Kundenservice

Jobs at Wiggle

Are you interested in joining the Wiggle team?

Are you interested in joining the Wiggle team?

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

We love sports. We have a global focus and are growing fast. We aim to be the greatest sports retailer in the world. If that sounds interesting to you, take a look at our current openings...

Our History

Our History

Wiggle started out as Butlers Cycles, a small independent bike shop established in Portsmouth, UK in 1920. In 1999, Butlers Cycles went online with the launch of wiggle.co.uk.

By focusing on providing unmatched value and great customer service, Wiggle rapidly took off in the UK and soon began expanding around the globe. We have now grown to become a global leader in the online retail of equipment for cycling, running and swimming, selling to over 70 countries in 10 languages and 14 currencies.

We occupy over 85,000 sq. ft. of warehouse space and stock over 2 million items!

Wiggle Work and Play

Wiggle Work and Play

At Wiggle we definitely understand the importance of maintaining a healthy work/life balance. We work hard, but our working environment is relaxed and we encourage staff to participate in sport.

We frequently train together in club activities such as our running and cycling clubs which operate during lunch or after work. We also participate in events together such as sportive rides and running races.

If you are focused on your work but care about having a healthy lifestyle, you will fit in at Wiggle!

Applications

Applications

We absolutely love to hear from you and learn what makes you want to work for Wiggle!

We would really like to be able to respond individually to each and every one of your emails, unfortunately due to the volume of applications we receive here at Wiggle, this just isn’t possible. So if you have not heard from us within 14 days of submitting your CV, please consider your application unsuccessful on this occasion.

Thank you for your interest in working for us.

Customer Service Product Expert

 

Location: Portsmouth 

Salary: Competitive 

Title: Customer Service Product Expert 

As a customer service product expert you will be representing Wiggle, assisting and advising customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to with the highest degree of courtesy and professionalism to provide detailed product information and recommendations and resolve issues.

What will I be doing?

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

Duties and responsibilities

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Offer technical support on the whole Wiggle product range, with the objective of ensuring customer satisfaction.
  • Calling customers when they request a call back service to provide detailed product information and recommendations and resolve issues.
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers product reviews and questions across various platforms
  • Any other Customer service related task

KPI’s:

  • Customer response and resolution time SLA.
  • Productivity
  • First case resolution
  • Outbound emails per case
  • Net Promoter Scores and Customer Satisfaction Scores

Knowledge, Skills and Experience:

  • Show a sound knowledge of bikes/parts with an eagerness to further advance this knowledge in respect to Tri-sports equipment and products.
  • Strong communication skills both written and verbal
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast-paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Does this sound like the perfect next challenge for you? Please send your CV to Jobs@wiggle.com 

#comejointheride!

Customer Service Advisor French Speaking

Location: Portsmouth

Salary: Competitive 

Title: Customer Service Advisor French Speaking 

Do you understand the importance of outstanding customer service?

What will you be doing:

As a French customer service advisor you will be representing Wiggle, assisting and advising our French and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting our French and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

Duties and responsibilities

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers reviews across various platforms
  • Calling customers when they request a call back service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in French and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

Does this sound like the perfect next challenge for you? Please send your CV to Jobs@wiggle.com 

#comejointheride!

 

Customer Service Advisor - Spanish speaking

Location: Portsmouth

Salary: Competitive 

Title: Customer Service Advisor - Spanish speaking

Calling all Spanish Customer Service Advisors, we want you….

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting our Spanish and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

What will you be doing:

As a Spanish customer service advisor, you will be representing Wiggle, assisting and advising our Spanish and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues

Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in Spanish and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast-paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

Does this sound like the perfect next challenge for you? Please send your CV to Jobs@wiggle.com 

#comejointheride!

 

Customer Service Advisor – Chinese speaking

Location: Portsmouth

Salary: Competitive

Title: Chinese Customer Service Advisor

As a Chinese customer service advisor, you will be representing Wiggle in modern Mandarin, assisting and advising our Chinese and English customers via live chat, email and phone with the highest degree of courtesy and professionalism to resolve issues.

