouth gegründet wurde, zurückverfolgt werden. Im Jahre 1999 betraten Butlers Cycles mit der Seite wiggle.co.uk den Onlinemarkt.

Sie konzentrierten sich überwiegend darauf, beste Preise und einen erstklassigen Kundendienst anzubieten und konnten so in nur kurzer Zeit ein rasantes Wachstum im Vereinigten Königreich verzeichnen. Kurz darauf begannen sie, weltweit zu expandieren. Mittlerweile sind wir zu einem der weltweit führenden Onlinehändler herangewachsen und bieten Radsport-, Lauf- und Schwimmartikel in 10 verschiedenen Sprachen und 14 Währungen an und versenden diese in über 70 Länder.

Unser Lager besitzt eine Gesamtfläche von mehr als 7900 m² mit mehr als 2 Millionen vorrätigen Artikeln!

Arbeit & Sport bei Wiggle

Arbeit und Sport bei Wiggle

Bei Wiggle sind wir uns über die Wichtigkeit eines gesunden Ausgleichs von Arbeit und Privatleben bewusst. Wir arbeiten hart, aber in einem entspannten Arbeitsumfeld, wodurch unsere Mitarbeiter stets dazu ermutigt werden, Sport zu treiben.

Wir trainieren oft in der Mittagspause oder nach der Arbeit in unseren Lauf- oder Radgruppen zusammen. Außerdem nehmen wir regelmäßig an Events, wie Jedermannrennen oder Wettläufen teil.

Wenn bei Ihnen die Arbeit im Mittelpunkt steht, Sie aber auch einen gesunden Lebensstil führen, sind Sie bei Wiggle genau richtig.

Bewerbungen

Bewerbungen

Wir würden uns freuen, von Ihnen zu hören und zu erfahren, warum Sie gerne bei Wiggle arbeiten würden.

Bitte haben Sie Verständnis, dass wir aufgrund der Vielzahl an Bewerbungen leider nicht jede E-Mail persönlich beantworten können. Wenn Sie innerhalb von 14 Tagen nach Abgabe Ihrer Bewerbung noch keine Antwort von uns erhalten haben, sollten Sie davon ausgehen, dass Ihre Bewerbung nicht erfolgreich war.

Wir bedanken uns für Ihr Interesse an einer Mitarbeit in unserem Unternehmen.

Technical Customer Services Advisor

Technical Customer Services Advisor

Are you a pro-active individual with a drive for customer services? Are you passionate about sports and want to help other enthusiasts to get the most out of it? Then we have a great job opportunity for you!

The purpose of this role is to ensure that customer queries are answered promptly and completely via email or another communication channel requested by the customer, to offer alternative solutions where appropriate in order to achieve customer satisfaction, assist other teams when required by the business, and many more!

A successful candidate will have strong attention to detail and aiming for the excellence in delivery, as well as demonstrate experience of working in a fast paced office environment as part of a professional team. Training will be provided to give you the skills, confidence and knowledge to exceed in your job. The working week will comprise of 5 shifts per week, working every other weekend.

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the Good Stuff!

Portsmouth: Replenisher

Replenisher

Are you an enthusiastic problem solver with an excellent attention to detail?  Do you want to gain experience working in the commercial environment? Then this is a fantastic opportunity for you!

In this role, you will work closely with our Buying & Merchandising team in order to deliver sales and stock targets by maximising product availability and optimising inventory levels.  

To succeed in this role, you will be enthusiastic, work well under pressure, and have the ability to manage and co-ordinate changing priorities.

This is a fixed term role until December 2017.

What you will be doing:

  • Provide input into weekly trading reviews (including availability, intake, stock and supplier performance)
  • Create, review & approve purchase order proposals
  • Maintain accurate parameters as part of the replenishment system
  • Schedule new range / season deliveries to support trading objectives
  • The accurate management of purchase orders
  • Work closely with B&M and EU sourcing teams to ensure that stock & availability levels are optimised
  • Help to calculate Supplier forward orders and EU planning orders
  • Review & action Business reports
  • Monitor & manage Supplier Performance

Knowledge, Skills & Experience:

  • Excellent problem solving skills
  • Ability to demonstrate strong communication skills with both internal and external stakeholders
  • Analytical
  • Ability to manage and coordinate changing priorities and capable of multi-tasking
  • Confident decision maker with the ability to nail actions and get things done
  • Enthusiastic

 

Sounds like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.com we are for the #goodstuff

 

Australia: Customer Service Advisor

Customer Service Advisor

Our Mission at Wiggle is to inspire everybody, everywhere and every day to experience the joy of sport.

The aim and purpose of the Role:

Reporting to one of the Customer Service Team Leaders you will work as part of our customer services team helping, assisting and advising customers via Live Chat and Email with the highest degree of courtesy and professionalism to resolve issues.

Roles and Responsibilities:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Ensure that all communications with customers are conducted in a professional and courteous manner.
  • Offer alternative solutions where appropriate with the objective of ensuring customer satisfaction. 
  • The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the company and the overall business objectives of the company

Personal Specification:

  • Strong communication skills both written and verbal.
  • Strong attention to detail and aiming for excellence in delivery.
  • Demonstrate experience of working in a fast paced office environment as part of a professional team.
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking.
  • Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude.
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors.
  • Ability to be flexible with work duties and hours as required by the team and business.

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the Good Stuff!

Portsmouth: Pricing Manager

Pricing Manager

This role is essential to the growth of our business, at a time when we are expanding quickly and as we evolve, we need to bring in experienced talent to make sure that we maintain our position in the marketplace.  As part of the Marketing Department, you will work closely with teams across Commercial, Marketing, International and Finance to evolve our pricing strategy within Wiggle’s overall customer proposition.

Accountabilities:

  • Understand the marketplace
  • Review, record and update the business on competitor pricing and promotional activity
  • Monitor the impact of commercial tactics employed and recommend adjustments
  • Continuously improve team processes to remain competitive on price, mitigate risks, and maintain resource efficiencies
  • Support the business in the transition to a new pricing system
  • Coach and develop a strong team of analysts

Knowledge, Skills and Experience:

  • Minimum 2:1 degree
  • Highly analytical with strong data manipulation skills and advance Excel knowledge
  • Ability to break down complex problems, often involving large amounts of data
  • Commercial awareness to support prioritisation and communication at a senior level
  • Familiarity with and interest in internet shopping and tri-sports clothing and equipment

Competencies:

  • Confident decision maker with the ability to nail actions and get stuff done
  • Strong collaboration skills able to build trust and confidence across functions
  • Ability to solicit guidance and input from senior business leaders

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the Good Stuff!

Portsmouth: Country Marketing Manager - DACH Region

Country Marketing Manager - DACH Region

Are you commercially focussed with an ability to generate and share innovative insights from analysis? Do you have experience working in a consumer focused business along with excellent influencing skills? Are you fluent in German and English with experience of working in the DACH region?  If so this could be the opportunity for you!

As Country Manager, you will be joining us during a time of growth to help shape our global proposition and trading strategy.  You will have your own P&L and budget ownership for the DACH region and will be accountable for trading management, proposition enhancement and marketing and brand development.  In return, you can expect outstanding personal development, senior management exposure, and thrive in a collaborative and internationally diverse environment!