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting our Chinese and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

Duties and responsibilities:

  • Ensure customer queries are answered promptly and completely via both chat and email in modern Mandarin and English
  • Monitoring, responding and resolving customer queries on social media
  • Monitoring and responding to customer reviews across various platforms
  • Calling customers when they request a call back service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction
  • Any other customer service related task

Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in Chinese (modern Mandarin) and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast-paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with a positive ‘can do’ attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including senior managers and directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

Does this sound like the perfect next challenge for you? Please send your CV to Jobs@wiggle.com 

#comejointheride!

Customer Service Advisor – Swedish speaking

Customer Service Advisor – Swedish speaking

Portsmouth

Excellent salary and benefits package plus monthly performance bonus.

Are you a native level Swedish speaker looking to further your career?

We have a rare opportunity for a native level Swedish speaker to join our award-winning Customer Service team at our head office in Portsmouth providing outstanding customer service to Wiggle CRC loyal customers via online chat, social media and e-mail.

What will you be doing?

You will be working as part of the customer service team who are responsible for helping maintaining Wiggle CRC’s global service levels across all media and contact types. Supporting our Swedish and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

What hours will I work?

Our Customer Service team support Wiggle CRC customers 7 days per week and therefore a rotating shift pattern is operated:

  • Week 1 - 06.00 - 14.30
  • Week 2 - 09.00 - 17.30
  • Week 3 - 13.30 to 22.00.

Our Customer Service team work one in three weekends from 09.00-17.30 with 2 days off midweek when working a weekend shift.

Responsibilities and Duties

Duties:

  • Ensure customer queries are answered promptly and completely via both Chat and Email.
  • Monitoring, responding and resolving customer queries on Social media.
  • Monitoring and responding to customers reviews across various platforms.
  • Calling customers when they request a call back service to answer their queries / resolve any issues.
  • Ensure that all communications with customers are conducted in a professional and courteous manner.
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task.

Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in both Swedish and English.
  • Strong attention to detail and aiming for excellence in delivery.
  • Experience of working in a fast- paced office environment as part of a professional team.
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking.
  • Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude.
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors.
  • Ability to be flexible with work duties and hours as required by the team and business.

Does this sound like the perfect next challenge for you? Please send your CV to Jobs@wiggle.com 

#comejointheride!

Customer Service Advisor - Italian speaking

Location: Portsmouth

Salary: Competitive

Title: Italian Customer Service Advisor

As a Italian customer service advisor you will be representing Wiggle, assisting and advising our Italian and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues.

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting our Italian and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

Duties and responsibilities:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers reviews across various platforms
  • Calling customers when they request a call back service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in Italian and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast-paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with a positive “can do” attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

Does this sound like the perfect next challenge for you? Please send your CV to Jobs@wiggle.com 

#comejointheride!

Customer Service Advisor

Location: Mallusk 

Salary: Competitive 

Title: Customer Service Advisor 

Do you understand the importance of outstanding customer service?

Chain Reaction Cycles, the world’s largest online bike store, is an award-winning, fast-paced company filled with talented, passionate people. We ship thousands of bikes, components, clothing and accessories to over 115 countries on a daily basis, and pride ourselves on the quality of products we sell, speed of delivery and first-class customer service.

What will you be doing:

Working as part of the Customer Service team, you will be responsible for helping to maintain CRC’s global service levels across all media and contact channels. You will be supporting customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

As a Customer Service Advisor, you will be representing Chain Reaction Cycles, assisting and advising customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues.

Knowledge, Skills and Experience:

  • Strong communication skills, both written and verbal
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a customer service or retail environment
  • Ability to manage and co-ordinate changing priorities, have high standards and be capable of multi-tasking
  • IT proficient with the ability to learn new systems
  • Self-motivated and confident decision maker with the ability to apply solutions and a positive "can do" attitude
  • Ability to be flexible with work duties and hours as required by the team and business
  • Confident in raising queries in order to optimise service delivery to our customers

Does this sound like the perfect next challenge for you? Apply directly at https://chainreactioncycles.erecruit.co.uk or email your CV to Jobs@wiggle.com

#comejointheride!

 

Customer Service Advisor Multilingual

Location: Belfast  

Salary: Competitive

Title: Customer Service Advisor Multilingual

Calling all French, German, Italian, Japanese, Portuguese, Russian & Spanish speaking Customer Service Advisors!!!