What you will do:

  • Develop and maintain comprehensive territory trading plans on which to base weekly promotional activity
  • Manage the localisation of Wiggle and ChainReactionCycles’ global marketing campaigns within target countries
  • Monitor ongoing business performance (daily, weekly, monthly) and develop tactical responses utilising all available tools to optimise performance against KPIs
  • Maintain accurate view of expenditure against budget for each channel and territory
  • Review, record and update the business on competitor pricing and promotional activity
  • Provide input on local market developments, range expansion and forecasting sales volume
  • Work with Group functions (Buying and Merchandising, Marketing, Pricing, Operations, etc.) to tailor WiggleCRC’s proposition to local markets
  • Monitor customer feedback to identify and implement needed improvements to the onsite customer journey
  • Conduct market research to evaluate the group’s proposition vs. its peers and develop or refine plans to improve the customer experience and increase loyalty
  • Oversee Wiggle and ChainReactionCycles’ country websites to ensure they meet the highest standards of content and user experience
  • Build business cases to quantify and articulate the benefits of propositional improvements
  • Work with the Online Marketing Team to build effective campaigns across PPC, PLA, Social, Email, and Affiliates in agreed territories
  • Develop Wiggle, ChainReactionCycles, and own brand awareness with the help of third party partnerships for PR, Sponsorship, Events and ATL Marketing

Knowledge, Skills and Experience:

  • Experience working in consumer focused business or for long periods with a consumer focused business is essential (need not be retail)
  • Excellent influencing skills
  • Ability to generate and share innovative insights from analysis, and translate these into simple, clear actionable plans
  • Commercial awareness to support prioritisation and communication at a senior level
  • Proven track record of high achievement in academics and professional endeavours essential
  • Experience in online retail preferred
  • Experience in and passion for tri-sports preferred
  • Ability to speak fluent German and English essential
  • German native, or at least three years working in the DACH region

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

 

Portsmouth: Online Marketing Manager (UK Region)

Online Marketing Manager (UK Region)

We have an exciting opportunity to join our growing organisation as an Online Marketing Manager, with focus on the UK market! 

As Online Marketing Manager, you will be responsible for growing WiggleCRC’s UK traffic, revenue and market share through key offsite online marketing channels; PPC, Shopping, Affiliates, Remarketing and Paid Social.  You will ensure that Wiggle’s online marketing plan and tools adapts to the UK market, working with our wider team to ensure we get the most out of traffic generating opportunities.  

What you'll be doing:

  • Create, own and deliver an online marketing plan
  • Maximise sales and profitability
  • Grow market share in the tri sports market
  • Execute paid search, affiliate and display campaigns for WiggleCRC
  • Work with Country Managers to ensure traffic generating opportunities are maximised
  • Develop and optimise affiliate program
  • Identify new third party partners to increase external visibility of Wiggle content
  • Leverage placement buying efficiencies across the group
  • Regular analysis of campaign performance
  • Close working relationship with WiggleCRC subject experts to ensure latest technologies and best practices are adopted
  • Identify opportunities to achieve revenue growth targets
  • Influence content plan to help grow organic traffic
  • Other work as required by the team

Knowledge, Skills & Experience:

  • Paid search experience
  • Experience in using Online Marketing platforms (such Google Analytics, Google Adwords)
  • Understanding of how search engines work and interact with websites
  • Experience of bid management tools is an advantage
  • Retail or e-commerce experience is an advantage 
  • Ability work effectively with minimal direction
  • Ability to multi task across a number of channels and projects
  • Strong analytical skills
  • Ability to interpret performance data and make recommendations / optimise accordingly
  • Demonstrate creativity in creating and delivering online marketing plans
  • Ability to make decisions in line with commercial goals of business
  • Attention to detail in recognising campaign and data accuracy
  • Ability to identify and communicate opportunities to shape the future of the business
  • Knowledge of the UK sports market is a plus but not essential
  • A love of sports!

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Reporting Analyst

Reporting Analyst

We have an exciting opportunity for an experienced Reporting Analyst to join our growing Wiggle team!  We have embarked on a significant systems investment over the past year, upgrading to the latest Oracle technology throughout our back and middle office processes, and need a talented Analyst to drive this forward.

As Reporting Analyst, you will work alongside the BI Manager to support the development and adoption of Oracle BI technologies as the single version of the truth throughout Wiggle.  You will have experience of developing reporting and analysis solutions with a BI tool, preferably Oracle. 

What you will do as our Reporting Analyst:

  • Support the BI Manager in making new data available for the business to analyse.
  • Support the business super-users in the development of approved reports and visualisations.
  • Support the BI Manager in the setup of a formal BI governance process, ensuring consistency across reporting.
  • Work with and challenge the business on the purpose of reporting requests, ensuring publish reports deliver clear actionable insight.
  • Assist the data governance team with reporting and presentation of data quality statistics.
  • Help to maintain and develop the business wide KPI hierarchy.
  • Support with the design of key trading reports, like the weekly trading pack and daily sales.
  • Manage and maintain BI publisher reports used for operational reporting in B&M and Finance functions.
  • Support in OBIA (finance BI tool) report writing and publishing.
  • Support the BI manager in the development of a BI competency centre within Wiggle.
  • Act as a reporting subject matter expert for new systems implementations (Oracle HCM and Oracle RightNow).

What you will need:

  • Strong analytical skills
  • Report writing skills
  • Commercially numerate
  • IT skills in key Microsoft packages

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

 

Portsmouth: Services Marketing Manager

Services Marketing Manager

We have an exciting opportunity for a commercially savvy person to join our Marketing Department!  Your focus will be to develop and manage our ambitious marketing plans for our customer facing services on a global scale.  You will see multi-channel campaigns from new business plans through to implementation to drive sales and increase retention across Wiggle and Chain Reaction Cycles propositions.

What you will be doing:

  • Marketing strategy and plan development
  • Implementation & activation of the marketing plans utilizing mainly owned and earnt channels with limited budget for paid channels
  • Creation of relevant content with a focus on copy-writing for web, blogs, guides, social media advertising & emails
  • Monitoring, reporting and evaluation of activities 
  • Agency & external resource management
  • Budget management

Knowledge, Skills and Experience:

  • Significant experience in marketing role, preferably for ecommerce focussed businesses
  • Ability to translate business objectives into practical marketing plans
  • Demonstrable experience of utilising digital marketing to achieve business growth 
  • Demonstrable experience creating engaging and impactful content for use in digital marketing, especially social media and email
  • Experience working on brands & businesses with limited budget, able to demonstrate creative solutions to maximise marketing potential of assets
  • Ability to leverage customer data and insights to drive brand and campaign decisions
  • Experience of developing new business opportunities and end to end initiative management is an advantage
  • Knowledge of and experience in Insurance is an advantage

 Key Competencies:

  • Customer centric with an empathetic consumer mindset
  • Strong attention to detail
  • Ability to manage and coordinate changing priorities
  • Ability to lead individuals and teams and ‘take others with you’
  • Capable of building and maintaining strong stakeholder relationships.
  • Ability to take a lead role and own project delivery
  • Ability to demonstrate a strong commercial acumen
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Comfortable working in a fast-paced environment with a degree of ambiguity.
  • Willingness and ability to travel required

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Brand Partnership Manager

Brand Partnership Manager

We are hiring an experienced PR and Marketing professional to join our team as Brand Partnership Manager!