Do you understand the importance of outstanding customer service?

Chain Reaction Cycles, the world’s largest online bike store, is an award-winning, fast-paced company filled with talented, passionate people. We ship thousands of bikes, components, clothing and accessories to over 115 countries daily and pride ourselves on the quality of products we sell, speed of delivery and first-class customer service.

What will I be doing?

Working as part of the Customer Service team, you will be responsible for helping to maintain CRC’s global service levels across all media and contact channels. You will be supporting customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

As a multilingual Speaking Customer Service Advisor, you will be representing Chain Reaction Cycles, assisting and advising customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues.

Knowledge, Skills and Experience:

  • Strong written & verbal skills in English and one other language: French, German, Italian, Japanese, Portuguese, Russian or Spanish.
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a customer service or retail environment is desirable
  • Ability to manage and co-ordinate changing priorities, have high standards and be capable of multi-tasking
  • IT proficient with the ability to learn new systems
  • Self-motivated and confident decision maker with the ability to apply solutions and a positive "can do" attitude
  • Ability to be flexible with work duties and hours as required by the team and business
  • Confident in raising queries in order to optimise service delivery to our customers

Shifts start from 6am – 2pm and 2pm -9pm.

Required to work 1 in 3 weekends

Office Address: Chain Reaction Cycles, 5 Trench Road, Mallusk BT36 4TY

No public transport available until 9am so applicant must be able to drive.

Does this sound like the perfect next challenge for you? Please send your CV to Jobs@wiggle.com 

#comejointheride!

Customer Service Assistant (Lost in Post)

Location: Portsmouth

Salary: Competitive

Title: Customer Service Assistant (Lost in Post) 

WiggleCRC are looking for a customer driven individual to join the Profit Protection Team! This role is perfect for people that are passionate about delivering outstanding customer service.

What will I be doing?

The purpose of this role is to support the end to end Lost in Post process from original customer contact all the way through to courier compensation. The role will support and manage Wiggle customer contact and submit group courier claims for both Wiggle and CRC. There are multiple WiggleCRC sites across the UK in which orders are shipped and so this is a busy role.

Duties and responsibilities:

  • Ensuring customer contacts are addressed within the expected CS KPI required timescales.
  • Logging, submitting and chasing couriers for claim repayments.
  • Recording and reporting on Lost in Post levels by country and service to identify concerns. 
  • Working with the Op’s courier management team to address any concerns.
  • Providing support to the group and submit investigations into damaged in transit cases.
  • Identifying any fraudulent claimants and liaising with the fraud team to raise concerns.
  • Continually evolve the Lost in Post process to benefit customer requirements.
  • Provide visibility to the group of reconciliation against what has been lost, claimed and compensated.  Identifying gaps and addressing.


Knowledge, Skills and Experience:

  • The confidence to directly approach internal and external relations, challenge current processes and build foundations for future working.
  • Analytical in reconciliation and willingness to investigate and resolve discrepancies.
  • Motivated individual with an eye for detail and the desire to succeed and provide a visible benefit to the customer and group.
  • Ability to work well in a team.
  • Attention to detail and the willingness to develop and grow within the role.
  • Professional and reliable.
  • Requires a flexible approach to working hours and business requirements as some evening and weekend work will be necessary.
  • Customer service experience is required.
  • Strong excel skills would be beneficial.

Does this sound like the perfect next challenge for you? Please send your CV to Jobs@wiggle.com 

#comejointheride!

Bike Assembler

Location: Ballyclare

Salary: Competitive 

Title: Bike Assembler 

Calling all Operational Team Members (House Brands Assembly)– We want you…..

Chain Reaction Cycles, the world’s largest online bike store, is an award-winning, fast-paced company filled with talented, passionate people. We ship thousands of bikes, components, clothing and accessories to over 115 countries on a daily basis, and pride ourselves on the quality of products we sell, speed of delivery and first-class customer service.

We offer many opportunities across a wide variety of departments in which we will engage your skills to their full potential. Working as part of a dynamic team at our Commercial offices or at our Operations centre, there are exciting career prospects available throughout the business.