In this key role, you will develop and manage marketing partnerships designed to strengthen our Wiggle and Chain Reaction Cycle brands and deliver business growth.  You will focus on growing brand salience, awareness and customer sentiment designed to recruit new customers and retain existing customers.

What you will be doing:

  • Day to day management of the key partnership relationships, including Wiggle High 5 women's pro-cycling team and An Post Chain Reaction Cycles men's pro-cycling team
  • Marketing plan development
  • Implementation & activation of the marketing plans 
  • Creation of relevant content
  • Agency & external resource management
  • Budget management
  • Monitoring, reporting & evaluation of activities

 Knowledge, Skills and Experience:

  • Significant experience in sponsorship marketing utilising PR, social media, digital & experiential marketing channels
  • Experience managing athletes/celebrities in sponsorship agreements
  • Digital marketing savvy with demonstrable success in the consumer environment
  • Knowledge and experience of utilising PR to drive awareness of sponsorship assets
  • Demonstrable experience creating engaging and impactful content for use in digital marketing
  • Experience working on brands with limited budget, able to demonstrate creative solutions to maximise marketing potential of assets
  • Ability to leverage customer data and insights to drive brand and campaign decisions
  • Experience in managing agency relationships to optimise budgets and campaign delivery
  • Ability to negotiate commercial arrangements
  • Knowledge of and experience in brand tracking and campaign evaluation with a focus on ROI (desirable)

 Key Competencies:

  • Customer centric with an empathetic consumer mindset
  • Strong attention to detail
  • Ability to manage and coordinate changing priorities
  • Ability to lead individuals and teams and ‘take others with you’
  • Ability to build and maintain strong stakeholder relationships
  • Ability to take a lead role and own project delivery
  • Strong commercial acumen
  • Strong communication skills and ability to liaise with all members of the business including Senior Managers and Directors
  • Comfortable working in a fast paced environment with a degree of ambiguity
  • Willingness and ability to travel required

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

 

Portsmouth: Marketing Assistant

Marketing Assistant

We are hiring a Marketing Assistant, based at our Head Office in Portsmouth! This is an exciting opportunity for an individual who is looking to build a career in Marketing, in a fast-paced environment!

As Marketing Assistant, your focus will be to assist the Brand Marketing team to deliver our ambitious marketing activity plans.  You will work closely with our Brand Marketing Manager and will provide administration associated with planning and implementing campaigns. 

 Roles & Responsibilities:

  • Co-ordination of logistics & arrangements for product shoots
  • Admin support to provide samples to PR agency & other external agencies
  • Preparation of marketing reports
  • Co-ordination of marketing communication across the company
  • Co-ordination of team meetings
  • Ownership of Purchasing Ordering for Brand Marketing

 Knowledge, Skills and Experience:

  • Experience working in a business environment
  • Personable, professional self-starter with collaborative team working approach
  • Self-motivated to meet customer & stakeholder needs
  • Strong attention to detail with a strive for excellence in delivery
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  • Comfortable working in a fast-paced environment with a degree of ambiguity
  • Enthusiasm for developing a career in Marketing
  • A love of sport!

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: German Customer Services Advisor

German Customer Services Advisor

Are you a pro-active individual with a drive for customer services? Are you passionate about sports and want to help other enthusiasts to get the most out of it? Are you fluent in German and English? Then we have a great opportunity for you!

In this exciting role, you will be the first point of contact for our customers, ensuring their queries are answered promptly and completely. Your responsibilities will include answering questions from customers, assisting and advising our German and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism.

What you will be doing:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitor, respond to and resolve customer queries on Social media
  • Monitor and respond to customer reviews across various platforms
  • Call customers when they request a call back service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offer alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

 Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in German and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

 Key Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Australia: Chinese/English Customer Services Advisor

Chinese/English Customer Services Advisor

Are you a pro-active individual with a drive for customer services? Are you passionate about sports and want to help other enthusiasts to get the most out of it? Are you fluent in Chinese and English? Then we have a great opportunity for you!

The purpose of this role is to ensure that customer queries are answered promptly and completely. Responsibilities will include answering ad hoc questions from customers, assisting and advising our Chinese and English customers via Live Chat and emails with the highest degree of courtesy and professionalism, offer alternative solutions, and many more!

Please note this role is based in our Sydney office and will comprise of 40 hours per week which may involve working evenings and weekends.

 Roles & Responsibilities:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers reviews across various platforms
  • Calling customers when they request a call back  service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

 Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in Chinese and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

 Key Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: eCommerce Product Owner

eCommerce Product Owner

We are looking for a commercial and customer focused Product Owner to develop and maintain a vision for our online customer experience!

Working across wiggle.co.uk and our 12 international sites, you will develop and maintain close relationships with our UX, Ecommerce and Insights teams to generate a deep understanding of customer behavior and customer needs.  You will use this deliver web development backlogs that deliver maximum business value and ROI from our web development teams.

What you will be doing:

  • Understand our customer behaviour
  • Understand our user needs and problems
  • Develop a robust backlog, that captures user problems and prioritises them on customer / business impact
  • Prioritised user problems and build them into business cases that are taken through the business decision making process
  • Lead web development teams to create effective solutions to user problems
  • Keep web development and business teams focused on user problems through out project and sprint lifecycles
  • Promote continuous improvement
  • Deliver return on investment from web development activities

Knowledge, Skills and Experience:

  • Experience managing a commercial, customer focused online user experience
  • Experience using Google analytics
  • Product owner, UX or Front End development experience
  • Experience of mobile user journeys, apps, responsive sites
  • Experience of leading user focused web development teams
  • Data driven, analytical mind set, identifying customer problems and creating hypotheses to solve
  • Excellent communication skills, able to synthesis customer problems and potential solutions into visions the business and project teams work from

Is this the role for you? If so, send us your CV jobs@wiggle.com, telling us how good you are…!!

We are for the #Goodstuff!

 

Portsmouth: Asia Online Marketing Manager (Region Lead) - Maternity Cover

Asia Online Marketing Manager (Region Lead) - Maternity Cover

At Wiggle, we’re here for the #goodstuff, over the past few years that #goodstuff has been growing at a phenomenal rate, as a result we are growing our Online Marketing function to develop our global markets!

As Asia Online Marketing Manager (Region Lead), you will be responsible for working across our websites to create, develop and own the overall online marketing strategy across each market in the Asia region.  You will set strategies and lead innovation to maximise profitability and drive new customer acquisition through the growth of sessions, revenue and market share.  You will also manage and develop a small team, and develop and maintain close working relationships with other Regional Online Marketing Managers and other internal departments.

Roles and Responsibilities:

  • Own the strategy across all channels for markets in Asia
  • Responsible for the budget and KPI targets across Paid Search, Remarketing, Affiliates, Display and other channels as appropriate
  • Manage and lead a team of three direct reports to improve knowledge, skills & performance
  • Maximise sales and profitability across Asian markets
  • Identify opportunities across all digital channels to achieve revenue growth targets and drive new customer acquisition
  • Grow market share in relevant tri sports markets
  • Overall responsibility for Asia regional campaigns
  • Create business cases for new opportunities and engage key stakeholders
  • Work closely with Country Managers and Translators to ensure maximisation of traffic generating opportunities
  • Close working relationship with WiggleCRC subject matter experts to ensure latest technologies and best practices are adopted
  • Create and refine bidding strategy in accordance with Group Paid Media Manager
  • Regular analysis of campaign performance against targets and report back to the team / wider business
  • Other work as required by the team

 What you will need:

  • Online marketing experience required, working in a multi site enterprise role an advantage
  • Experience of managing online marketing teams (across non centralised teams an advantage)
  • Experience of working across multiple online channels
  • Experience of managing large budgets across different channels
  • Japanese language skills (written and spoken) required
  • Excellent communicator in English
  • Demonstrated history of improving direct reports
  • Ability to work on and deliver a number of projects
  • Retail or e-commerce experience desirable  
  • An interest and knowledge in tri-sports are also desirable
  • Be able to work effectively with minimal direction

 Competencies:

  • Co-ordinate, lead and improve a team of direct reports
  • Excellent analytical skills and commercial acumen
  • Ability to analyse campaign performance data and report back (sometimes to a non technical audience)
  • Confidence in reporting analysis and opportunities to Senior Management
  • Identify and communicate trends, challenges and opportunities to shape the future of the business
  • Ability to educate team on digital best practises
  • Demonstrate creativity in creating and delivering online marketing plans
  • Ability to make decisions in line with commercial goals of business
  • Attention to detail in recognising campaign and data accuracy

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

 

Belfast: Design Engineer

Design Engineer

At WiggleCRC, we are growing at a phenomenal rate as a result we are recruiting for a Design Engineer to join our team, the successful candidate will be responsible for sourcing, designing, modeling, testing and producing sports related products using Solidworks. You will also be responsible for conducting research and devising design proposals for multiple projects.

Our commercial offices are located in Mallusk, Northern Ireland

Key responsibilities:

  • Creation of working 3D models for each project using Solidworks CAD software and implementing drawing control for individual projects
  • Researching new developments and innovations both inside and outside of the cycle industry
  • Working within the R&D team to design and verify technical designs for the appropriate products
  • Work in partnership with manufacturers to co-develop products and verify or modify existing open mould products
  • Resolving manufacturing issues in the early stages of product design and development
  • To liaise as necessary with all the relevant internal company departments.

The ideal person:

To be considered for this position some of the key requirements include a third level qualification in Mechanical or Product Design Engineering or equivalent, advanced experience in the use of 3D CAD for product design preferably through the use of Solidworks software. The ideal candidate must have a proven knowledge of the manufacturing process and be able to produce accurate model drawings they must have a proven ability to met strict deadlines and work across a range or projects simultaneously.

Closing date for is Friday 10th February at 12 noon

Interested candidates should email jobs@chainreactioncycles.com to request an application pack

 

Portsmouth: Clothing Developer

Clothing Developer

We have an exciting opportunity for a creative Product Developer to join our Own Brand team!  Our WiggleCRC brand vision is to 'develop the best own brand portfolio from an online sports retailer.'  Our own Brands portfolio covers all aspects of Cycle and Tri sports including bikes, clothing, components and accessories, growing our unique and desirable propriety brands including Vitus, Nukeproof and DHB!  You will work closely with our Design and Buying teams to develop innovative products for our own brand ranges. 

What will I be doing?

  • Build innovative and good quality products for our target customer, ensuring maximised profit margins.
  • Manage supplier performance against agreed projects and agreed KPI’s
  • Negotiate costs with suppliers on an ongoing basis, for overall garments and value engineering as development progresses.
  • Liaise with all aspects of the team over pattern, design translation, specific product details, as well as maintain aesthetics and commercial viability.
  • Manage individual projects with supporting documentation, sampling & testing to a critical path for timely launch.
  • Follow Critical Paths, from Inception to Factory Gate, ensuring all parties are updated with any divergence.
  • Ensure all relevant samples are available in good time for sign off meetings and Go/No-Go decisions
  • Create and grade size charts for bulk production - Creating and maintaining initial spec for garments, grading garments, fitting proto samples, size sets, and approving PP samples.
  • Organise fit review meetings with design and sample measurements ensuring standardisation of size throughout the brand and specs maintained through the process.
  • Build and maintain blocks for all silhouettes across the brand.
  • Advise on-site content team on fit detailing and material specification for ranges.
  • Selecting and approving trims
  • Support the factory on technical aspects by ensuring that all sample garments are properly progressed and proven fit for customer's requirements.
  • Liaise with Suppliers regarding minimum quantities, lead-times, fabric and trim availability
  • Technically develop and engineer garments to maximise the manufacturing capabilities.
  • Communicate with factories to ensure that production garments are fit for purpose
  • Be responsible for colour continuity across each range, approving lab dips across supply base.
  • Add value to products with packaging details, technical improvements, detailing, style or innovation.
  • Support development of the supply base providing clear communication at all times.
  • Develop & maintain global testing manuals.
  • Review customer feedback across site to incorporate in future products.
  • Review faulty/returned products to reduce any design/production related faults.
  • Have a keen awareness of relevant sports brands

 Knowledge, Skills and Experience:

  • Experience in a technical product developer role, with a proven background of taking commercially strong products to market. Previous experience working with a sportswear brand would be an advantage
  • Knowledge of garment technology, industrial production procedures, pattern cutting and grade would be advantageous but not essential
  • Knowledge and understanding of production and design, including fabrics, patterns cutting, size specifications and garment construction
  • Proven experience of using Adobe Illustrator and Microsoft office
  • A keen awareness of relevant sports brands
  • Degree in a relevant field
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers
  • Strong negotiation skills
  • Experience of working/communicating with Far Eastern cultures
  • Ability to travel
  • Strong attention to detail with a strive for excellence in delivery 
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  • Ability to be flexible
  • Creative flair
  • Interest in either Cycling, Running or Swimming is desirable
  • Experience/knowledge of Far East business culture is an advantage
  • Ability to speak Italian or Chinese as an additional language to English is an advantage
  • A love of sports!

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Country Marketing Manager (Spain & Italy)

Country Marketing Manager (Spain & Italy)

We are hiring a Country Marketing Manager to join us in our International Marketing team!  In this exciting role, you will help us support our business growth by shaping our global proposition and trading strategy.  You will have your own P&L and budget ownership for the Southern Europe region.  You will focus on Spain and Italy in this role, so you will be fluent in Spanish, Italian and English.

This is a fantastic opportunity for a consumer focussed individual who thrives in a collaborative and diverse environment!