Duties and responsibilities

  • Pre-assembly of high quality bikes prior final inspection
  • Identification of quality issues within the assembly process
  • Ensure compliance with all Health and Safety regulations
  • Completion of regular housekeeping duties

Knowledge, Skills and Experience:

  • 6 months experience in a workshop environment.
  • The ability to demonstrate proficiency in House Brands bike assembly process
  • Proven quality control with the ability to identify assembly faults
  • Positive can do attitude
  • Methodical and systematic approach to set tasks and achieving deadlines/targets
  • Excellent attention to detail
  • Ability to work as part of a team
  • Willing to be flexible, adaptable
  • Willing to accept responsibility and be accountable

Does this sound like the perfect next challenge for you? Apply directly at https://chainreactioncycles.erecruit.co.uk or email your CV to Jobs@wiggle.com

#comejointheride!

 

Bike Product Expert

Location: Mallusk 

Salary: Competitive 

Title: Bike Product Expert 

As a Customer Service Technical Advisor you will be representing Chain Reaction Cycles, assisting and advising customers via Phone, Live Chat, and Email with the highest degree of courtesy and professionalism to provide detailed product information and recommendations and resolve issues.

What will I be doing?

Working as part of the customer service team you will be responsible for helping maintaining Chain Reaction Cycle’s global service levels across all media and contact types. Supporting customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

  • The role will have a rotating shift pattern, including weekend work.
  • There is also a performance based bonus which is paid monthly.

Responsibilities and Duties

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Offer technical support on the whole Chain Reaction Cycles product range, with the objective of ensuring customer satisfaction.
  • Calling customers when they request a call back service to provide detailed product information and recommendations and resolve issues.
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers product reviews and questions across various platforms
  • Any other Customer service related task

KPIs

  • Customer response and resolution time SLA.
  • Productivity
  • First case resolution
  • Outbound emails per case
  • Net Promoter Scores and Customer Satisfaction Scores

Knowledge, Skills and Experience

  • Show a sound knowledge of bikes/parts with an eagerness to further advance this knowledge.
  • Strong communication skills both written and verbal
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast-paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

Competencies

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Does this sound like the perfect next challenge for you? Apply directly at https://chainreactioncycles.erecruit.co.uk or email your CV to Jobs@wiggle.com

#comejointheride!

Operational Team Member

Location: Whitepark  

Salary: Competitive 

Title: Operational Team Member

Calling all Operational Team Members (House Brands Assembly)  We want you…..

Chain Reaction Cycles, the world’s largest online bike store, is an award-winning, fast-paced company filled with talented, passionate people. We ship thousands of bikes, components, clothing and accessories to over 115 countries on a daily basis, and pride ourselves on the quality of products we sell, speed of delivery and first-class customer service.

We offer many opportunities across a wide variety of departments in which we will engage your skills to their full potential. Working as part of a dynamic team at our Commercial offices or at our Operations centre, there are exciting career prospects available throughout the business.

Responsibilities and Duties

  • Pre-assembly of high quality bikes prior final inspection
  • Identification of quality issues within the assembly process
  • Ensure compliance with all Health and Safety regulations
  • Completion of regular housekeeping duties

Knowledge, Skills and Experience:

  • 6 months experience in a workshop environment.
  • The ability to demonstrate proficiency in House Brands bike assembly process
  • Proven quality control with the ability to identify assembly faults
  • Positive can do attitude
  • Methodical and systematic approach to set tasks and achieving deadlines/targets
  • Excellent attention to detail
  • Ability to work as part of a team
  • Willing to be flexible, adaptable
  • Willing to accept responsibility and be accountable

Does this sound like the perfect next challenge for you? Apply directly at https://chainreactioncycles.erecruit.co.uk or email your CV to Jobs@wiggle.com

#comejointheride!

Bicycle Technician

Location: Whitepark

Salary: Competitive 

Title: Bicycle Technician 

Do you love all things “cycling”…...?

Chain Reaction Cycles are part of the Wiggle family. We have a rare opportunity to join our team of bicycle mechanics based at our retail store in Boucher Road, Belfast.