What you will be doing:

  • Develop and maintain comprehensive territory trading plans on which to base weekly promotional activity
  • Manage the localisation of Wiggle and ChainReactionCycles’ global marketing campaigns within target countries
  • Monitor ongoing business performance (daily, weekly, monthly) and develop tactical responses utilising all available tools to optimise performance against KPIs
  • Maintain accurate view of expenditure against budget for each channel and territory
  • Review, record and update the business on competitor pricing and promotional activity
  • Provide input on local market developments, range expansion and forecasting sales volume
  • Work with Group functions (Buying and Merchandising, Marketing, Pricing, Operations, etc.) to tailor WiggleCRC’s proposition to local markets
  • Monitor customer feedback to identify and implement needed improvements to the onsite customer journey
  • Conduct market research to evaluate the group’s proposition vs. its peers and develop or refine plans to improve the customer experience and increase loyalty
  • Oversee Wiggle and ChainReactionCycles’ country websites to ensure they meet the highest standards of content and user experience
  • Build business cases to quantify and articulate the benefits of propositional improvements
  • Work with the Online Marketing Team to build effective campaigns across PPC, PLA, Social, Email, and Affiliates in agreed territories
  • Develop Wiggle, ChainReactionCycles, and own brand awareness with the help of third party partnerships for PR, Sponsorship, Events and ATL Marketing

 Knowledge, Skills and Experience:

  • Experience working in consumer-focused business
  • Experience of working in Spanish or Italian region
  • Experience in online retail is preferred
  • Degree in a relevant field
  • Ability to generate and share innovative insights from analysis, and translate these into simple, clear actionable plans
  • Excellent influencing skills
  • Commercial awareness to support prioritisation and communication at a senior level
  • Ability to speak fluent Spanish, Italian and English essential
  • Entrepreneurial spirit
  • Ability to manage a diverse agenda by prioritising efforts
  • Confident decision maker
  • Strong collaboration skills
  • Ability to solicit guidance and input from senior business leaders
  • Flexibility
  • A love of sports!

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

 

Portsmouth: Translator

Translator & Proofreader (Japanese)

We have a vacancy within the translation team for a Translator & Proofreader (Japanese). As a Wiggle translator, you will be assisting the Translation, Marketing and Customer Service teams with all related translation and communication matters.

You will be responsible for translating everything for your local TLD: website interface, marketing and digital content, technical products, help pages.

What you will be doing:

  • Translate website contents, product descriptions and marketing and digital contents
  • Understand and learn Wiggle products
  • Make sure the Translation Memory (TM) is organised and up-to-date
  • Make sure the glossary/termbase is organised and up-to-date
  • Assist the customer service team with incoming email and phone queries from customers
  • Any translation and communication in any other foreign language as required by Wiggle

Knowledge, Skills and Experience:

  • Native standard of Japanese as well as English
  • Degree in translation or equivalent experience
  • Deep understanding and excellent command of CAT tool
  • Creative writing skill will be an advantage
  • Strong attention to detail with a strive for excellence in delivery
  • Demonstrate experience of working in a fast-paced environment as part of a professional team
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  • Confident decision maker with the ability to nail actions and get stuff done
  • Strong communication skills
  • Ability to be flexible with work duties and hours as required by the team and business, and able to attend other sites for which travel may be required

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Designer

Designer

We have an exciting opportunity for an experienced Designer to join our Own Brand team!  Our WiggleCRC brand vision is to 'develop the best own brand portfolio from an online sports retailer.'  Our own Brands portfolio covers all aspects of Cycle and Tri sports including bikes, clothing, components and accessories, growing our unique and desirable propriety brands including Vitus, Nukeproof and DHB!

As a WiggleCRC Designer, you will work with our Product Manager and Developers to design, develop and manufacture ranges of products in line with our range strategy. You will use your creative flair and love of sport to ensure originality and effectiveness of all products through design and development.

What will I be doing?

  • Design and develop great quality products for our target customer, ensuring maximised profit margins, in line with agreed strategy for each range.
  • Present all ranges for sign off, and then subsequently all key sample approval points.
  • Form strong working relationships with product managers, developers and factories
  • Work within cost parameters with suppliers on an ongoing basis, for overall garments and also value engineering as development progresses, working with Product Developers.
  • Manage individual projects with supporting documentation, to a critical path, ensuring all products and ranges are launched on time.
  • Work with developer and factories and partners to design products in all aspects from trim to fit to fabric.
  • Maintain full design records to protect Wiggle copyright and to ensure no conflicts with other designers and competitors.
  • Maintain knowledge in developing markets, technologies and design to ensure Wiggle Own Brands remain at the front of product developments
  • Review customer feedback and roll this into constant product review and improvement.

Knowledge, Skills and Experience:

  • Degree in a relevant field
  • Established experience with a sportswear brand or a similar role.
  • Knowledge of garment production
  • Technical garment creation skills
  • Strong creative design skills
  • Adobe Illustrator and Microsoft Office skills
  • Commercially numerate
  • Strong negotiation skills
  • Excellent presentation writing and delivery skills
  • Italian or Chinese as additional languages to English is desirable
  • A love of sport!

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: IT Software Engineers (Various Opportunities)

IT Software Engineers (Various Opportunities)

We are hiring IT Software Engineers from Junior level to through to Lead to join our IT Solutions team in Portsmouth!

This is an exciting time to join Wiggle as a Developer and you will get involved with working on small to large projects across Wiggle.  You will work in close collaboration with all Wiggle business functions, developers at all levels are encouraged to use new and existing technology to provide these solutions.

This is a great opportunity to grow your IT development career with a leading online sports retailer!

What you will need:

  • A Computing related degree
  • An enthusiasm to grow with the role
  • A passion to make a difference within a fast paced organisation

 Juniors should have:

  • Commercial experience working with C#.Net

Mid-Level Engineers should have:

  • Commercial experience working with C#.Net, MVC.Net, MS/SQL

Lead Engineers should have:

  • Significant commercial experience working with C#.Net, MVC.Net, MS/SQL
  • As a Lead you will be responsible for a team of Engineers with varying experience and will be require to guide and mentor other team members

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Swedish Translator & Proofreader

Translator & Proofreader (Swedish)

We have an exciting opportunity for an experienced Swedish translator to join our  team!  As a Wiggle Translator & Proofreader, you will be assisting the Translation, Marketing and Customer Service teams with all related translation and communication matters.

You will be responsible for translating everything for your local TLD: website interface, marketing and digital content, technical products, help pages.

What you will be doing:

  • Translate website contents, product descriptions and marketing and digital contents
  • Understand and learn Wiggle products
  • Make sure the Translation Memory (TM) is organised and up-to-date
  • Make sure the glossary/termbase is organised and up-to-date
  • Assist the customer service team with incoming email and phone queries from customers
  • Any translation and communication in any other foreign language as required by Wiggle

Knowledge, Skills and Experience:

  • Native standard of Swedish as well as English
  • Degree in translation or equivalent experience
  • Deep understanding and excellent command of CAT tool
  • Creative writing skill will be an advantage
  • Strong attention to detail with a strive for excellence in delivery
  • Experience of working in a fast-paced environment as part of a professional team
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  • Confident decision maker with the ability to nail actions and get stuff done
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business, and able to attend other sites for which travel may be required

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: QA Engineer

QA Engineer

We are hiring a QA Engineer!  This is a mid-level role and you will assist the QA team in delivering on all aspects of quality in the delivery of our applications including:

  • Test Automation (Ruby/Watir)
  • Manual testing of software changes and defect fixes
  • Working with the business to define requirements

As part of the IT QA team at Wiggle, you will be helping to facilitate the growth of a successful and developing organisation by making sure what we deliver is fit for purpose.

What you will be doing:

  • Use appropriate methods and tools in the development, maintenance, control and distribution of quality and environmental standards. Makes technical changes to quality and environmental standards according to documented procedures. Distributes new and revised standards
  • Control, update and distribute new and revised quality standards.
  • Collect and collate evidence as part of a formally conducted and planned review of activities, processes, products or services. Examines records as part of specified testing strategies for evidence of compliance with management directives, or the identification of abnormal occurrences.
  • Investigate and document the internal control of specified aspects of automated or partly automated processes, and assesses compliance with the relevant standard.
  • Control, update and distribute new and revised quality standards, including technical changes.
  • Plan programmes to review activities, processes, products or services. Collects, collates and examines records as part of specified testing strategies for evidence of compliance with management directives, or the identification of abnormal occurrences. Analyses evidence collated and drafts part or all of formal reports commenting on the conformance found to exist in the reviewed part of an information systems environment.

Knowledge, Skills and Experience:

  • Proven industry experience in the field of QA
  • Experience of writing efficient automation tests directly in a coding language (Ruby preferred) and reviewing test results
  • Excellent manual feature testing skills
  • Exploratory testing experience
  • Experience using agile team approaches
  • Experience of collaborating with developers and business stakeholders to define application requirements
  • Experience of BDD approaches to software development is an advantage
  • Knowledge of cucumber and the gherkin syntax is an advantage
  • Ability to expand awareness of different SDLC's (Linear or evolutionary)
  • Ability to grow knowledge of best practices for test design and approaches.
  • A continuous improvement attitude - make suggestions and question decisions around design and development.
  • Excellent communication skills

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Dutch Translator

Translator & Proofreader (Dutch)

We have an exciting opportunity for an experienced Dutch translator to join our  team!  As a Wiggle Translator & Proofreader, you will be assisting the Translation, Marketing and Customer Service teams with all related translation and communication matters.

You will be responsible for translating everything for your local TLD: website interface, marketing and digital content, technical products, help pages.

What you will be doing:

  • Translate website contents, product descriptions and marketing and digital contents
  • Understand and learn Wiggle products
  • Make sure the Translation Memory (TM) is organised and up-to-date
  • Make sure the glossary/termbase is organised and up-to-date
  • Assist the customer service team with incoming email and phone queries from customers
  • Any translation and communication in any other foreign language as required by Wiggle

Knowledge, Skills and Experience:

  • Native standard of Dutch as well as English
  • Degree in translation or equivalent experience
  • Deep understanding and excellent command of CAT tool
  • Creative writing skill will be an advantage
  • Strong attention to detail with a strive for excellence in delivery
  • Experience of working in a fast-paced environment as part of a professional team
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  • Confident decision maker with the ability to nail actions and get stuff done
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business, and able to attend other sites for which travel may be required

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: IT Database Administrator

IT Database Adminstrator

We are hiring a Database Administrator to join us in our IT Production Services Team!  

Our Production Services Team, ensures that IT can meet all SLAs for incidents, requests and up time for any services that are time dependant.  In this diverse role, you will be responsible for the day to day management of all database service across WiggleCRC. 

What you will be doing:

  • Day to day management of operational database environments.
  • Mentor and Share technical expertise with junior members of the team.
  • Manage and Liaise with developers and third party to ensure standards and architectural principles are applied as appropriate.
  • Work with the business to capture and analyse requirements, providing technical input in a clear well-communicated manner. Create suitable design documentation and / or data models for others (including 3rd party offshore suppliers) to work from.
  • Develop an excellent understanding of one or more systems, how these systems support the business, how these systems interact with other corporate (and 3rd party) applications, and their place in the overall IT architecture.
  • Analyse systems proactively to identify problems and trends and propose technical solutions and recommend changes to optimise system performance and usability.
  • Create documentation to support future maintenance of system and to support operational requirements.
  • Ensure agreed OLA’s are adhered to.
  • Manage incidents, service requests and minor change within Production Services Team.
  • Manage, track and trouble-shoot issues, change controls, bespoke project roll-outs and live fault escalations.
  • Maintain a high level of availability of services and minimising the risk of exposure to system downtime through continual monitoring of key systems.
  • Provision of out of hours support.
  • Improve system & automating repetitive jobs.

Knowledge, Skills and Experience:

  • Significant experience in database development and support in Microsoft SQL Server (MSSQL) environments.
  • Experience and knowledge of supporting and maintaining an enterprise Database platform with a main focus on SQL Server 2005/2008/2012.
  • Experience and knowledge of supporting Wintel and Linux Operating systems required for database operations.
  • Experience and knowledge of database Integration Services
  • Experience and knowledge of using and configuring enterprise database monitoring solutions
  • Experience in troubleshooting and resolving MSSQL integrity issues, performance issues, blocking and deadlocking issues, replication issues, log shipping issues, connectivity issues, security issues etc.
  • Experience in Performance Tuning, Query Optimization, using Performance Monitor, SQL Profiler and other related monitoring and troubleshooting tools.
  • Ability to detect and troubleshoot database related CPU, memory, I/O, disk space and other resource contention.
  • Knowledge of database backups, restores, recovery models, database shrink operations, DBCC commands, Clustering, Database mirroring, Replication.
  • Experience in implementing MSSQL operational automation.
  • Knowledge of how MSSQL indexes, index management, integrity checks, configuration, patching. How statistics work, how indexes are stored, how they can be created and managed effectively.
  • Knowledge of MSSQL management tools (Profiler, DTA, SSMS, SAC, SSCM, PerfMon, DMVs, system sprocs)
  • SSRS – Backup Failures/Job Failures/ Instance Status/Service Status and Mirroring Synchronisation using remote T-SQL Queries via MS-DTC/RPC.
  • A passion for IT and how it can drive and facilitate business
  • Active with technology and the web outside work Initiative and ability to work in high change environments
  • Ability to work to tight deadlines
  • Excellent written and verbal communication (to technical and business)
  • Strong team and collaboration skills
  • Good planning and estimating
  • Able to work autonomously and learn quickly
  • Good problem solving skills
  • Experience working closely with teams of developers to design systems and resolve issues.

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

 

Australia: Customer Services Team Leader

Customer Services Team Leader (Australia)

We are hiring a Customer Services Team Leader to join our team in Australia!

In this exciting role, you will use your passion for the customer experience to lead and develop our team of Customer Service Advisors in our Sydney office.  You will support your team to ensure our customers receive a first class service through pre-sale, during-sale, and after-sale queries relating to all products, brands and services across Wiggle.

You will lead a multi-disciplinary and multi-lingual team, and you will drive a high-performance culture and manage personal development objectives to make sure everybody achieves their full potential.