Responsibilities and Duties

The role will require you to build high standards of bike repair and maintenance whilst assisting with the smooth running, efficiency and quality control within our workshop. This will include:

  • Providing expert advice, guidance and support to customers face-to-face.
  • Assembly and set up of high quality bikes
  • Servicing of bikes, suspension systems and hydraulic disk brakes to a very high standard.
  • Monitoring and assessing quality of completed bikes using quality checklists
  • Liaising closely with sales assistants regarding customer orders.
  • Ensuring appropriate security procedures are followed
  • Provide support to the wider team with the opening and closure of the shop.
  • Maintaining high standards of housekeeping in all shop and storage areas.
  • Ensuring compliance with all health & safety regulations.

Knowledge, skills and experience:

  • Educated to GCSE standard or equivalent (inc Maths & English at grade c or equivalent)
  • Proven experience in bike repair and maintenance.
  • Advanced knowledge of bikes and bicycle parts.
  • 6 months experience in a customer retail environment is desirable
  • Qualified to Cytech 2 or equivalent

Does this sound like the perfect next challenge for you? Apply directly at https://chainreactioncycles.erecruit.co.uk or email your CV to Jobs@wiggle.com

#comejointheride!

 

Data Engineer

Title: Data Engineer/Hadoop Developer

Location: Portsmouth

Salary: Competitive + Benefits

Wiggle CRC are currently looking for an experienced Data Engineer/Hadoop Developer to join our Portsmouth based Business Intelligence team on a permanent basis. If you are looking for a rewarding career in a pioneering, market leading company, please read on!

As an online retailer, we have a huge amount of data on our customer’s behaviour throughout the purchase funnel, from browsing our website to making a transaction. We want to leverage this data to personalise the customer journey and increase revenue as part of our Digital Marketing, Ecommerce and CRM strategies.

 

What is my mission?

Working as part of our IT function, you will work day-to-day with a cross functional team of Data Scientists, Marketers, UX Designers and E-Commerce developers to build a new, data driven customer experience such as behavioural cluster segmentations, prediction models and classification modes.

  1. Ownership of Data Science data pipeline / ETL
  2. Creating and managing Data Integration solutions for data science
  3. Support other roles, including Data Scientist, BI Developer & Data Architect
  4. Assist in the adoption of data governance process 
  5. Creating and maintaining relevant technical documentation

What experience would we like you to have?

  • Data Warehousing or Data Engineering background with knowledge of database design, data integration and model implementation.
  • Experience in developing/ using a Hadoop Ecosystem
  • ETL experience- ideally in high volume data environments - building complex data pipelines to make data available for advanced analytics/modelling
  • Job scheduling and resource management on a Hadoop system
  • Data governance and user access control
  • Cluster coordination using Zookeeper
  • Ambari
  • MapReduce2
  • Hive
  • YARN
  • Pig
  • Spark2 & PySpark
  • Experience with object-oriented/object function scripting languages such as SQL, Python &

If this sounds like the perfect job for you, please contact the Internal Talent Acquisition Team at Wiggle CRC, or apply now!

#comejointheride

Translator (Japanese)

Location: Portsmouth 

Salary: Competitive 

Title: Japanese Translator 

Are you a native Japanese speaker? Have you considered a career in Translation?

Wiggle’s International team have a vacancy for a Japanese Translator to join the team on a permanent basis!. As a Wiggle Translator, you will be assisting the Translation, Marketing and Customer Service teams with all related translation and communication matters.

What will I be doing?

You will be responsible for translating Wiggle’s website interface, marketing and digital content, technical products and help pages. No previous translation skills are necessary however native levels skills in written and spoken Japanese and English are a must.

Duties and responsibilities

  • Translate website contents, product descriptions and marketing and digital contents
  • Understand and learn Wiggle products
  • Make sure the Translation Memory (TM) is organised and up-to-date
  • Make sure the glossary/termbase is organised and up-to-date
  • Assist the customer service team with incoming email and phone queries from customers
  • Any translation and communication in any other foreign language as required by Wiggle

Knowledge, Skills and Experience:

  • Native standard of Japanese as well as English
  • Strong attention to detail with a strive for excellence in delivery
  • Experience of working in a fast-paced environment as part of a professional team
  • Ability to manage and coordinate changing priorities, understand 'what good looks like’, and capable of multi-tasking
  • Confident decision maker with the ability to nail actions and get stuff done
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business, and able to attend other sites for which travel may be required

Does this sound like the perfect next challenge for you? Please send your CV to Jobs@wiggle.com 

#comejointheride!