What you will be doing:

  • Lead and develop your team to ensure the delivery of world first class customer service through a trained and engaged workforce.
  • Ensure that ongoing quality checks are carried out and that everyone is given necessary training to do their job and progress within the organisation.
  • Take responsibility for customer service communication of your team by overseeing the quality of all standard letters and emails, ad hoc service communications, Live Chat, Reviews, Q & A, and the content of online customer help pages.
  • Review performance of all staff members and complete remuneration reviews.
  • Ensure own development is structured and managed accordingly with regular 121 meetings with line manager to review both individual performance and training needs.
  • Analyse daily, weekly and monthly performance statistics of all customer contact-driven workload to ensure excellent service is delivered across all contact channels for your team.
  • Ensure customer queries are answered promptly and completely via email or via the preferred communication channel requested by the customer, aiming for a “Fix First Time” result.
  • Ensure that all communications with customers are conducted in a professional and courteous manner.
  • Offer alternative solutions where appropriate with the objective of ensuring customer satisfaction. 
  • Ensure the economic and efficient use of staff under your control, through organisation and effective staff management.

Knowledge, Skills and Experience:

  • Previous experience of working in a Customer Service environment
  • Experience of managing a team in a busy and challenging environment
  • Strong written and verbal communication skills
  • A professional approach to staff at all levels
  • Highly organised and personally productive
  • A positive attitude
  • Approachable
  • Computer literate
  • Excellent problem solver
  • Self-motivated
  • Ability to work evenings, weekends and Bank Holidays in line with shift patterns

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Merchandiser

Merchandiser

We are hiring an experienced Merchandiser to join our team!  This is a key role during an exciting period of growth, and you will ensure that our products appear in the right place at the right time through analysis of the market and sales.  You will work closely with our Buyer’s to forecast trends to enable us to deliver the best products for our customers.  You will also own the overall Department P&L, and will be responsible for modelling price promotions and clearance activities, and keeping the range performing within the agreed parameters.

What you will be doing:

  • Develop and sign off the pre-season Department Budget
  • Design and sign off the Department Assortment Plan
  • Use historical analysis and market trends effectively to justify forward plans
  • Identify the required sourcing strategy for the Department
  • Manage the in-season reforecasting process
  • Manage the range within the agreed parameters (width of range, clearance at end of lifecycle etc)
  • Sign off Supplier Deals and Terms
  • Communicate key information to the wider business

Knowledge, Skills & Experience:

  • Experience in a Mechanising role
  • Experience of operating within a budgeted framework
  • Experience of creating a buying framework and operating within this
  • Excellent numerical skills
  • Ability to analyse and propose solutions
  • Sound IT skills, including MS Excel and Powerpoint.  Experience of Oracle Retail is an advantage
  • Ability to work to tight deadlines
  • Excellent organisation skills
  • Excellent negotiation skills

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Belfast or Portsmouth: CRM Manager

CRM Manager

We are looking for a passionate and experienced CRM Manager to join our growing marketing team.You will work closely with our data and insights teams to bring to life a range of opportunities that exist within our database. Such opportunities include developing a range customer life cycle campaigns based on statistical modelling that aims to influence customer behaviour toward specific outcomes desired by the business. You will also work hand-in-hand with different channel owners to oversee the delivery and ongoing optimization of CRM campaigns.

Key responsibilities: (Please refer to the job description and personnel specification for full details)

  • Work closely with Insights, Technical Analytics, and Digital Analytics teams to understand customer behavior and subsequently use this knowledge to inform the group CRM strategy

  • Create and own the individual brand CRM roadmaps

  • Being obsessed with detail when using data to develop customer journeys to ensure opportunities are realised to their full potential and ROI projections are accurate

  • Own the ongoing review and optimisation of all automated email campaigns

  • Act as the key point of contact for CRM across departments ensuring stakeholders have a clear understanding of current / upcoming activity in the roadmaps along with performance of launched campaigns

  • Work with Business Analysts from IT when requiring significant development projects delivered

  • Some travel will be required between offices. Note our current offices are in Portsmouth, Mallusk and Belfast

The ideal person: To be considered for this position some of the key requirements include having a degree in marketing, communication, business or other related fields. You must have relevant CRM experience within the retail sector, working with large volumes of customer numbers, be experienced in using RFM models and customer segmentation to deliver successful marketing campaigns. We require someone with strong analytical skills with the ability to prioritise and meet deadlines in a fast paced environment. If you believe you meet these requirements please apply via the below.

Closing date for applications is Friday 24th March at 12 noon

Interested candidates should visit the dedicated careers section of the CRC website http://www.chainreactioncycles.com/customer-service/careers-with-crc to apply

or email jobs@chainreactioncycles.com with any queries.

Chain Reaction Cycles in an Equal Opportunities Employer

 

Portsmouth: Environments Manager

Environments Manager

We have an exciting opportunity for an IT ‘cloud’ expert to join us as an Environments Manager.  This is a brand new role, reporting in to the Head of IT Solutions, and you will be responsible the provision and support of non production WiggleCRC Azure based environments (Route-to-Live, Dev, QA & PIE).  You will also be responsible for a team of DevOps who control our application cloud environments, remaining the technical expert in this area.

What you will be doing:

  • Liaising with Release Manager to schedule change/releases across available environments
  • Accountability for the creation or provision of environments as requested by project management
  • Responsible for constant improvements of systems provision and allocation
  • Provides and reports on the cost of non production systems passing  required information to budget owners
  • Accountable for system data refreshes and dependencies based on requirements
  • Escalation point for system or integration issues
  • Publishes systems availability schedule
  • Define and maintain environment build process 

Knowledge, Skills and Experience:

  • Hands-on technical experience of cloud hosting environments, specifically Microsoft Azure
  • Proven experience of working within a similar Environment Analyst / Environment Lead position
  • Experience of interfacing with client hosted legacy environments
  • Experience with both hosted and on premise deployments - SaaS and Standalone
  • Strong stakeholder management skills
  • Strong communication skills
  • Excellent reporting skills
  • Excellent team working skills across multi-disciplined teams
  • Knowledge of code build and deployment platforms, ideally Teamcity & Octopus Deploy (desirable)
  • Knowledge of Oracle Retail suite and or Oracle Fusion (desirable but not essential)
  • Practitioner of best practice of Cloud (Azure) based platforms
  • A keen interest in the latest trends in Cloud PaaS technologies

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Good Stuff!

Portsmouth: Ecommerce Executive

Ecommerce Executive

We are looking for a commercially focused Ecommerce Executive to join our Marketing team!  Reporting in to our Ecommerce Manager, you will manage our customer-facing ecommerce platform to drive change.  As a strong analytical thinker, you will use optimisation tools such as Analytics, MVT and Customer feedback to ensure changes are aligned with site behaviour and improve the customer journey.