Translator (Italian)

Location: Portsmouth

Salary: Competitive

Title: Translator (Italian)

The Translator will be assisting the Translation, Marketing and Customer Service teams with all related translation and communication matters.

What will I be doing?

Translator will be working as part of the translation team and provide support for the customer service team when/if necessary. As a WiggleCRC translator, you will be responsible for translating everything for your local TLD: website interface, marketing and digital content, technical products, help pages.

Duties and responsibilities:

  • Translate website contents, product descriptions and marketing and digital contents
  • Understand and learn WiggleCRC products
  • Make sure the Translation Memory (TM) is organised and up-to-date
  • Make sure the glossary/termbase is organised and up-to-date
  • Assist the customer service team with incoming email and phone queries from customers
  • Any translation and communication in any other foreign language as required by WiggleCRC

Knowledge, Skills and Experience:

  • Maintain website translation level as set (5 languages).
  • Improve translation level as set (5 languages).
  • Maintain product description updates (all languages).
  • Ensure high quality standards.
  • Translate Blogs and Guides (5 languages).
  • Adhere the language guidelines and tone of voice as well as keeping them up-to-date.

Does this sound like the perfect next challenge for you? Please send your CV to Jobs@wiggle.com 

#comejointheride!

 

Senior Systems Administrator

Senior Systems Administrator

Location: Portsmouth

Competitive Salary & Benefits Package

WiggleCRC are looking for a passionate Senior Systems Administrator to join the IT team!

You will support IT Operations as a senior member of the Production Services Team, managing and maintaining IT services and network infrastructure across the WiggleCRC business and to be a leading 3rd line technical resource. You are accountable for ensuring IT can meet all SLAs for incidents, requests and up-time for any services that are time dependant and maintain the PCI environment.

 

What will I be doing?

  • The team supports and maintains services for 4 offices, 3 datacentres and 3 warehouses.
  • Support/manage and monitor over 350 servers, physical and virtual.
  • Support/manage and monitor over 50 network devices.
  • Support and monitor the Wiggle website, which is a 24/7/365 critical service.
  • The Production Service Team support all user journeys: Customer, Supplier, Product, IT, HR and Finance.   
  • Multiple environments, including Production, Pre-Prod and DR on physical, virtual and cloud platforms.

Duties and responsibilities:

  • Fulfilling a senior technical role in the Production Services team, providing support to the business and knowledge-transfer to team-members in their daily work and activities.
  • Providing detailed 3rd line technical advice and researching, recommending and implementing technical solutions to fit business requirements.
  • Providing proactive day to day support and administration for all infrastructure and services, including servers, storage and networks.
  • Liaising with 3rd party vendors and managed service partners to deliver a highly available always-on service.
  • Managing incidents, service requests and following the change management process for Production Services team.
  • Managing, tracking and trouble-shooting issues, change controls and live fault escalations.
  • Maintaining a high level of availability of services and minimising the risk of exposure to system downtime through continual monitoring of key systems.
  • Improving process development, documentation and knowledge dissemination.
  • Provision of out of hours support.
  • Making recommendations for system improvements optimisations and efficacies.
  • Liaise closely with internal/external contacts to monitor and maintain current infrastructure while driving new technical projects forward.

Knowledge, Skills and Experience:

  • At least 3 years’ experience in a third-line technical support role.
  • Experience and knowledge of supporting and maintaining an e-commerce platform including Windows, IIS, .Net framework, Certificate management etc.
  • Experience and knowledge of supporting and maintaining an Active Directory-based Wintel environment including Group Policy, Active Directory Domain Services, DFSR and so forth.
  • Experience and Knowledge of supporting and maintaining an enterprise Network, including load balancers, firewalls, VPN, Cisco routers and switches.
  • Experience and Knowledge of supporting and maintaining VMware virtualised platforms.
  • Experience supporting messaging systems such as Exchange and Office 365
  • Experience supporting enterprise storage arrays, including DELL, HP, EMC, various models.
  • Ability to manage priorities within small team
  • Experience and Knowledge of using and configuring enterprise monitoring solutions, such as Solarwinds.

Does this sound like the perfect next challenge for you? Please send your CV to Jobs@wiggle.com 

#comejointheride!

Systems Administrator

Title: Systems Administrator

Location: Portsmouth

Competitive Salary + Benefits Package

WiggleCRC are looking for a passionate Systems Administrator to join the IT department!

The Systems Administrator is responsible for the technical support & maintenance of the Wintel Server environment, monitoring and scripting within the LINUX sphere, daily monitoring and health checks, patching, virtualisation technology platforms, shared storage, backup/DR environments, internal project consultancy and managing data networking.

What do the team currently support?

  • The Supports and maintains over 300 servers, both physical and virtual.
  • Manages support for over 50 network assets, including switches, routers, APs, load-balancers and WAFs.
  • Supports infrastructure for 4 offices, 3 data centres and 2 warehouses.
  • 24/7/365 support of company websites both .NET and ATG-based.
  • Support Azure cloud-based DR solution.

Duties and responsibilities:

  • Provide advanced technical support for all Wintel and LINUX systems across the business.
  • Provide advanced technical support for collaborative technology, including email and unified communication systems.
  • Provide advanced technical support for virtualization and shared storage environments.
  • Provide support for LAN/WAN MPLS data network, and manage technology partners.
  • Ensure change control and other processes and procedures are followed and that configuration documentation is completed when systems are deployed or modified.
  • Review and authorise production environment implementations and deployments.

Knowledge, Skills and Experience:

  • Wintel and/or LINUX operating systems, such as Microsoft Windows Server 2003 / 2008 r2 / 2012 / 2016, CentOS, Redhat, Ubuntu.
  • Authentication and directory services (Active Directory, DNS, DHCP, LDAP, GPO management)
  • Windows/LINUX automation (scripting, imaging, installation, management, SCCM)
  • Antivirus/malware and patch management technologies, such as WSUS.
  • TCP/IP networking LAN/WAN (DNS, DHCP, RAS, VPN) MPLS.
  • Collaborative technologies, such as Microsoft Exchange, Office 365, SharePoint, Citrix.
  • Virtualization concepts and functional working skills with various virtualization technologies such as VMware and Cloud-based technology, such as Azure.
  • Highly effective interpersonal and organizational skills.

Does this sound like the perfect next challenge for you? Please send your CV to Jobs@wiggle.com 

#comejointheride!

Senior Developer

Location: Portsmouth

Title: Senior Developer 

Day rate: Competitive 

WiggleCRC are looking for an experienced Senior Developer to join the team on a 6-month contract basis.

What will I be doing?

You will be consulting for Wiggle as a Senior Software Engineer designing, creating, testing and documenting new and existing software components from supplied specifications in accordance with agreed development and security standards and processes.  

Duties and responsibilities:

  • Working on a strategic project in order to deliver large scale operational improvements
  • Translates logical designs into physical designs, and produces detailed design documentation in accordance with standards
  • Takes technical responsibility for all stages and/or iterations in a software development project, providing method specific technical advice and guidance to project stakeholders.
  • Working with Lead Developer, defines solution development projects which support the organisation's objectives and plans
  • Provides input into the monitoring and reporting on the progress the development project, ensuring the project is carried out in accordance with agreed standards, methods and procedures (including secure software development)
  • Ensures accurate and required documentation is created in order to support service transition activities
  • Provide guidance and mentoring to more junior team members as well as provide feedback on work completed (for example code reviews)
     

Knowledge, Skills and Experience:

  • Looking for around 3/4+ years industry experience in the following areas
  • Development frameworks: Microsoft .Net 4.x code base platforms using C#, experience of additional languages beneficial (Java, Ruby, Python)
  • Web Technologies: Microsoft MVC 3+, HTML5 and CSS, JavaScript and frameworks
  • Testing Frameworks: NUnit, Moq, MSpec
  • Data & SOA: Microsoft SQL Server, No SQL DB's (Raven, Redis), ORM's, nServiceBus
  • Industry experience of using best practices for code design (SOLID, design patterns) 
  • Previous experience of working in a retail or eCommerce business on customer facing or back office systems would be advantageous 

Does this sound like the perfect next challenge for you? Please send your CV to Jobs@wiggle.com 

#comejointheride!

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