What you will be doing:

  • Use Google Analytics and other research tools, regularly analyse the performance of the on-site search tool across channels to identify popular keywords which require tuning to ensure that customers can find the products they are looking for. 
  • Manage an A/B test schedule to ensure that Wiggles Site Score algorithm for product placement on listing pages is running at its best possible performance. Analysing results through significance testing, concluding and presenting findings. Working closely with International Marketing managers to deliver merchandising best practice and generate revenue gains.
  • Use mobile App CMS systems to ensure the wider marketing function is able to peruse every opportunity. Work with the 3rd party agency to action any requests for system updates or UAT.
  • Work across the business to create a view of the customer experience on the web site to ensure that Ecommerce and UX are able to use this insight to ensure the wiggle offer is relevant to our core international audiences.
  • Manage and prioritise marketing IT small tickets using an Agile Kanban process. You will rate how these requests impact the business and mediate between the IT team and the business stakeholders.
  • Monitor and adjust Sales-Force recommendations to ensure product recommendations are directing customers to the most relevant product for them. Report back to the business on results and decisions made.

Knowledge, Skills and Experience:

  • Experience managing a commercial, customer-facing online environment
  • Experience with Google Analytics or similar tools
  • Experience in any aspects of user research
  • Working knowledge of Microsoft Office Suite
  • Experience working as part of an Agile development methodology
  • Strong analytical skills to analyse data, optimise performance and understand results
  • Excellent communication skills, and ability to liaise with all members of the business including Senior Managers and Directors
  • Demonstrate experience of working in a fast past office environment as part of a professional team

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Chinese Translator (Maternity Cover)

Translator & Proofreader (Chinese)

We have a vacancy within our International team for a Chinese Translator to cover a period of maternity leave, until January 2018.  As a Wiggle Translator & Proofreader, you will be assisting the Translation, Marketing and Customer Service teams with all related translation and communication matters.

You will be responsible for translating everything for your local TLD: website interface, marketing and digital content, technical products, help pages.

What you will be doing:

  • Translate website contents, product descriptions and marketing and digital contents
  • Understand and learn Wiggle products
  • Make sure the Translation Memory (TM) is organised and up-to-date
  • Make sure the glossary/termbase is organised and up-to-date
  • Assist the customer service team with incoming email and phone queries from customers
  • Any translation and communication in any other foreign language as required by Wiggle

Knowledge, Skills and Experience:

  • Native standard of Chinese as well as English
  • Degree in translation or equivalent experience
  • Deep understanding and excellent command of CAT tool
  • Creative writing skill will be an advantage
  • Strong attention to detail with a strive for excellence in delivery
  • Experience of working in a fast-paced environment as part of a professional team
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  • Confident decision maker with the ability to nail actions and get stuff done
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business, and able to attend other sites for which travel may be required

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Italian Translator

Translator & Proofreader (Italian)

We have an exciting opportunity for an experienced Italian translator to join our team!  As a Wiggle Translator & Proofreader, you will be assisting the Translation, Marketing and Customer Service teams with all related translation and communication matters.

You will be responsible for translating everything for your local TLD: website interface, marketing and digital content, technical products, help pages.

What you will be doing:

  • Translate website contents, product descriptions and marketing and digital contents
  • Understand and learn Wiggle products
  • Make sure the Translation Memory (TM) is organised and up-to-date
  • Make sure the glossary/termbase is organised and up-to-date
  • Assist the customer service team with incoming email and phone queries from customers
  • Any translation and communication in any other foreign language as required by Wiggle

Knowledge, Skills and Experience:

  • Native standard of Italian as well as English
  • Degree in translation or equivalent experience
  • Deep understanding and excellent command of CAT tool
  • Creative writing skill will be an advantage
  • Strong attention to detail with a strive for excellence in delivery
  • Experience of working in a fast-paced environment as part of a professional team
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  • Confident decision maker with the ability to nail actions and get stuff done
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business, and able to attend other sites for which travel may be required

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Supply Chain Analyst

Supply Chain Analyst

We’re looking for an analytical and process-driven person to join our Operations Development team to look after the supply chain of our fantastic products!  

As our Supply Chain Analyst, your focus will be to drive both commercial and operational advantage through our supply chain.  You will be the key coordinator between our Buying & Merchandising and our Warehouse teams to ensure our working practices are outstanding.  You will have an eye for innovation to ensure we continuously improve our supply chain, and you’ll have the ability to deliver any changes through collaborative working across our fast-paced organisation.

What you will be doing:

  • Drive commercial & operational benefit through supply chain analysis, recommendations and delivery of change. 
  • Support continuous improvement of the Supplier Portal application.
  • Provide support where required for cross-functional projects planned or underway;
  • Provide cross-functional data & reporting expertise across the business for analysis and action planning to feed into prioritisation;

Knowledge, Skills and Experience:

  • Ability to analyse, review and build new business processes, mapping and documenting them accordingly
  • Experience in Operations/Supply Chain role, ideally within an Fulfilment centre environment
  • Experience of Agile methodologies and how the business effectively interacts with I.T. in Project Delivery.
  • Knowledge/experience of Red Prairie WMS.
  • Knowledge/experience of SO99+ and Oracle MO platforms.
  • Document Management skills (change control, reference materials, training & testing docs etc.)
  • Experience working within a Supply Chain and understanding of ‘what good looks like’.
  • Strong attention to detail with a strive for excellence in delivery.
  • Demonstrate experience of working in a fast paced operational environment as part of a professional team.
  • Ability to manage and coordinate changing priorities (from multiple directions) and understand ‘what good looks like’.
  • Demonstrate a solution focused approach to analysing challenges and issues as they arise – think “Out the Box” if a tangible benefit can be gained.
  • Confident decision maker with the ability to nail actions and get stuff done.
  • Commercially driven with an appetite to drive business improvement.
  • Ability to take initiative where you observe a business opportunity and ‘take others with you’.
  • Ability to be flexible with work duties and hours as required by the team and business, and able to attend other sites for which travel may be required.

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Belfast: Product Manager (House Brands Road Bikes)

Product Manager (House Brands Road Bikes)

In your role as Product Manager you will be responsible for the development of the House Brands Road Bike portfolio including Vitus road bikes, in order to maximise the House Brands share of sales and profitability. As part of the WiggleCRC group the House Brands team will develop a world class range of products to enhance overall performance.

Key responsibilities:

  • Developing the 3 year product strategy for House Brand road bikes.
  • Research market structures, retail dynamics and consumer trends that influence line direction.
  • Building seasonal line plans to meet consumer needs, brand positioning, sales targets, margin targets,
  • Work with R&D team to define technology and performance direction.
  • Work with R&D team in development and costing to manage new products in line with the seasonal critical path.
  • Developing world class relationships across the industry to develop relevant product ranges that build needs and opportunities into the product line to maximise sell in and sustained growth.
  • Attend tradeshows, events and visit our suppliers across the industry in order to develop relationships and keep projects moving at pace.
  • Work with House Brands marketing team to define marketing direction, target channels and tools that will drive sell in and sell out of the product line.

The ideal person: To be considered for this position some of the key requirements include having a proven ability to initiate profitable product and marketing ideas. The ideal candidates must have experience within a commercial setting where they have developed sound analytical and negotiation skills. Some key competencies of a Product Manager include having strategic vision, excellent communication both written and verbal and have the ability to manage and deliver different projects successfully and on time.

Closing date is Monday 1st May 2017 at 12 noon

Interested candidates should visit the dedicated careers section of the CRC website http://www.chainreactioncycles.com/customer-service/careers-with-crc to apply

or email jobs@chainreactioncycles.com with any queries.